Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 followers
- 7 replies
- 764 views
hello everyone I wanted to know if it is possible to restore the css because I find parts of the code repeated several times
Last reply by Marc, -
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How do I prevent guests from downloading attachments in forum posts and pages article comments?
Last reply by Marc, -
- 1 follower
- 3 replies
- 474 views
Another issue I have had for a while. It is still persistent after upgrading tonight. When going into a topic which have several tabs on the top (like for example system/settings/posting), I can only see the content of the first tab. When clicking on any of the other tabs, the rotating "wheel" is showing and the system freezes. The only way to get out is to change to another topic in the left menu. This happens in every topic with multiple tabs and when a tab is chosen. Any ideas what to do to rectify this?
Last reply by Randy Calvert, -
- 3 replies
- 415 views
Hi, I'm just started the automatic upgrade of my forum. It now hangs in the step 4: Download and Extract, and I can't get further. How do I proceed?
Last reply by ssolstad, -
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- 1 follower
- 4 replies
- 466 views
I have been running Google ads for a long time. However recently Google are now insisting upon the cookie notice to be shown and working correctly. I have been trying to do this. However it seems that the software is dropping the cookie (_gads) even before users provide their consent. Anyone have a solution? Or suggestion?
Last reply by .Ian, -
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- 2 followers
- 8 replies
- 983 views
Hi. When creating an oAuth for both GraphQL and REST API scopes, you get the Scopes (REST) tab, but what are you supposed to enter where it says Key? Can you put any name, or is it to specify a member id, or perhaps if you have already created a REST API Key, do you need to use the same one or must it be completely different? If you don't enter a Key in this field, the form resets to blank when you select any scopes and hit save, so I imagine that this Key field is required. Thank you!
Last reply by The Old Man, -
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- 2 followers
- 5 replies
- 617 views
create a post with an external link edit post,open source code ,add to url rel="external nofollow" save and inspect link or save,edit again and check source code
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 848 views
We are currently having issues with a 500 Error when clicking into topics. The forum index works just fine but the error occurs when clicking on the actual topic. I checked the error logs on the server and the admin cp. Server isn't showing anything other than blocked IPs. This is the admincp error message that displayed before it went down last night Template store key: template_12_2fb293ac9742a1ebdf0f083ddddd13eb_content missing (newsletters, global, content) I have also been in contact with our server and blocked a few IPs that were making too many hits. Last night the site was completely down then they downgraded our PHP and the site partially came back up.
Last reply by londonmitch, -
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- 2 followers
- 13 replies
- 1.1k views
What is "Fetching info" that shows on photos in pages app articles when the mouse hovers over a photo?
Last reply by beats23, -
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- 1 follower
- 6 replies
- 1k views
Hi Developer Team, On our production forum user login, we have an Auth0 post login flow to get user details from Forum through the GET core/members. This is the code for the Populate forum user data on login: * Handler that will be called during the execution of a PostLogin flow. * * @param {Event} event - Details about the user and the context in which they are logging in. * @param {PostLoginAPI} api - Interface whose methods can be used to change the behavior of the login. */ const axios = require("axios"); exports.onExecutePostLogin = async (event, api) => { const namespace = '<CG API URL>'; …
Last reply by NevC, -
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- 2 replies
- 841 views
I get errors like this from time to time. Is this some error in the system?
Last reply by SeNioR-, -
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- 1 follower
- 11 replies
- 1.1k views
Hi all I have two IPB forums, old one is v4.4, new one is v4.6 I want to add (migrate) old forum's content to new forum. New forum's content has to remain. Does ACP/converter tool can do it? Or, Is it possible via manual way : Which tables should I insert into second forum's DB? I think there's a need to reassign new topic/post IDs to avoid conflict. Does it damage old forum's consistency? Any help will be appreciated. Thanks.
Last reply by Marc, -
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- 6 replies
- 521 views
In \applications\convert\Application.php there is no check to redirect old vBulletin links. It only checks for Expression, Vanilla, Xenforo, and SMF: public function convertLegacyParameters() { $_qs = ''; if ( isset( $_SERVER['QUERY_STRING'] ) ) { $_qs = $_SERVER['QUERY_STRING']; } elseif ( isset( $_SERVER['PATH_INFO'] ) ) { $_qs = $_SERVER['PATH_INFO']; } elseif ( isset( $_SERVER['REQUEST_URI'] ) ) { $_qs = $_SERVER['REQUEST_URI']; } /* Expression Engine */ preg_match ( '#(viewforum|viewthread|viewreply|member)\/([0-9]+)#i', $_qs, $matches ); if( isset( $matches[1] ) AND $matches[1] ) { static::checkRedirects(); } /* Van…
Last reply by Ryan Ashbrook, -
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- 2 followers
- 21 replies
- 1.2k views
I ran into a problem with my hosting company when I did my last newsletter to approx. 3000 registered users. They blocked my email and gave me those instructions under these conditions they would allow bulk emails : ------------- Bulk email is not allowed on our shared hosting. The exception to this is if you are using a program that does staggered shipping. The following guidelines apply on shared hosting. 250 emails per hour and 40 emails per minute. --------------- Is there a way I can setup my system to those limitations ? Thanks for your help in forward.
