Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 4 followers
- 4 replies
- 840 views
When on the product page, the product shows as Free, but when browsing the category, it shows the price. I tried disabling all plugins, and the issue remains. Photos:
Last reply by Stuart Silvester, -
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- 2 followers
- 1 reply
- 647 views
I've recently migrated my forum to using Invision Community (self hosted) One issue I've noticed post-migration from checking the nginx web server logs is that there are suspiciously large numbers of different people hitting the /offline page. Here is an example log line from nginx (I've removed the IPs and domain) [11/Apr/2023:08:09:22 +0000] "GET /offline/ HTTP/1.0" 200 4568 "https://www.{website domain}/index.php?app=core&module=system&controller=serviceworker&v={id}&type=front&loggedIn=true" "Mozilla/5.0 (iPhone; CPU iPhone OS 16_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/112.0.5615.46 Mobile/15E148 Safari/604.1" …
Last reply by Stuart Silvester, -
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- 2 followers
- 4 replies
- 530 views
Hello, I have a problem with nofollow links in my blog. I specified a couple of websites in my ACP that should be 'dofollow' links and in the forums it works without problems - but in the blog it still adds the rel='nofollow' attribute. Here are two examples: https://www.austriansoccerboard.at/blogs/entry/1-kreuzbandrisse-im-fußball-ursachen-symptome-behandlung-und-prävention/ abseits.at link at the bottom https://www.austriansoccerboard.at/blogs/entry/5-ko-system-statt-meistergruppe-so-könnte-wieder-spannung-in-den-titelkampf-kommen/ NetBet link I already rebuilt all the content, but it still adds the nofollow attribute... Wha…
Last reply by Marc, -
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- 1 follower
- 14 replies
- 900 views
During a check I found some keys without the translation example for a different language. This Translates the title of the content into the creation of the survey This Translates the title in the notification settings in administration. Those by pressing the bell to understand. This I can't find the exact point, but it is a function of the theme to remove the logo
Last reply by Marc, -
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- 2 followers
- 5 replies
- 802 views
EDIT: Self hosted, please move to that subforum if appropriate. Running version 4.7.9 Cleared caches, rebuilt search index after upgrade. Still experiencing problems where some topics are not appearing in Activity Stream when replied to. Similar to issue reported in previous release, however these are not hidden topics. A fix was identified for hidden topics and applied, however I'm still seeing the problem with visible topics: Feel free to PM or email and I can send an example of where this is occurring.
Last reply by Marc, -
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- 7 replies
- 657 views
After following the guide by inputting the URL and API key I am greeted with this. I have tried to see if maybe the IP is banned from the server, however nothing. I am not sure what else to try. This is what I am greeted with when inputting the details found under "Zapier" in the IPS ACP area.
Last reply by Daniel F, -
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- 1 follower
- 1 reply
- 584 views
Hello all, the 'load more' activity button is not working, when clicking the page loads at the top but no more content is loaded, anyone?
Last reply by Jim M, -
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- 2 replies
- 364 views
Hello, We have recently purchased the pages component for our community. But the page menu item inside ACP doesn't exist. I tried clearing the cache, and cookies but it didn't help. I am mentioning that I have the latest version 4.7.9. Thanks in advance
Last reply by David Ehmer, -
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- 13 replies
- 592 views
Hi. I've noticed since 4.7.6 or something like this, when creating/uploading a new theme that has a custom tab in it, it will throw this error. I have checked in .../.../.../system/Theme/Theme.php on line 1783 the code itself, and I saw it was from the custom tabs, that how I came to this conclusion. This error seems to be on multiple installations to which I have access. I had designers mode enabled to create some custom tabs ( fields ) for my template, after saving. On the front-end page, it showed me this, I tried on 3 installations, 1 of them is on 4.7.8 and the other 2 are on 4.7.9. I checked my custom php code over 10 times and there are no mistakes wit…
Last reply by Alexandru, -
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- 2 replies
- 409 views
When viewing as an admin in LIST view, files that are currently not approved or hidden are indicated as such. I blocked out the actual content but here is an Example: Here is how the same 3 files look in the new downloads GRID view. Notice there is no indication that the $2.50 clip is actually not approved and is indeed hidden. It should be highlighting the clip in light pink and having the icon indicator to show it's hidden. Mousing over the hidden icon is helpful as the tool tip shows the reason why it's hidden. But as you can see that is not here. If someone on 4.7.9 could confirm that the bug still exists that would be great. …
Last reply by SJ77, -
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- 1 follower
- 4 replies
- 611 views
I have a member who sent me the following message. Any idea where this might come from? Thanks all...
