Joel R Posted June 21, 2023 Share Posted June 21, 2023 Hi, can I get an investigation of user ptop96 on my community to understand his subscription history It looks like he renewed on the Hero $12 plan on 06/22/2022 Most recently, he renewed for VIP Downloader $200 on 06/17/2023. However, it's showing his expiration as soon as 06/22/2023 It's almost like he's being penalized and being charged to complete the past year Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 21, 2023 Share Posted June 21, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Joel R Posted June 22, 2023 Author Share Posted June 22, 2023 Updated access details Link to comment Share on other sites More sharing options...
Joel R Posted July 5, 2023 Author Share Posted July 5, 2023 Hi, any update by IPS? Link to comment Share on other sites More sharing options...
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