Daddy

rest api docs got nuked. If this is intentional, can you add all the response codes in the ACP documentation?

Is it possible to have the option to replace existing code instead of injecting before or after? Right now it doesn't seem possible to remove and move things around. Right now it doesn't seem possible to have a truly custom theme.

I'm not fully understanding the new theme editor. How do I modify the entire page without having to inject my code with pre-defined placements? My design is completely custom. I do not like IPS design personally. Am I missing where to access the raw template code?

Yeah I don't see developers sticking together on a single marketplace. We'll end up with at least a dozen off the jump so be mindful where you buy.

My go-to dev for anything and everything. I've never had an idea they weren't able to materialize. Their ability to understand without having to ask a million questions makes the process so much more enjoyable.

Would it make more sense to have this section unlocked for banned users so they can request PII or account deletion? That seems to be the primary audience for these services.

How would a banned user go about requesting PII?

Would be nice to include members in "everywhere" as well and not just content

@Matt That is a step in the right direction. Still doesn't take the burden off the price hike, but it certainly gives more people the option to only renew when they need to. So potential for money savings in the long term. I'd also recommend adding an option to make a thread in the support section "staff only" in case it contains sensitive information.

Sorry, but I find that very hard to believe. Then again, most of what has been said by IPS staff in this thread is pretty unrealistic. Moral of the story is, this is a tactical push to evolve completely into a SaaS service. Might even save you some time and money just to refund all of the self license purchases and get rid of it entirely. I'm pretty disappointed you haven't realized this was a huge mistake, and haven't taken steps to accommodate anyone you've blatantly hurt by these, I'll say it, malicious changes. It's clear this was not a "communication" issue, rather a stunt to prevent anyone from renewing prior to the price hike. It's also clear the changes to self hosting prices had nothing to do with betterment of the software, rather an excuse to push people to cloud hosting. It's also clear the reason for yearly renewals was to prevent customers from selectively renewing only when they actually need to. Not because "it would confuse customers." Yeah, confuse customers with the same model you've had for the past 10 years... We aren't that gullible. I'll stick around, but I'm not going to renew until there's drastic changes, and I'll avoid using the marketplace from now on and work directly with 3rd party developers to make sure they're being taken care of. I can't express enough how disappointed I am.

You have 27,256 active paying clients and only 15 staff (that we know of). Let's not pretend you're struggling here. Just for fun... Let's assume all 27,256 (All clients who have renewed in the past 6 months) are paying the lowest possible, self hosted, forum license only. $80 a year / 12 equals $6.66 a month x 27,256 equals $181,524.96 a month and $2,178.299.52 a year before expenses. Enough to give 21 employees a 6 figure salary a year. This of course is the lowest possible income for all current clients and assumes all of them only have a single license. I am pretty confident your income is twice, if not triple that.

I know I've contributed well enough to this thread, so I'll end on this note. You're very clearly out of touch with your customer base. If you think we're just going to "get over it" while you're mocking us by advertising cloud hosting, you're mistaken. You're going to lose the majority of clients that kept the marketplace alive, and following that the developers you've repeatedly hurt by your radical changes to the marketplace over the last several months. I hope it was worth it. </end rant>

The people who paid hundreds of dollars to be self hosted?

I don't get it. Those of us who are self hosted are self hosted for a reason. We don't need you to "manage the internals." We want to host in our own, secured environment, that we have 100% total control of. Not create an external point of failure subject to downtime and potential for compromises. Sure, all of the shortcomings of cloud hosting could happen to self hosting, but I'd rather go out in my own terms. 😉 You're advertising to the wrong crowd. If we wanted cloud hosting, we wouldn't have chose IPS.

Clarification: We're going to make self hosting licenses so inconvenient to make cloud hosting more appealing. Scummmmmmmmy.

You mean this? So I have to use the same form guests use to send spam and pre-sale questions to get private support?? The only way I can even see responses from this is by checking the email manually. What kind of BS is this?

@Matt Your current stance on support makes absolutely no sense. Speaking for myself, majority of my inquires are private, and not something I want to post publicly. Why do I have to make a thread that says "make me private" only to wait for it to be so; so I can then state my problem.. Where's the logic in that? No matter how you sugar coat it, you're eliminating basic support. The whole "well, you may get a quicker response if anyone can reply" isn't something people like myself who pay a premium price for premium software wants to hear. With platforms like Discord making forums irrelevant, this seems like a step in the wrong direction. You should be making the software more accessible, rather than limiting your audience to established communities. Big tech companies you seem to cater to aren't using the marketplace, it's the hobby websites and small timers that do, which so happens to be the same group you just cut off at the knees. I feel like you should be focused on the marketplace for residual revenue, instead of squeezing all the expense from your clients. Though, I can't imagine many devs stuck around after the drastic changes made previously. With the recent and questionable changes to the marketplace, exclusive cloud-only features, and now this.. Seems like an intentional move to coax people into switching to cloud hosting. Also, where is Zapier support for self hosted?

I can only imagine these price changes will be reverted soon. Otherwise, whoever is in charge of this should consider retiring soon before it's too late. Went from $80 every 6 months, to $250 every year. $110 increase AND I no longer get basic support? I don't see the logic in that. Seems the very few who will stick around will just not renew that often anymore. So in the end you aren't really gaining anything, just losing the respect of your entire customer base.

Well, I could name a few, but most recently, we lost the chat/shoutbox feature, and they launched Zapier integration, but only if you do cloud hosting through them. You can't use it if you're self hosted. Not only did they increase their prices, but they also removed support. You have to pay over $1,000 a year for support now.

So, we're just going to increase the cost of licenses without notice so no one has the chance to renew before the price hike? That is very scummy, and seems pretty intentional. We're losing features, getting slapped in the face with useful features that's cloud only, and now we're paying MORE for the same thing... What is going on?