CheersnGears Posted January 31, 2023 Share Posted January 31, 2023 I didn't catch this until now, but a bunch of users were marked as Spam on October 17th. The log only says "{"spammer":"1"} " under account activity with no mention of whodunnit. Some of them are users that I know personally, so I know for a fact that I didn't mark them as spam, and there is no way I did that many spam tags on the same day without remembering it. Unfortunately, my Spam Defense logs prune at 30 days. Also, unfortunately, I don't recall when I did the last IPS update, but it sounds to be around the right time. I know it's probably not fixable on my site, but I at least wanted to make you aware of it and hear your thoughts. Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 Could you please provide us with an example user's ID or display name? You can add this in the notes of the Client Area Access Details if you are not wanting to post that here. Link to comment Share on other sites More sharing options...
CheersnGears Posted January 31, 2023 Author Share Posted January 31, 2023 3 minutes ago, Jim M said: Could you please provide us with an example user's ID or display name? You can add this in the notes of the Client Area Access Details if you are not wanting to post that here. Done. Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 Please disable the requirement for 2FA on the account provided. Link to comment Share on other sites More sharing options...
CheersnGears Posted January 31, 2023 Author Share Posted January 31, 2023 4 minutes ago, Jim M said: Please disable the requirement for 2FA on the account provided. Also done Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 Just now, CheersnGears said: Also done Now getting: "You do not have permission to access the Admin CP." Please verify and update. Link to comment Share on other sites More sharing options...
CheersnGears Posted January 31, 2023 Author Share Posted January 31, 2023 1 minute ago, Jim M said: Now getting: "You do not have permission to access the Admin CP." Please verify and update. Sorry, try again. I created a new group for external support to remove the 2FA requirement but didn't grant that access to ACP. Hopefully is good now. Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 Thanks! I can access now. I have transferred this to a ticket so we can better investigate. There are a few third party add-ons installed to deal with either spam control or email sending so it could be from one of those so I'd like to investigate further to ensure it isn't a bug on our end. Link to comment Share on other sites More sharing options...
CheersnGears Posted January 31, 2023 Author Share Posted January 31, 2023 Just now, Jim M said: Thanks! I can access now. I have transferred this to a ticket so we can better investigate. There are a few third party add-ons installed to deal with either spam control or email sending so it could be from one of those so I'd like to investigate further to ensure it isn't a bug on our end. Great! Thanks. I'm sure if it is either of those plug-ins, the developers would want to know about it. Link to comment Share on other sites More sharing options...
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