Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.7k posts
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Problems related to your server or other classic, self-hosted edition issues.
23,028 topics in this forum
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Hello, I've recently tried to send a bulkmail to a certain group of users and got this error: 4C143/1 Server did not accept message for delivery but provided no error message. Around 15% of the group members got their emails and then the error occured. What may be the problem?
Last reply by Marc, -
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- 2 followers
- 10 replies
- 900 views
Hello, I am having an issue with the API. I generated the API key and was testing it. After a while I noticed that I could no longer see the API keys. Any ideas on what caused it? Thank you
Last reply by Marc, -
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- 2 followers
- 20 replies
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So, I got storage setting to work with Wasabi after some setup but now my transfer of files have been stuck at 54% since almost two weeks back (72% after I changed path), moving from Amazon S3 to Wasabi. I've verified that cron is working and tried to start the transfer manually with no success. I've managed to unlock the process and change back to S3 which started another file move that completed and I've tried to download files from my site which seems to point to the now correct path on S3. My question is if I somehow can cancel the process that keeps getting stuck even after I've unlocked it since there seem to be a conflict with it and the other file move t…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 513 views
I have recently tried to add Recent achievements into my dashboard but the data seems all wrong. I know for a fact that some members have increased ranks for example in the last month but none are showing up. Only data from December, nothing in January. It seems to only be pulling in data from one group of users (in my case ex members). Is there a setting I have missed? Thank you
Last reply by Marc, -
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- 2 followers
- 2 replies
- 407 views
How can I add a link to my current TOS on my forum? This is the TOS that is part of the signup process. What is the link to that page? Thanks
Last reply by Marc, -
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- 1 follower
- 1 reply
- 509 views
when a user tries to pay with apple pay he goes through the whole procedure but after processing he does not complete the transaction. On the stripe portal I get the following error
Last reply by Marc, -
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- 3 followers
- 8 replies
- 1.4k views
Currently I am seeing within Akamai (the CDN & Web Application Firewall in use for www.zero88.com/forum) some blocked POST requests when end users are trying reply to an item on the forum. Something that spikes my interest is that it looks like that there are some values stored in a cookie which are being send together with the POST request which are classified by our WAF as a XSS attempt. When people clear their cache or visit the website incognito it seems that the issue does not happen which does somewhat confirm my initial thought it could be due to some string which is being sent with the POST request stored in a cookie (or something else which is hap…
Last reply by Marc, -
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Moving to a new server - need some help with removing test server url we have on client area
by Inan-
- 2 replies
- 536 views
We are working on moving our IPB forum to a new server at the moment and unable to remove the existing test url IP appearing on our client area. We read somewhere that it can only be removed by IPB team. Could you please help?
Last reply by Inan, -
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- 1 follower
- 3 replies
- 736 views
I have updated an old stable plugin that we have been using for some time. After the update, I cannot log back into admin. Is there any safe mode, with which I can log back in and disable that plugin? Appreciate any urgent help, please.
Last reply by Jim M, -
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- 1 follower
- 13 replies
- 1.1k views
Hello guys, i have this problem when i try to open the block manager? Do you have a fix for that?
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 710 views
I didn't catch this until now, but a bunch of users were marked as Spam on October 17th. The log only says "{"spammer":"1"} " under account activity with no mention of whodunnit. Some of them are users that I know personally, so I know for a fact that I didn't mark them as spam, and there is no way I did that many spam tags on the same day without remembering it. Unfortunately, my Spam Defense logs prune at 30 days. Also, unfortunately, I don't recall when I did the last IPS update, but it sounds to be around the right time. I know it's probably not fixable on my site, but I at least wanted to make you aware of it and hear your thoughts.
Last reply by CheersnGears, -
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- 2 followers
- 4 replies
- 544 views
Hello how to solve this issue after try install the new custom theme paid on marketplace ?
