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Error when upgrading 4.6 to 4.7 // column count doesn't match value at row 1

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Hello Community, 

 I recently decided to upgrade to the latest and greatest version, however I am having a error when upgrading. 

Column count doesn't match value count at row 1

Error 1136

 I have already upgraded PHP to 8.1 and I even recopied the suite files to ensure that everything was copied over. 

Anything i can do to mitigate this so I can continue the upgrade? 


Thank you in advance!

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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 


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40 minutes ago, Fernando S. said:

My apologies @Jim M

Access information has been updated.

Also, I have disabled all third party stuff as well.

Thank you!

Unfortunately, those credentials are not working.

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6 minutes ago, Jim M said:

Thank you. I have moved this to a ticket so we can further investigate what is happening here. Please watch your email for further correspondence.

Oooh, interesting.

Thank you. I hope this doesn't take too much time.

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