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User recently subscribed on 06/17/2023 on annual plan. Shows expiration on 06/22/2023

Joel R

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Hi, can I get an investigation of user ptop96 on my community to understand his subscription history

  • It looks like he renewed on the Hero $12 plan on 06/22/2022 
  • Most recently, he renewed for VIP Downloader $200 on 06/17/2023.  However, it's showing his expiration as  soon as 06/22/2023

Could contain: Page, Text, File


It's almost like he's being penalized and being charged to complete the past year

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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 


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