Last reply by Jim M, -
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The link remained behind; however, the image no longer displays. The image was a book cover for the Smith Falls Police Service. Here is a link to the image that is missing: http://cpica.invisionconnect.com/uploads/gallery/category_35/gallery_1_35_12233.jpg The actual record url is: https://cpica.ca/topic/123-ca-on-smiths-falls-police-history/#comment-163 The issue was brought to my attention as the other url on the record is broken and needed to be updated. (I have left it as is for the moment) Can you have a look to see if the image could be restored? Thanks for any insight you have.
Last reply by Nathan Explosion, -
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- 1 follower
- 1 reply
- 292 views
Problem fixed, I think thank you
Last reply by Marc, -
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- 3 followers
- 9 replies
- 907 views
I set up a new forum (self-hosted) for a client at the start of 2023. Using the Bulk Followers plugin, they are adding people as followers of certain forums so they get notifications to new posts, rather than relying on them to do it (this is a members only forum so they aren't intentionally spamming people.) On several occasions they have had several people "drop" from following a forum. Today was an example - there should have been 47 people following a forum, but when they checked before a post (which they are doing because they don't trust things at this point), there were 17. So they added those people back as followers so they would be notified of an importa…
Last reply by Todd R, -
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- 5 replies
- 592 views
In the alternative contact account there is an option to upload a file, but it throws the following error: And on the account where the license is purchased, there is no option to upload a file at all.. I would like to add that I can also only post on the forum from the alternative contact account, from the account connected to the client area I cannot..
Last reply by Grafidea, -
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- 2 followers
- 5 replies
- 625 views
Hi, I can’t seem to find the settings to change a category cover image in Gallery 4.7.8. Where did they go? In some categories wether using the default theme or my own, I see an option to remove the current cover image: … but in others it’s completely blank: Thanks 😊
Last reply by Marc, -
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- 2 followers
- 2 replies
- 642 views
4.7.9 Beta-1 stripe payment refund from ACP no longer works for me. I can receive both PayPal and stripe payments. I can refund Paypal payments. However, when I submit a stripe refund using the ACP, it shows as payment refunded in the ACP. When I log in to my Stripe account it states the payment was not refunded. Can you check on your end to see if refund to stripe account is working? "This beta contains changes to the PayPal and Stripe integrations, please proceed with caution if payments are core to your community."
Last reply by beats23, -
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- 1 follower
- 11 replies
- 927 views
A user has pointed this out and I have confirmed I can repeat it. Entering something in the search box then pressing enter results in "This page isn't working" and "HTTP ERROR 500" There are two entries in the error log but they refer to repeated searches in a short time e.g. please wait 18 more seconds... PHP8, IB Version 4.7.8
Last reply by indomitable_merged, -
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- 3 followers
- 20 replies
- 1.1k views
This started a day ago. When starting a new topic on the forum it displays this instead of the normal display. Any ideas what could be causing this?
Last reply by Marc, -
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- 1 follower
- 7 replies
- 671 views
I am migrating hosts, and in the process trying to complete an upgrade on the new environment before switching over where my domain is pointing. I had to manually upload files to the server via FTP. During the system/file check part of the upgrade, I receive the following and am not sure how to proceed. "If you are sure the files have been uploaded correctly, make sure the permissions are set correctly on them." All files exist on the server and were set as CHMOD 644.
Last reply by Marc, -
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- 1 follower
- 9 replies
- 977 views
When trying to upload photos I'm getting error messages that I've reached the limit even though I'm way off. Gives this error. Tried lots of different photo combinations with the same result, seems it thinks the limit is much lower than its set as.
Last reply by marklcfc, -
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- 2 followers
- 4 replies
- 380 views
Hello, I'm not sure when this started to happen but I have many forums and subforums where I added an image. All these forums had the forum name overlapped in the image, added by default by IPS. I'm running the last version, and now I can't see ANY of these forum titles 😞 😞 I've not touched anything in AGES. This must have happened in one of the recent updates. How can I fix this issue? What controls the font size/colour for the forum names? They For example, for the second image... See what ACP shows. I've not touched anything in ages. I need the forum names back, but no idea how to fix it or why this is happening happened 😞
Last reply by Marc, -