Woke up this morning to find I can't log into either our forum , or ACP.

Error 403 for the forum - It appears you don't have permission to access this page. 403 Error. Forbidden.

Error 404 for ACP - Sorry, this page doesn't exist.Please check the URL or go back a page.

As I can't log into ACP, I cant do anything to rectify the issue.

Thanks

harry

2 hours ago, harry m said:

Woke up this morning to find I can't log into either our forum , or ACP.

Error 403 for the forum - It appears you don't have permission to access this page. 403 Error. Forbidden.

Error 404 for ACP - Sorry, this page doesn't exist.Please check the URL or go back a page.

As I can't log into ACP, I cant do anything to rectify the issue.

Thanks

harry

Were there any changes done to either the forum or server prior to those issues happening? Can you check the server error log and post here the most recent messages logged in there?

31 minutes ago, Miss_B said:

Were there any changes done to either the forum or server prior to those issues happening? Can you check the server error log and post here the most recent messages logged in there?

Hi,

No changes that I'm aware of.

Its a cloud account, and I can't access ACP to see the error logs.

Ive found a similar report

Given the last comment by Marc, i think it may be related to my issue.

There also seems to be an intermittent problem, as I've been able to log in via my phone twice since I first reported in here.

It did go back to 'Error 403 for the forum' after I'd logged out though. Still no joy on a PC for the forum or ACP.

8 minutes ago, harry m said:

There also seems to be an intermittent problem, as I've been able to log in via my phone twice since I first reported in here.

Looks like cookies. Try to login from PC using incognito mode.

17 minutes ago, harry m said:

Its a cloud account, and I can't access ACP to see the error logs.

In thiat case I think it would be better if you started a support ticket about this at your Client Area.

1 hour ago, Chuck Martin said:

Looks like cookies. Try to login from PC using incognito mode.

That worked.

Ironically, my browsers set to clear cookies, history etc etc when closed.

I had the problems when I first switched on the pc this morning though, so bit of a mystery there.

1 hour ago, Miss_B said:

In thiat case I think it would be better if you started a support ticket about this at your Client Area.

Now I can get into ACP, there's no errors in the log.

There's a few 'uncaught exceptions' errors from a few days ago with a bulk email I sent, but nothing after 6 Feb.

It looks like the issues have been solved then. Glad to see that.

12 minutes ago, Miss_B said:

It looks like the issues have been solved then. Glad to see that.

Still can't log into the forum or ACP from my normal browser though, only through 'incognito mode'

Ice made sure I'm on the latest version of browser, cleared cache/data/cookies/history

closed browser and restarted it.

1 minute ago, harry m said:

Still can't log into the forum or ACP from my normal browser though, only through 'incognito mode'

Ice made sure I'm on the latest version of browser, cleared cache/data/cookies/history

closed browser and restarted it.

Have you started a ticket at your Client Area so the Ips staff can look into this for you?

This is due to a DNS misconfiguration on your end. I have transferred this to a ticket and sent you the changes you need to make. Please check your email 😊