Classic self-hosted technical help
Problems related to your server or other classic, self-hosted edition issues.
4,348 topics in this forum
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As it makes no sense to start using the “Support” app built into Invision Community Suite as it will be deprecated soon, I went ahead and disabled the app. Unfortunately, it doesn’t fully disable the app after all as you can see below. If you disable “Support”: “Support” related tasks continue to get run daily: supportAssignedReminder Sends a reminder email to staff members who have open support requests assigned to them. supportAutoresolve Marks old support requests as resolved. “Support” still shows up in the Menu Manager:
Last reply by Chris Anderson, -
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I cannot access my website, forum, whatever you call it. It's beyondausten.com Please help me.
Last reply by Jim M, -
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Upgraded to the latest version last week. When I go to edit a post, the editor box shows the whole topic within the editor. I've edited this photo to hide names/posts.
Last reply by Jim M, -
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Hello, while checking with the support tool for problems, I'm getting this modification issue, and this is its text: The problem is that there is no /courses folder neither on the "clean files package" or on our current installation.
Last reply by Alex.OS, -
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Backtrace #0 /var/www/vhosts/xxx/httpdocs/init.php(932) : eval()'d code(31): DateTime->__construct() #1 /var/www/vhosts/xxx/httpdocs/system/Email/Email.php(973) : eval()'d code(154): IPS\forums\Topic\restrictforumsage_hook_postModel->content() #2 /var/www/vhosts/xxx/httpdocs/system/Email/Email.php(976): IPS\Theme\email_html_core__genericContent() #3 /var/www/vhosts/xxx/httpdocs/system/Content/Content.php(2325): IPS\_Email::template() #4 /var/www/vhosts/xxx/httpdocs/system/Email/Email.php(973) : eval()'d code(81): IPS\_Content->emailContent() #5 /var/www/vhosts/xxx/httpdocs/system/Email/Email.php(976): IPS\Theme\email_html_core_notification_new_comment() #6 /va…
Last reply by Adriano Faria, -
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When a picture is uploaded or custom emoji is used we get the following error. I guess there's folder permissions incorrect somewhere but I dont know where. Any suggestions? Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Last reply by Jim M, -
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Hello, Self hosted. Normally I would keep our website relatively up to date but in this case we got stuck at 4.6.12.1 because one of our other critical bits of software (FileRun) did not support PHP8/PHP8.1. I would like to be able to upgrade Invision and FileRun separately so that I don't end up with failed upgrades in both components at the same time. I am now in the situation where: My current Invision (4.6.12.1) does not work on PHP8.1 (I tried it and the Calendar died) The latest Invision (4.7.11.1) does not work on PHP7.4 (running on my system) My current FileRun does not work on PHP8.1 The latest FileRun does not work on PHP7.…
Last reply by BN_IT_Support, -
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I just had a new member sign up and his/her registration IP address is showing a private address. I queried all my members to see if this has happened previously and I see nobody with this issue. Any idea how a private IP can be shown as the registration IP?
Last reply by Marc, -
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Hi. I am currently in the process of trying to migrate a legacy version of IP.Board v3.3.4 to 4.x. I have followed the instructions and managed to create a test installation on localhost and am serving it over an nginx webserver on PHP 8.1. The problem I am having is that the database I am migrating from seems not to work with the new IP 4 software. I have a MySQL instance running on a box with the previous database there. When I go through the installation process it even detects it as an existing IP Boards database. However on completing the setup, I find that in the database the application has just created a load of new empty tables and the legacy …
Last reply by Marc, -
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- 2 followers
- 1 reply
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I haven't been here in about 6 months. It looks like you've changed things around. If my previous post was made in the wrong forum then please move/merge it over here. I am self hosted and my upgrade failed last night and I cannot figure out how to get it going again. We're dead in the water and stuck offline at the moment. Here is my original plea for assistance....
