Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 followers
- 6 replies
- 838 views
After the latest upgrade to 4.7.8 we recieve cron errors about 20 times per day, we get an email with the subject " Cron <nicuuorg@baku> /opt/alt/php81/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/nicuuorg/public_html/applications/core/interface/task/task.php d5bebef479ed470ad3d8dd45d03815e8" with the code snippet below. Anyone with ideas what may be going on? Thanks in advance 🙂 <!DOCTYPE html> <html lang="en"> <head> <title>Error</title> <style type='text/css'> body { background: #f9f9f9; margin: 0; padding: 30px 20px; font-family: "Helvetica Neue", helvetica, arial, sa…
Last reply by Marc, -
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- 2 followers
- 6 replies
- 610 views
Hi there. Our users are getting the following error message when trying to access our forum: Please can we get assistance to get this resolved asap.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 726 views
I thought I saw this option somewhere and now can't find it. And I see similar options - but not exactly this one. Isn't there an option to require approval for a User's first post (site wide - in all forums) after he has successfully created his registration and posts for the first time? Then allowed normal posting after this first approval.
Last reply by PalmTalk, -
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- 1 follower
- 3 replies
- 672 views
Hey Invision, I am running into an error that says this [[Template forums/front/topics/post is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Not sure what it means but it is littering the forums and showing up instead of actual posts.
Last reply by Randy Calvert, -
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- 2 replies
- 735 views
Hello, Since the update to 4.7.8 I have a color problem with @nickname mentions. They have a yellow background which makes the white unreadable, how to change this yellow to another color? Thank you in advance for your return. Best regards
Last reply by ponty stéphane, -
- 1 follower
- 4 replies
- 478 views
After purchasing the Commercial module, I decided to update my forum 4.7.7. and add this Commercial module. I always update through the admin center. While updating the forum, I got the following error: Now got a successfully updated forum but without the Commercial module But this time something went wrong. Please tell me how can I download the Commercial module now and install it on the forum?
Last reply by Makoto, -
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- 1 follower
- 6 replies
- 624 views
Hello, I registered my domain today & would need help and assistance on where to put those as I'm fairly new to all of this. ns1.invisioncic.com I also opened a ticket already if you'd like to look into it further... I guess I'm just impatient Thank you!
Last reply by Marc, -
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- 1 follower
- 1 reply
- 634 views
A configuration or server error has occurred EX0 - Something went wrong.Please try again.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 844 views
I've had a notice from Google that our site does not comply with google's cookie policy on consent - I've pasted the email below. Is there a simple solution to enable this for our IPS site?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 737 views
Approval Queue always shows 1 or some other wrong value even though there is no content to approve.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 413 views
I've done the March update. Where is the setting to allow users to delete pending version updates?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 748 views
Why did Invision drop email support for self-hosting?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 671 views
Our blogs aren't working. What can we do to fix this bug?
Last reply by Marc, -
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- 2 followers
- 2 replies
- 441 views
After restoring the template file to the default it still shows that it is modified although it is not because it has been restored to the default value.
Last reply by Marc, -
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- 1 follower
- 11 replies
- 1.2k views
Hi One of our members has been having some trouble downloading files which seem fine for all other members. The issue seems to be isolated to a particular member and not the files as other members and I have no problem downloading. Any ideas? Thanks
Last reply by Marc, -
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- 2 followers
- 9 replies
- 1.2k views
Starting the process to rebuild achievements from ACP throws an error rebuilding a gallery album as promoted content. The issue specifically happens in the file /applications/core/extensions/core/AchievementAction/ContentPromotion.php inside the function rebuildRow() on lines 249-255: case 'core_social_promote': $promote = \IPS\core\Promote::load( $row['promote_id'] ); $promote->object()->author()->achievementAction( 'core', 'ContentPromotion', [ 'content' => $promote->object(), 'promotype' => 'promote' ] ); break; The problem in the code above is that when it hits a gallery album entry, which is a node, it tries t…
Last reply by teraßyte, -
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- 1 follower
- 2 replies
- 1.1k views
Hello, When I upload the developer tools file to my server, the system blocked, detecting viruses in the file "Sanesecurity.Foxhole.Zip_doc_js.UNOFFICIAL"
Last reply by Hisashi, -
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Hi, I am building a community and would like to know how I can add a function for my users to sell their goods in my community. For example, one user would like to post her cookies to sell. People in my community can order, pay and pick up when the cookies are ready. As a community owner, it would be the best if I can get 1% fee for every order. Anyone has any idea how I can develop?
Last reply by My Sharona, -
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- 2 followers
- 11 replies
- 940 views
I changed the URL of my site now I have broken images in my themes & within the admin CP? How can I fix this?
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 632 views
We have had a number of complaints that our forum is not available, it is an AWS hosted forum. I can access the site without any issues from South Africa and have also tested with a VPN and in most cases can connect. One of our team also cannot access this forum and gets an error message. Any help with this will be appreciated.
Last reply by Jim M, -
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- 4 replies
- 640 views
I'm getting messages from users saying the site is down for Firefox, and I'm using Safari and can't access my admin page at all. I haven't yet updated to the latest version but I'm on the most recent version prior to that. Anyone else experiencing this? Seems to work on Safari if I got into the Private Browser mode. No idea why.
Last reply by Jim M, -
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- 6 replies
- 1.1k views
Last reply by Adriano Faria, -
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- 1 follower
- 5 replies
- 554 views
Hello Is there any way to apply an edit time restriction in blogs like its possible in the forums of the main board?
Last reply by Jim M, -
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- 2 followers
- 13 replies
- 1.2k views
So, when I follow instructions to set this up: I end up with a blank box in the checkout instead of any pay option. I am using Stripe for cards and that works fine. Is it something simple? Do you need a fresh API and fresh webhook for every Stripe payment option you use. such as Card, Browser Features..., and Alipay?
Last reply by Marc, -
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- 2 followers
- 11 replies
- 854 views
I haven't noticed this before, is it expected that its logged as an error? Note: dd/mm/yy date format, the recent error occurred using v4.7.6.
Last reply by Charles, -
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