Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Marc,
22,948 topics in this forum
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- 1 follower
- 2 replies
- 468 views
Just updated to latest version and people can't reply, admin search not popup results and don't work search, other things broke down for communicating... We are paying for license 10+ years and can't get even direct help when such things happen..
Last reply by Pescao6, -
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- 9 followers
- 130 replies
- 10.1k views
Hi all, We have a problem on our phorum - some of the pictures taken with an iPhone and uploaded directly, are disoriented. now I read the thread attached. Is there a proper intuitive solution to this problem where I don't need to educate members? Thanks.
Last reply by teraßyte, -
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- 3 replies
- 372 views
Someone on my site brought this to my attention, if I've posted in a topic the icon next to the title has shown as a star but since upgrading on topic list, it shows as a circle, even though it shows as a star on new content. Screen Recording 2024-08-15 at 17.32.16.mov
Last reply by Matt, -
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- 1 follower
- 1 reply
- 304 views
lots like this plus many others🤔
Last reply by Marc, -
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- 2 followers
- 8 replies
- 428 views
1C287/2 Вы используете PHP версии 7.4.33. Вы должны использовать версию 8.0.0 или выше. Вы должны связаться с вашим хостинг-провайдером или системным администратором для обновления. Website on php 8 not working. And many bags in forum , kindly ask support to update. As attached file. log1 (2).txt
Last reply by Pescao6, -
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- 1 follower
- 1 reply
- 239 views
Hello, when i try to change and save this value, after returning back to this settings it keeps unchanged 😐
Last reply by Marc, -
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- 2 followers
- 12 replies
- 882 views
I'm getting the following error when trying to upgrade to the latest build. Any suggestions as to what I need to tweak to overcome this? Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126. This includes storage overhead, check the manual. You have to change some columns to TEXT or BLOBs /home/saw7z54jegas/public_html/applications//setup/upg_/queries.json - query #5
Last reply by Marc, -
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- 2 followers
- 1 reply
- 281 views
Our forums were getting this error a few minutes ago and we had problems on Sunday during the NFL games. This happened a lot last year on game day. Is there anything we can do on our end to make things more reliable? Our users are getting frustrated.
Last reply by Marc, -
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- 7 followers
- 13 replies
- 1.3k views
Why is this site saying my install has a vulnerability?
Last reply by Randy Calvert, -
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- 1 follower
- 2 replies
- 607 views
Hi, We have had to disallow Hotmail addresses for the timebeing as it seems they keep blocking entire subnets for our hosting provider. (Digital Ocean) I want to change the messaging end users see in relation to this when they try to join as to be more helpful but it appears there's no language translation options for "Please specify an alternative email address" - Any ideas? Ideally I don't want to modify the theme templates as it could easily be forgotten about during future upgrades etc. Thank you
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 484 views
Using pagination on the leaderboard 'Past Leaders' tab doesn't work. You can reproduce on this community: https://invisioncommunity.com/pastleaders/ Try going to next page, or pick a page.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 267 views
No matter what I do to try to fix it, the "accept" and "reject" buttons are redirecting the user to the home page. Super annoying, how do I fix it? I am updated to the latest version of invisioncommunity so that's not the solution.
Last reply by GoodBoyGilb, -
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- 2 followers
- 9 replies
- 1k views
Hello, I've setup a custom mail domain on Protonmail, with a smtp token, I tried it on https://dnschecker.org/smtp-test-tool.php and it work good, but on my inivision community i have this message : 535 5.7.8 Error: authentication failed: Invalid authentication mechanism What did I missed ?
Last reply by Marc, -
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- 2 followers
- 5 replies
- 697 views
Since the most recent update, I've noticed that a user who is confronted with the cookie consent form will have their browser redirect to the community's set home page (in my site's case, the forum index) after clicking the 'Accept' or 'Reject' button, regardless of what page they encountered the consent form at. For example, a user who may click a link to a Pages record (from say, a tweet we posted) will see the cookie consent form at the bottom of the Pages record they are viewing. They may instinctively click 'Accept' or 'Reject' to get rid of the consent bar before reading any of the text. The browser then takes them to the forum index instead of keeping them on …
Last reply by Marc, -
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- 3 replies
- 263 views
Hi there, I need to change the time limit to edit posts, where can I do it? In System > Setting > Posting > Edit log in can't change the time limit to edit. (Invision Community v4.7.16) Thanks!