Last reply by Marc, -
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- 1 follower
- 9 replies
- 765 views
Hi all, I've just installed a test version of 4.7.6 as my community is using 4.4, so I want to make sure everything works but I noticed when I add content it no longer gives the option to set a date to publish, so everything is immediate. Is this a feature which was removed? Or now a setting to be enabled? Thanks all
Last reply by Marc, -
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- 1 follower
- 12 replies
- 1.1k views
Despite following all of the instructions, I don't appear to be able to charge for digital files. I've copied all of the settings etc and there is literally no place to add a cost, so my files are uploaded as free. How do I change this? Lara
Last reply by Marc, -
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- 2 followers
- 4 replies
- 666 views
Hi All, We sometimes use Invision for our corporate customers. They log in to read private articles, blogs and reports that we've created for them. These are all big organisations. We've just been asked by one about Invision's security information, i.e. How secure is it, etc? I'm not a security expert so I don't know the words to search for in the forums and help areas. I've been trying to find some documentation on Info Security and things like that. Does anyone have a link to a document that I could share with the customer, please? Thanks, Nigel
Last reply by Marc, -
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- 1 follower
- 2 replies
- 564 views
Trying to see if there is a way to turn on image approvals when a user submits an image to the Images tab in a club or within a forum without also turning on post approvals. I basically just want to be able to check all images submitted to my site before they are live.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 662 views
BUG?: I had the image ordering set to Caption. The image scrolling arrows would then bump the user off at the end of any image row to land on the front page of the forum. BUG?: I then set the image ordering to Recently Updated. In one of the Albums, the scrolling arrows skipped over a particular image repeatedly. I couldn't figure out why. So I now have the image ordering set to Start Date and scrolling works OK so far. No bumps out of the gallery and no skips over some image. Also, I note that clicking the X on any particular image display converts the vertical display of that image to a horizontal format. Then clicking the scrolling arrow on that…
Last reply by Marc, -
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- 2 followers
- 6 replies
- 970 views
Hello everyone, I need active DEBUG on my community for check possible issue with my PHP. But I didn't find anything related to this in the community could someone explain it to me? Because I know that an error is happening, but I want to know how to solve it by checking the platform debugs. because the only message the system shows me is error 500
Last reply by Marc, -
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- 4 replies
- 629 views
Can some help me please was working fine earlier
Last reply by Gary, -
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- 6 replies
- 607 views
Hello, Friends. I have my forum in a very old version, and probably it can be the problem, or some permissions, Idon`t know. Can someone else help me? Thank you
Last reply by Gary, -
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- 1 follower
- 8 replies
- 947 views
An inline comment will still show that the title has been edited and by which user.
Last reply by Canis, -
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- 2 replies
- 701 views
I'm trying to install this I installed the plug in what is pages cms application
Last reply by DMGAMING, -
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This is happening often on the website by some members... wonder what it could be. TypeError: abs(): Argument #1 ($num) must be of type int|float, string given in /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php:264 Stack trace: #0 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php(264): abs('0,0000000000') #1 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php(178): HTMLPurifier_UnitConverter->round('0,0000000000', 4) #2 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/Length.php(153): HTMLPurifier_UnitConverter->convert(Object(HTMLPurifier_Leng…
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 643 views
Two sites running v4.7.6 One site updates fine, other errors. Neither has the offending column in the core_groups table. Receiving an error EX1054 when updating any group due to an unknown column 'example' existing. UPDATE `core_groups` `core_groups` SET `g_promote_exclude`=true,`g_view_board`=true,`g_dohtml`=false,`g_access_offline`=true,`g_hide_online_list`='0',`g_post_polls`=true,`g_vote_polls`=true,`g_close_polls`=true,`g_topic_rate_setting`=1,`g_append_edit`=true,`g_avoid_flood`=true,`g_avoid_q`=true,`g_bypass_badwords`=true,`g_edit_posts`=1,`g_hide_own_posts`=1,`g_delete_own_posts`=1,`g_lock_unlock_own`=1,`g_can_report`=1,`g_view_displaynamehistory`…
Last reply by Clover13, -
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- 2 replies
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Hello, Where do I change this setting? "You are only allowed to send 0 messages per day. Please try again later."
Last reply by Jim M, -
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