General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,424 topics in this forum
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- 481 views
I had a little issue on my WP site and when I contacted my host (they have always been very helpful until last night), the tech person who tried to "help", simply deactivated everything on my site (plugins, theme), upgraded WP to 6.1.3, and reverted PHP to 7.4 then, asked me to just check if everything was fixed before disconnecting. Duh! So I had to reactivate all the plugins to try to find a culprit, which I didn't, but in the process, now my Forum and Gallery are no longer available. I am not sure where to re-enable them or what I should do. All I get is a 500 error, with the message "We're sorry, but a temporary technical error has occurred which means we cannot …
Last reply by Carole Asselin, -
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- 2 followers
- 8 replies
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Guests (i.e. non-members) are being allowed to post in our community without registering for an account (see highlighted in screenshot below) on the site (i.e. becoming a member). As far as I can tell the permissions are set up correctly (screenshot below). How do I prevent guests from posting until they have signed up for an account and become members?
Last reply by Marc, -
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Hi everyone, we would like to use live topics to share live from YouTube (and comment the live on the Topic). Is it possible for Guests to participate at least as watchers? Thank in advance for your time and reply
Last reply by Marc, -
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Hi all. Could someone give me the best/most-elegant way of increase the leading (line-spacing) of text throughout the community? Thx.
Last reply by Jim M, -
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Does anyone know of a timecard/scheduling app that could be used for Invision Community? In short I am hoping to find a way to... add staff create schedule with staff enter time each staff member came in enter time each staff member left Export CSV with check-in, check-out for each day and staff name. Any help in finding a solution is appreciated
Last reply by Cowboy Denny, -
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Can anyone tell me what this is? On hover, it says "queued posts", and when I click it, it takes me into the relevant forum with URL query string "/?filter=queued_posts" forum I get that its supposedly where I can see the post queue, but I've no idea how to set up this queue or how I have a '-1' value. Searching the ACP reveals nothing, and it doesn't seem to apply to the moderation "Approval Queue" Note that I'm just testing some things in my TEST forum, and this is where I found this, so it's not often used in practice. __________________________________ Unrelated Question: How can I rebuild my community content? (post/topic counts, etc.)
Last reply by Jim M, -
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If I press to rebuild the achievements, it will also recount and all members will automatically be awarded ranks and badges based on past posts? Or all members ranks will all be set to 0 and only future content will influence their ranks? Just wanted to confirm before pressing the button. I presume it is the first of the options above (hopefully) Thank you in advance
Last reply by ekforum, -
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Just had an influx of them, about 8 from various places, who keep getting past the hCaptcha. Is there anything else I can do..? Any helpful tips?
Last reply by Matt, -
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I have seen that the products will be removed. I don't agree with this decision because you're still pushing us to pay for other external services, but that's not the point. Subscriptions are currently all linked to the same configuration. When upgrading configuration, all plans are linked. Is it or will it be possible, once you've removed the products, to create groups? Also to be able to take several different group plans? For example, if I take myself, it's possible to subscribe to the general site but also to a specific product that also contains its own updgrade. So there are 2 possible subscription groups giving specific advantages and also having the…
Last reply by iancassel, -
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Is it possible to exclude a search therm when performing a search on the forum? Thank you!
Last reply by Marc, -
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I've written a long essay and was previously able to edit it. Now, though, I can open the editing tab from the left but the block doesn't have an 'edit' button. Have I somehow locked it inadvertently? The only thing I can think of that I've done today was add some functionality to the editor toolbar via import, and possibly had the same page open for editing in two windows simultaneously. Thanks! Can't edit any WYSIWYG blocks, actually
Last reply by Marc, -
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Can't for the life of me see where/how to do this? I can reorder modules, but not the lessons within a module. Thanks!
Last reply by Marc, -
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Hello, this morning there is some major spam attack so I set "allow new registrations?" in admin control panel to no. But somehow the spammers are able to register and post. The forum does a good job flagging most of them through word filters but how do they manage to join when registration should be closed?
Last reply by virap1, -
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- 553 views
Hello, We were wondering if the report functionality has been around from the start of Invision community 4.0.0? Thanks in advance. Kind Regards, Thomas
Last reply by Daniel F, -
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- 2 followers
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- 528 views
Hi, I'm trying to enable comments for users on articles. Currently on an article page they can see at the bottom: But there is no option to add a comment. Administrators do see the option, but not regular users (users who are only part of the 'members' group). In ACP my comments settings are: Is there anything else I need to do to enable users to add comments? regards David
Last reply by Simon.AU, -
Hi, can I get an investigation of user ptop96 on my community to understand his subscription history It looks like he renewed on the Hero $12 plan on 06/22/2022 Most recently, he renewed for VIP Downloader $200 on 06/17/2023. However, it's showing his expiration as soon as 06/22/2023 It's almost like he's being penalized and being charged to complete the past year
Last reply by Joel R, -
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- 2 followers
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- 999 views
Hi, I want my site in 3 languages.Is this possible to change language through language translation APIs? If yes, pls suggest which one is supported by IPS?
Last reply by JustinHawk, -
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Good evening, I need an advice on what to do. For years our community (which previously was owned by a different person) used a ready language pack, which had a professional translation, and it was great. This language pack was abandoned by its developer on 4.6.3 version. I heard that there soon will be upgrade to 5.0 version or something, so I was worried that after that we can get bugs because our language is so horribly outdated. So I installed another ready language pack, which is supported by its developer. Turned out this translation is really messy, some lines are translated outright wrong, so I don't liked it and decided to fix it. I spe…
Last reply by Marc, -
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- 1 follower
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Our community was recently overrun with bots that created more than 100 spam accounts and hundreds of pages of spam topics. I just wanted them out of the database, so I ran a search in the AdminCP for all users created today, and deleted them. I probably should have marked them as Spam, but I noticed it early this morning, and acted pre-caffeine. Now I have the hundreds of pages of forum topics to clean up, but I can't find a simple way to bulk delete all forum topics created today. There must be a way in the AdminCP? If not, I can clean it up in the database with a few queries, but would really prefer not to go that route.
Last reply by Marc, -
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- 3 followers
- 17 replies
- 720 views
I created a new Pages database called "Job Board" and added it to my menu in ACP. However, when I look at the site, the Job Board page does not show up. Any idea why that would be? I also have a record in the database, but since I can't see the page on the front end I don't know if that record shows up, either.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 804 views
All the thumbnails in the galleries are very soft and appear out of focus. What is causing this and how can I fix it?
Last reply by Marc, -
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- 1 follower
- 4 replies
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Hey everyone, I am curious as to how long it takes to see these messages disappear. Redeploying my license on a site and ended up digging into the cPanel to get a better understanding. Is there a way to auto check these errors to see if they are still relevant?
Last reply by Disruption, -
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- 519 views
We are a fan fiction community where the writers want to know the actual number of views, so instead of 12.3K they would like it to see 12,345. How does one change back to actual view numbers instead of the friendly number format? We are on version 4.7.11.1 I'm not a programmer just a volunteer novice, so any help is appreciated.
Last reply by MLS, -
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- 2 followers
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- 690 views
I have a little slogan in there that I need to change and I can’t for the life of me figure out where I changed this.
Last reply by Marc, -
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- 2 followers
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When downloading a language file in the AdminCP, one has to enter a Version number and a Version ID. What is the difference between these and what are these needed for? In which format should the version id be created in? Similar to the version number (x.x.x) or in a different way?
Last reply by MMXII, -
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