Newsletters

[Scotty Hutto]

Newsletters app not working after system upgrade to 4.7.6.  Anyone else experienced this?

Is there a way to undo the upgrade?

Scotty

[HeadStand]

7 hours ago, Scotty Hutto said:

Newsletters app not working after system upgrade to 4.7.6.  Anyone else experienced this?

Is there a way to undo the upgrade?

Scotty

In what way is it not working? 

[Scotty Hutto]

6 hours ago, HeadStand said:

In what way is it not working? 

No emails being sent, but turns out the server had locked up because of large email error logs (>8GB) created when Newsletters used Invision Community in the Cloud to send yesterday’s Newsletter. That happened when I upgraded to 4.7.6 and it shut off my AWS SES email delivery. 

Invision Tech Support killed the Newsletters Task and deleted the email error log. Then I had to reset AWS SES, and Newsletters is working.

I still don’t understand why it creates those huge error logs when using Invision C in the C to deliver emails. 
 

Something else I had a question about…. Newsletters shows up as a “Custom” app rather than a “Marketplace” app. Is that normal?

 

Edited January 20, 2023 by Scotty Hutto

[Scotty Hutto]

7 hours ago, Scotty Hutto said:

No emails being sent, but turns out the server had locked up because of large email error logs (>8GB) created when Newsletters used Invision Community in the Cloud to send yesterday’s Newsletter. That happened when I upgraded to 4.7.6 and it shut off my AWS SES email delivery. 

Invision Tech Support killed the Newsletters Task and deleted the email error log. Then I had to reset AWS SES, and Newsletters is working.

I still don’t understand why it creates those huge error logs when using Invision C in the C to deliver emails. 
 

Something else I had a question about…. Newsletters shows up as a “Custom” app rather than a “Marketplace” app. Is that normal?

 

Scratch that.  It’s still not working.  

[HeadStand]

A new version has been pushed to the Marketplace and is pending approval. Changes include:

• Allow Admins to view a list of users who have unsubscribed from the Newsletter (ACP -> Newsletters -> Subscribers -> Unsubscribed Members )
• Allow Admins to export a list of users subscribed to a newsletter
• Multiple improvements to distribution tracking to prevent loops and users receiving multiple instances of the newsletter
• Moved population of the distribution list to a background task to prevent timeouts on large sites

[Scotty Hutto]

On 1/20/2023 at 8:03 AM, Scotty Hutto said:

Scratch that.  It’s still not working.  

Removed and reinstalled yesterday.  All seems to be working, and my newsletters went out on schedule this morning.  When I reinstalled it changed the app badge from “Custom” back to “Marketplace”. Makes me wonder if somehow it got corrupted in the previous installation, and that’s what caused the issues…

[Scotty Hutto]

After the upgrade last week, I’m getting a “Newsletter Failed Distribution” email each morning when the task runs with the following error message:

“Hi Scotty Hutto, 
This message is to notify you that Monacoers' Daily Newsletter has failed distribution with the following error: 

Newsletter has no subscribers”

Yet when I Publish manually, the Newsletter goes out as intended   

advice?

 

[John T Davis]

Hello, @HeadStand, I hope you're doing well.

Something bizarre happened to my IPS install, and the Newsletters app got completely uninstalled, so I'm having to redo everything from scratch. :(

I'm going back through the manual now, and looking at the settings, and I just realized I'm not sure what a "cycle" is.

If I have X Emails per Cycle, but X+n members signed up to get a specific newsletter every 24 hours, does that mean that it won't send out an email to all X+n members?

Or, does the system send an "email" to multiple recipients, so that if, e.g., it sent one email to 5 members, and is set to send 150 emails per cycle, it could send 750 total messages (150*5=750)?

I'm using the built-in SMTP to distribute the Newsletter.

Thanks!

 

[HeadStand]

21 hours ago, John T Davis said:

Hello, @HeadStand, I hope you're doing well.

Something bizarre happened to my IPS install, and the Newsletters app got completely uninstalled, so I'm having to redo everything from scratch. 😞

I'm going back through the manual now, and looking at the settings, and I just realized I'm not sure what a "cycle" is.

If I have X Emails per Cycle, but X+n members signed up to get a specific newsletter every 24 hours, does that mean that it won't send out an email to all X+n members?

Or, does the system send an "email" to multiple recipients, so that if, e.g., it sent one email to 5 members, and is set to send 150 emails per cycle, it could send 750 total messages (150*5=750)?

I'm using the built-in SMTP to distribute the Newsletter.

Thanks!

 

Cycle here is more of a batch size. You can probably leave this as the default. It's how many emails get sent at a time. This is because some mail servers will scream at you if you try to send out 1,000 emails in a short period of time. Breaking it down into batches with a delay helps. So instead of sending 1,000 emails in the space of 2 minutes, for example, it will send 100 emails, wait 10 minutes, then send another 100, wait 10 minutes, etc.

Hope that clears things up.

[AlexWebsites]

Is there a way to bulk re-subscribe members or some sort of sql to run?

[andavis]

Can we safely upgrade to 4.7.8?

Edited March 16, 2023 by andavis

[AlexWebsites]

I'm getting an issue where my weekly newsletter has not run since 2/19 (just noticed it)

I went to manually publish it to see if it was hung up and got this error:

 

I manually ran the tasks to see if they didn't complete but still the same.  Any ideas?

[AlexWebsites]

I’m thinking I need to duplicate and recreate the newsletter. Delete this one causing an error and still “running”. Just wondering why this would happen. @HeadStand ?

[AlexWebsites]

So I duplicated the newsletter and its still not sending. I ran the publish task manually and checked email logs, nothing. Looking in the database and the queue is filled with multiple. I've got 151K rows which is multiple sends. 

 

I shut off all apps and plugins to test but still not sending. Very odd. Was working up until 4.7.9 update

[AlexWebsites]

Didn't work. I deleted the app and reinstalled. Set it all up again but nothing sent. It does send the newsletter reminder without issue. 

System error logs:

 

Queue is empty

 

@HeadStand any ideas where to look next? I shut off all apps and plugins. 

 

Running: 

 

Try to manually publish and get error:

Its as if the distribution list is not building/distributing.

Edited April 30, 2023 by AlexWebsites

[HeadStand]

A fix has been pushed to the Marketplace and is pending approval. 

[AlexWebsites]

On 5/4/2023 at 12:32 PM, HeadStand said:

A fix has been pushed to the Marketplace and is pending approval. 

Thanks, it's working again. 😁

[Kev Collins]

Is it possible to auto subscribe members of certain groups?

[sound]

just checking in to see if any news about the future of this most useful app as the marketplace is now closed and version 5 is due out soonish?

 

 

Edited October 27, 2023 by sound