Daddy

1 hour ago, Matt said:

We are seeing a steady number of self-hosting customers move over to cloud, which has been a trend over the past year or so as rising hardware costs mean higher hosting costs which reduces the savings gap by running your own hardware / VPS / large hosting account.

Sorry, but I find that very hard to believe. Then again, most of what has been said by IPS staff in this thread is pretty unrealistic. Moral of the story is, this is a tactical push to evolve completely into a SaaS service. Might even save you some time and money just to refund all of the self license purchases and get rid of it entirely.

I'm pretty disappointed you haven't realized this was a huge mistake, and haven't taken steps to accommodate anyone you've blatantly hurt by these, I'll say it, malicious changes.

It's clear this was not a "communication" issue, rather a stunt to prevent anyone from renewing prior to the price hike. It's also clear the changes to self hosting prices had nothing to do with betterment of the software, rather an excuse to push people to cloud hosting. It's also clear the reason for yearly renewals was to prevent customers from selectively renewing only when they actually need to. Not because "it would confuse customers."

Yeah, confuse customers with the same model you've had for the past 10 years... We aren't that gullible. I'll stick around, but I'm not going to renew until there's drastic changes, and I'll avoid using the marketplace from now on and work directly with 3rd party developers to make sure they're being taken care of.

I can't express enough how disappointed I am.

23 minutes ago, Matt said:

You can pay into your account credits head of the invoice if that helps your budgeting.

I asked our staff if they'd be OK not getting paid if we stopped all renewal periods and they weren't overly keen on that idea.😬

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here.

Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year.

This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken.

You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months.

I hope it was worth it.

</end rant>

5 minutes ago, Matt said:

To whom do you speak for? Who is "we"?

The people who paid hundreds of dollars to be self hosted?

10 minutes ago, Matt said:

You could try our starter package, which is $49/month. You won't need to manage the internals, we do all that for you. It'll be one less thing to worry about so you can focus all your attention to growing and leading your community.

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises.

Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉

You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

1 minute ago, Matt said:

It might be that our cloud option is a better fit when you take into account hosting costs and the hassle of maintaining PHP and MySQL updates, etc. Our infrastructure leverages many tools to improve performance of your site.

Clarification: We're going to make self hosting licenses so inconvenient to make cloud hosting more appealing. Scummmmmmmmy.

29 minutes ago, Deathicated said:

With the recent and questionable changes to the marketplace, exclusive cloud-only features, and now this.. Seems like an intentional move to coax people into switching to cloud hosting.

4 minutes ago, Matt said:

Many things were updated yesterday, the site, the self hosting prices, and we launched a new range of cloud packages which offer huge increases in media storage, and we dropped the online user limit.

8 minutes ago, Matt said:

I understand that for you, your support enquiries are private. But you are not illustrative of most customers. 🙂 As always, if you have account issues or something to discuss in private, then use the contact us link.

You mean this? So I have to use the same form guests use to send spam and pre-sale questions to get private support?? The only way I can even see responses from this is by checking the email manually. What kind of BS is this?

@Matt Your current stance on support makes absolutely no sense. Speaking for myself, majority of my inquires are private, and not something I want to post publicly. Why do I have to make a thread that says "make me private" only to wait for it to be so; so I can then state my problem.. Where's the logic in that?

No matter how you sugar coat it, you're eliminating basic support. The whole "well, you may get a quicker response if anyone can reply" isn't something people like myself who pay a premium price for premium software wants to hear.

With platforms like Discord making forums irrelevant, this seems like a step in the wrong direction. You should be making the software more accessible, rather than limiting your audience to established communities.

Big tech companies you seem to cater to aren't using the marketplace, it's the hobby websites and small timers that do, which so happens to be the same group you just cut off at the knees.

I feel like you should be focused on the marketplace for residual revenue, instead of squeezing all the expense from your clients. Though, I can't imagine many devs stuck around after the drastic changes made previously.

With the recent and questionable changes to the marketplace, exclusive cloud-only features, and now this.. Seems like an intentional move to coax people into switching to cloud hosting.

Also, where is Zapier support for self hosted?

I can only imagine these price changes will be reverted soon. Otherwise, whoever is in charge of this should consider retiring soon before it's too late.

Went from $80 every 6 months, to $250 every year. $110 increase AND I no longer get basic support? I don't see the logic in that. Seems the very few who will stick around will just not renew that often anymore. So in the end you aren't really gaining anything, just losing the respect of your entire customer base.

24 minutes ago, Rizenmusic said:

What are you talking about?

Well, I could name a few, but most recently, we lost the chat/shoutbox feature, and they launched Zapier integration, but only if you do cloud hosting through them. You can't use it if you're self hosted.

Not only did they increase their prices, but they also removed support. You have to pay over $1,000 a year for support now.

So, we're just going to increase the cost of licenses without notice so no one has the chance to renew before the price hike? That is very scummy, and seems pretty intentional. We're losing features, getting slapped in the face with useful features that's cloud only, and now we're paying MORE for the same thing... What is going on?

Removing the ability for file authors to upload new versions while the file is pending is an awful solution to a very rare issue. This drastically changes how the application works, and will require websites like mine to completely re-invent the uploading process.

I wished we would have been given a heads up... Or at least some mention in the change notes. How can you change something so big and not even include it in the change notes? Something has to change here. You cannot expect websites to have to force users to re-submit the file entirely just to release a new update post-approval. 

Exclude group option? Include groups option?

On 7/6/2021 at 11:33 PM, CodingJungle said:

i submitted an update for it a few days ago to the market, so i don't know how long it will be till it is approved. 

Thanks for that! Seems the reviewers are napping on us. 😞

Any ETA on an update for 4.6?

Needs an update for 4.6. Throws a template error for support tab

12 hours ago, Adriano Faria said:

Yes, you're right. Marketplace says 1.0.1 but the XML is still 10.0! I should have made a mistake. I just uploaded a new version (1.0.2) fixing this.

Thanks for that. You wouldn't mind DMing the change while it gets approved would you? If not I'll wait.

Ah, I figured it out. Needed to add !important to width. Thanks for the help!

I installed it this morning. I do see I have version 1.0.0 installed and reinstalling just installs 1.0.0 again. I tried checking for updates and the ACP isn't showing any.

Mobile view is still borked for me. All of the entries are squished together.

Ever since the achievement update, my replies to private messages here are not showing up. If I look at the conversation in my inbox I see my reply, but when I click on it none of my replies show up.

@modman Remove the underscores from your Language abbreviations. it_IT => IT and en_US => US

5 hours ago, Jordan Invision said:

Ahh you know what I remember doing this a year or two ago on my own forums - totally forgot about it! I remember at the time I could only use font awesome codes that started with "f0" for some reason. 

You can change the font-family to use newer or older versions of font awesome 😛

On 3/14/2021 at 7:32 AM, Zdeněk Tůma said:

It is ridiculous to give 15 euros for something that should have been part of the basic installation a long time ago.

 

For me, this plugin is one of the another one. Which are expensive, even if would by are free.

 

Add this to your custom.css replacing forumid with the ID of the category, and content with the unicode value of the icon you want. You can find the ID by hovering over the link:

[data-forumid="12"] .fa-comments:before {
  content: "\f3ed";
  font-family: 'FONT AWESOME 5 FREE';
}

^ Copy and paste the block per category replacing the forumid

@Makoto's plugin will make this a lot simpler if you're willing to spend the $15 for it, which honestly isn't that bad.