wegorz23 Posted December 3, 2019 Share Posted December 3, 2019 I confirm. After fix it works fine, but what about stats? 🙂 Its still not working 😞 Link to comment
wegorz23 Posted December 3, 2019 Share Posted December 3, 2019 And one more thing - in Archives order by date is not working. It show only 1 newsletter after clicking it. Rest of it are gone ;/ Link to comment
HeadStand Posted December 3, 2019 Author Share Posted December 3, 2019 4 hours ago, wegorz23 said: I confirm. After fix it works fine, but what about stats? 🙂 Its still not working 😞 I sent you a PM last night... Link to comment
wegorz23 Posted December 3, 2019 Share Posted December 3, 2019 (edited) Oh sorry, few ppl are using this account and I see its marked as read. Now you got answer 🙂 Edited December 3, 2019 by wegorz23 Link to comment
Janyour Posted December 3, 2019 Share Posted December 3, 2019 Hello, A member is asking us to unscubsribe from newsletter, how he can do this please ? Link to comment
AlexWebsites Posted December 6, 2019 Share Posted December 6, 2019 On 12/3/2019 at 10:05 AM, Janyour said: Hello, A member is asking us to unscubsribe from newsletter, how he can do this please ? is your unsubscribe link not working as well? Link to comment
Janyour Posted December 6, 2019 Share Posted December 6, 2019 22 minutes ago, AlexWebsites said: is your unsubscribe link not working as well? I dont see any unsubs link in emails ! i need to add it manually ? Link to comment
AlexWebsites Posted December 7, 2019 Share Posted December 7, 2019 11 hours ago, Janyour said: I dont see any unsubs link in emails ! i need to add it manually ? yes, its one of the tags you can use in your newsletter... Mine is still generating a bad link though. Seems to have started sometime after IPS 4.4.8. Waiting on a fix. Link to comment
Sonya* Posted January 12, 2020 Share Posted January 12, 2020 (edited) Hi, I would like to select any type of content by tags or a custom activity stream as newsletter content. It would also be sufficient if I could add custom PHP to select content like search results or activity stream, or just a pick results from a custom block like {block="my_tag"}. Is it somehow possible? Edited January 12, 2020 by Sonya* Link to comment
wegorz23 Posted January 14, 2020 Share Posted January 14, 2020 Hi, any chance for new version with fixed urls? This one broke GA links from our client. One we have for test from you gives us db error ;/ Link to comment
Sonya* Posted January 24, 2020 Share Posted January 24, 2020 Hi, the app breaks post before register functionality. At least in calendar. If guest submits an event and then redirected to sign-in screen then their email is not defaulted and the event is never connected to their fresh created account. Hence it is saved in the database but never appears anywhere. If the app is uninstalled then PBR works as desired and the event is posted by newly registered user. I had to disable the app due to this error. Link to comment
Giray Posted January 31, 2020 Share Posted January 31, 2020 (edited) Still having having a mini issue. When I put a product into the newsletter, only a link (scrambled, at that) appears in the newsletter. There is no image or product description. Is that normal? Is there a setting I'm missing somewhere? Thanks!! **EDIT** Also, just saw that my stats are at zero. I've asked three people and they assure me that they did open and clicked. Thoughts? Thanks. Edited February 15, 2020 by Giray Bump Link to comment
AlexWebsites Posted February 9, 2020 Share Posted February 9, 2020 I noticed an issue where if you add an advertisement block but disable that advertisement in ACP, it still shows. I tested it with one advertisement and when the newsletter sent, it was in it yet disabled in ACP. Link to comment
Vegan Gaymer Posted February 15, 2020 Share Posted February 15, 2020 (edited) DAILY DIGESTS NOT SENT FOR MONTHS I had not taken seriously a few reports in my community about not receiving a daily digest and advised them on how to ensure their settings were correct, but now it is months later and I have a huge stack of support tickets reporting that daily digests are not being received. It has been going on for months, apparently. I don't know if this is an issue with this application or something wrong with Invision platform, but I thought I would ask here, first. What can I do to help troubleshoot this? Thanks! (note: application is up to date) troy Edited February 15, 2020 by Vegan Gaymer Link to comment
HeadStand Posted February 17, 2020 Author Share Posted February 17, 2020 New version uploaded to the marketplace. Changes include: Multiple issues with unsubscribe links. Fixed. Post before register was not working correctly. Fixed. Clicks are now tracked as unique vs total clicks. Multiple issues with tracking stats. Fixed. Disabled advertisements were included in the newsletter. Fixed. On 2/15/2020 at 1:07 PM, Vegan Gaymer said: DAILY DIGESTS NOT SENT FOR MONTHS I had not taken seriously a few reports in my community about not receiving a daily digest and advised them on how to ensure their settings were correct, but now it is months later and I have a huge stack of support tickets reporting that daily digests are not being received. It has been going on for months, apparently. I don't know if this is an issue with this application or something wrong with Invision platform, but I thought I would ask here, first. What can I do to help troubleshoot this? Thanks! (note: application is up to date) troy Are you sure this is with regard to this application? Daily digests are part of IPS and the notification settings are related to that. If you have a newsletter configured to send out daily, that would be this application. Please confirm. Link to comment