Last reply by Gary, -
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- 1 follower
- 3 replies
- 274 views
Hi everyone, the upgrade fails to start I did a hosting move and took the opportunity to upgrade my license and be able to upgrade my version 4.7.4 to the current 4.7.18. In question, the forum continues online in its version 4.7.4 but after copying all the files via ftp, or making a clean copy of the entire version 4.7.18, it accepts to start the upgrade, but when it shows the start bar, it can be 12 hours, without doing anything or advancing to the end. I have only noticed that it creates the upgrade_temp table in the database, but it does nothing, even when entering the admin panel, it remains in version 4.7.4 Additionally, I have changed the file p…
Last reply by Marc, -
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- 2 followers
- 34 replies
- 1k views
I'm trying to create a registration process where to-be members actually see our guidelines before agreeing to them and then, once they've finished the registration process they can only post in our New Members Start Here folder. But I've not figured out how to accomplish that. On the guidelines, the process gives them a box they can tick to say they agree, but they don't have to see the guidelines unless they click the Terms Of Use link, as shown below. Is there a way to have the guidelines pop up each time? Second, the Login & Registration page, below, says new members will be put in the Members group. Is there a way to put them in the New Members group…
Last reply by Gary Lewis, -
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- 3 followers
- 5 replies
- 333 views
Hello -- For the last hour, no new account created (about 20) has confirmed their email with with the registration validation email. I think this is because they did not receive it since I created a new test account and didn't get it (it's not in my spam). Can you please look into this for me? Thanks! Eric
Last reply by Dll, -
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- 1 follower
- 1 reply
- 273 views
I have been looking at all the different settings in the Control Panel and I can't figure out how to remove the option for some membership groups to add files for download to the Download section. If I can't turn it off for some membership groups, how do I turn off the whole download section of the forum? New and a little overwhelmed by all the settings!
Last reply by teraßyte, -
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- 2 replies
- 220 views
Hi guys, having errors show on my site. Even invision community seems to be a little broken as I post this. Tried different browser and clearing cache to no avail. Thanks in advance!
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 211 views
Hi, When you go there and click on page 2 or any page or use the arrow next key, nothing will happens, you have to refresh the browser to see it. It even on IPS site here, same issue.
Last reply by Marc, -
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- 2 followers
- 31 replies
- 1.6k views
Creating a separate thread in case it's unrelated to this: Someone requested that their account be deleted, and so an admin set that going. As this was being processed in the background, it seems to have got stuck (~23% of 9k posts). This has caused the queue task to be locked every time it tries to run, once a minute. A LOT of other tasks are getting backed up because of this (mostly notifications, so far) and it's getting worse over time. Here is the System Log error when I try to set the background tasks running manually: Error: Call to a member function container() on null (0) #0 /usr/share/nginx/html/applications/forums/sources/Topic/Post.php(374): IPS\…
Last reply by Marc, -
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- 1 follower
- 4 replies
- 301 views
Hello. After update to 4.7.18 some users (not all) have problems validating account: In Logs I have this error: Array ( [error] => invalid_grant [error_description] => Missing code verifier. ) #0 /usr/www/users/site/system/Login/Handler/OAuth2/OAuth2.php(608): IPS\_Log::log() #1 /usr/www/users/site/system/Login/Handler/OAuth2/OAuth2.php(390): IPS\Login\Handler\_OAuth2->_exchangeAuthorizationCodeForAccessToken() #2 /usr/www/users/site/system/Login/Handler/OAuth2/OAuth2.php(170): IPS\Login\Handler\_OAuth2->_handleAuthorizationResponse() #3 /usr/www/users/site/system/Login/Login.php(326): IPS\Login\Handler\_OAuth2->authenticateButto…
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 317 views
This morning I look at my site in my usual Chrome browser, and it looks like this: I visit invisioncommunity.com and it looks like this: The two sites look fine in Safari on my Mac, or even in Chrome on another Mac. After I go to my ACP and clear system cache, not only my site but also invisioncommunity.com display correctly. I wonder what could be triggering this issue?
Last reply by David N., -
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- 2 followers
- 4 replies
- 383 views
I am running a small campaign on my community and am asking my users to post images to gallery whilst using a specific tag (so I can find them when searching). It appears that non-admins do not have the ability to use tags on Gallery, even if user groups have been granted access via AdminCP > Members > Groups > [Group] > Content > "Can use tags". There appears to be no other option in AdminCP (or anywhere else in the suite) to allow regular members/usergroups to add tags to content posted in the Gallery app. I have tried logging in as regular users to see if they didn't miss anything, but the tagging feature simply isn't available to them. Pl…
Last reply by Marc, -
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