Last reply by Marc, -
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- 3 followers
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- 600 views
I have observed the following behavior for several months on two different servers with multiple installs. One running cPanel and the other running Plesk. I install the Invision Community Suite and set up a cron job running once a minute. This starts the process of each task getting run at different time intervals. I then go ahead and install various marketplace apps that create tasks that are supposed to run at certain timeframes in order for them to work "as expected". Upon installing a monthly update or an update to address various fixes I see that all of the tasks are reset. I have included screenshots of a fresh install on my testbed server just a…
Last reply by Marc, -
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- 1 follower
- 18 replies
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I don't know if this is the appropriate place to put this, or even something I can be helped with... but since last night, every time I go to my community, I'm given "This site can’t be reached" and they talk about proxy and firewalls, etc, of which I have zero. The site loaded around 8:45pm last night, and was off and on until 9:30pm when it went completely offline to me, and cannot reconnect. It works on mobile but not MY desktop. I've cleared my cache and browser history (big mistake as I don't remember passwords, haha). And I've done everything I can to get it up. What can/should I do? My host said it's up and loading, so... it's clearly a connection via my comp…
Last reply by Marc, -
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- 2 followers
- 6 replies
- 705 views
I’m really not ready to upgrade to current version yet, but security is important. I have two questions for you guys 🙏 1. Will the upgrade preserve our current forum template without risk of need to redo the edits (for example ad units and plugins that generates display blocks). 2. Is is a lengthy upgrade? Does the upgrade need to go through all topics (millions of topics), or not?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 437 views
Is anyone else having issues with event times not being entered? By that I mean that when I create an event and put in either a start and/or end time, it takes me three or four saves before they 'stick'. They keep reverting to 12:00 AM. Usually I have to create it with the start time only, then save, then do it again, then I do the end time, then save, then I have to do it again, and sometimes once more. So I'm basically having to save up to five times before the start/end times are finally saved. Thoughts? Thx.
Last reply by Marc, -
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- 1 follower
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Recently had to reinstall IPB due to a corrupted container. Uploaded a clean install, updated conf_global, and logged into ACP. Everything seemed to be working until I ran the update that was waiting. After the update I am getting the "Template core/front/global/announcementTop is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme." error. The same error is preventing access to the ACP so I went ahead and set recovery mode via the constants file. Still have the same issue. Before I start ripping into this, is there a common cause/fix? I searched and the others with the issue either did not follow up on fix, o…
Last reply by Marc, -
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- 1 follower
- 6 replies
- 466 views
On my achievement rules page I am getting this error: [[Template core/admin/achievements/rulesListRows is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] How can I fix this? I'm not sure what support tool I am meant to run. I have errors in the system logs that I believe relate to this: Stack trace: TypeError: in_array(): Argument #2 ($haystack) must be of type array, bool given in TypeError: in_array(): Argument #2 ($haystack) must be of type array, bool given in /applications/core/sources/Achievements/Actions/AbstractContentAchievementAction.php:252 Stack trace: #0 /applications/cor…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 473 views
I'm getting this error message logging into the forums. Is this easily repairable?
Last reply by Jonathon123, -
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- 2 followers
- 17 replies
- 680 views
Hello, support team I want to report a problem in version v4.7.11 Beta 2 in the text of the cookies section attached screenshot: I tried it from languages but the phrase to be replaced with international Spanish does not come out. I am waiting for a version that includes this change to be able to change it to Spanish Best regards to the support team
Last reply by Jim M, -
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- 2 followers
- 17 replies
- 670 views
Since the latest patch I have problems with setting cookies, it's a disaster! e.g. I have a Dark/Light Mode Switcher which saves the setting as a cookie in the browser. Doesn't work anymore with the latest update, as well as pretty much all non-standard cookies that don't come from IPS. Is there any way to change this?
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 476 views
After 4.7.11 patch update, guests can't change language. Only English is always loaded. Logged users no issue.
Last reply by Adlago, -
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- 2 followers
- 17 replies
- 913 views
Hello, conf_global.php $INFO['mysql_tbl_type'] = 'MyISAM'; I have removed this ligne but, how change type MyISAM to InnoDB when are mixed in my SQL base ?
Last reply by teraßyte, -
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- 3 followers
- 2 replies
- 566 views
Member request PII data: Then I see this in the admin notification on ACP Then when I click on checkmark. as you see it says approve... then you get this Asking you if you want to delete the account suppose to be PII data request NOT deletion Is this a bug or intended to be this way?
Last reply by Marc, -
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- 3 followers
- 14 replies
- 851 views
Theme seems to be permanently stuck on "Auto." When I try to change it to Dark, nothing happens. Anyone else having this issue?
Last reply by Richard Arch, -
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- 1 follower
- 2 replies
- 228 views
I just installed a fresh new Invision. I forgot to set up SSL and https:// So I did it. But know when I tried to go to the admin, the login form is stuck with an http:// link on submit form. I have to inspect, add an "s" after http to send my credentials normaly. How can I change this link ?
Last reply by ATK, -
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- 1 follower
- 3 replies
- 531 views
I'd like to configure and test plugins on my authorized test url before putting them on the live server. I get this error when I try to connect to the Marketplace in the dashboard: "There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance." I've confirmed this is because I've password protected the site. I know it's the issue because it works when I remove the password. I saw in another thread I need to whitelist /index.php?app=core&module=system&controller=marketplace How do I do this? None of the instructions I've around found the internet have worked. This is what I have …
Last reply by Jim M, -
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