sound Posted February 17, 2020 Share Posted February 17, 2020 There seems to be an issue with the forum topic posts in the latest release In the topic post all the links now go through the newsletter app rather than directly to the topic url, as in the url in the topic now contains the below /?do=click&key=*|unsubscribe_key|*&issue=*|issue_id|*&src= causing a fail with the below reported... Error code: EX1366 This error was probably caused by application Newsletters. If the issue persists, disable it and contact the author for further assistance. the email newsletter appears to be working ok Link to comment
Vegan Gaymer Posted February 19, 2020 Share Posted February 19, 2020 On 2/16/2020 at 11:20 PM, HeadStand said: Are you sure this is with regard to this application? Daily digests are part of IPS and the notification settings are related to that. If you have a newsletter configured to send out daily, that would be this application. Please confirm. Well, I have the newsletter set up for daily digests and that is what people are reporting no longer comes to them. I'm not sure if it is IPS or the Application. I did get a report that someone suddenly started receiving them again, so I don't know what the issue is. Link to comment
Vegan Gaymer Posted February 20, 2020 Share Posted February 20, 2020 On 2/19/2020 at 11:22 AM, Vegan Gaymer said: Well, I have the newsletter set up for daily digests and that is what people are reporting no longer comes to them. I'm not sure if it is IPS or the Application. I did get a report that someone suddenly started receiving them again, so I don't know what the issue is. I just noticed this! This is in the Newsletter interface... would this be an invision issue or a newsletter setting issue? Link to comment
Vegan Gaymer Posted February 21, 2020 Share Posted February 21, 2020 On 2/20/2020 at 12:19 PM, Vegan Gaymer said: I just noticed this! This is in the Newsletter interface... would this be an invision issue or a newsletter setting issue? It's been confirmed that it is not an invision issue. Is there any way we can troubleshoot this? Thanks! Link to comment
HeadStand Posted February 23, 2020 Author Share Posted February 23, 2020 On 2/17/2020 at 5:59 AM, sound said: There seems to be an issue with the forum topic posts in the latest release In the topic post all the links now go through the newsletter app rather than directly to the topic url, as in the url in the topic now contains the below /?do=click&key=*|unsubscribe_key|*&issue=*|issue_id|*&src= causing a fail with the below reported... Error code: EX1366 This error was probably caused by application Newsletters. If the issue persists, disable it and contact the author for further assistance. the email newsletter appears to be working ok A new version has been pushed to the Marketplace. It contains a fix for this issue. On 2/21/2020 at 1:12 PM, Vegan Gaymer said: It's been confirmed that it is not an invision issue. Is there any way we can troubleshoot this? Thanks! Is there anything in your system logs? Have you tried manually publishing the newsletter to see if any errors come up? Link to comment
Vegan Gaymer Posted February 23, 2020 Share Posted February 23, 2020 7 hours ago, HeadStand said: Is there anything in your system logs? Have you tried manually publishing the newsletter to see if any errors come up? There are no errors logged. How do I manually publish? Link to comment
HeadStand Posted February 24, 2020 Author Share Posted February 24, 2020 4 hours ago, Vegan Gaymer said: There are no errors logged. How do I manually publish? From the newsletters screen, click the "Manage Content" button from the menu on the right. There should be an option at the top to Publish. Keep in mind that this will distribute the newsletter to all subscribers. Link to comment
Vegan Gaymer Posted February 25, 2020 Share Posted February 25, 2020 On 2/23/2020 at 11:20 PM, HeadStand said: From the newsletters screen, click the "Manage Content" button from the menu on the right. There should be an option at the top to Publish. Keep in mind that this will distribute the newsletter to all subscribers. I got this error when I tried to publish: Quote A configuration or server error has occurred 1ANNC/4 This newsletter has a distribution in progress and cannot be published at this time. But since it has not been distributed since December of 2019, I'm not sure what this means. Link to comment
HeadStand Posted February 26, 2020 Author Share Posted February 26, 2020 11 hours ago, Vegan Gaymer said: I got this error when I tried to publish: But since it has not been distributed since December of 2019, I'm not sure what this means. That would explain all of it. It means you have an old issue that never finished distributing. Maybe it hit an error or something... impossible to tell 2 months later. In the meantime, from the ACP newsletter list, choose "Back Issues" from the menu on the right. The most recent one is probably still pending. Just choose "Close Issue" from the buttons on the right. That should do it. Then you'll be able to manually re-publish. On my ever-growing to-do list is to automatically close issues that are stuck for more than X days, but since there's a manual workaround I haven't been in a rush. 🤷♀️ Link to comment
Vegan Gaymer Posted February 26, 2020 Share Posted February 26, 2020 12 hours ago, HeadStand said: That would explain all of it. I think you cracked the case!!! Thank you so much!!! Big gigantic hugs to you!! Link to comment
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