Last reply by Giray, -
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- 1 follower
- 1 reply
- 393 views
Hi, we have been using the Commerce for our site now for quit a while. We use the API Paypal and Stripe. Something has happened differently this time (never happened before) as a member was able to make a purchase through the storefront where he was able to make a partial payment. This setting was not done by us (partial payment) and after talking to Stripe about it they stated it was a problem on the side of Invision Community and that you could clarify . We have made no upgrade to the newest Version of Invision yet so still working with 4.7.8 When i checked the invoices as i normally do for payment in the ACP it only stated that the invoice …
Last reply by Jim M, -
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- 3 replies
- 586 views
This function last reported for us on the 3rd April - is there an issue with it or did we break something? Not a major issue, just handy for noticing patterns at a glance. Page Views function seems to be functioning normally 👍
Last reply by Jim M, -
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- 1 reply
- 639 views
I am setting up several group blogs, and I want to remove categories as the group blogs themselves are going to be the categories. The categories are redundant. If not that, can I at least have a list of categories users have to choose from like the closed tag system?
Last reply by Jim M, -
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- 3 replies
- 703 views
I just signed back up and am trying to do my conversion and move my forum to my root and it's wanting to charge me a $15 fee to change my URL? I just paid a $40 renewal fee and now I have to pay to change my URL?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 744 views
Hello, I have the site offline because during the upgrade to version 4.7.9 the procedure stopped indicating error 500. Can you help me to resume the upgrade Thanks for the help www.varesefansbaket.it
Last reply by Stuart Silvester, -
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- 2 followers
- 7 replies
- 875 views
Hi all, sorry if this question has already been asked, I didn't find it in the help. After the latest Invision update, I see that the Exif tags of the photos uploaded to the albums are removed while they were displayed correctly before. Does it happen to anyone else? For me it is a problem. Thanks to whoever can answer me. once : now :
Last reply by Mauro Maratta, -
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- 1 follower
- 5 replies
- 449 views
Hello, As per title, I stopped using tags, any way to clear them out from existing topics?
Last reply by PatrickRQ, -
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- 3 followers
- 18 replies
- 1.6k views
The problem with the gallery v. 4.7.4: Started to create a gallery ... Created a category, created an album and uploaded 30+ pics to it... I open the album/picture, a window with the photo opened (preview window) and when I click on the next one, it slows down (it reloads/refreshes the preview window)... What I saw: under the view window - the album page has changed to the photo that is in the view window and when I click in the view window, that photo on the page also changes. *Updates the view window and photo on the page... double update in one moment ((( (why has the album page changed to the photo page?) When I opened the album and clicked on the phot…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 677 views
Hi, I have following settings: System Use Tags: Yes (have to) Use Prefixes: Yes (want to) Group (members) Can Use tags: No Can Use Prefixes: No Group (Moderator) Can Use tags: Yes Can Use Prefixes: Yes However, I want to have prefixes visible only when set but the prefix is being visible as prefix and as tag on same topic in topics list. This is how it looks here, in invisioncommunity
Last reply by Marc, -
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- 3 followers
- 1 reply
- 639 views
Hello, does IPB support Mail-Retry? The gmail-SMTP always responds with retry later - i guess it's a graylisting-feature. If the IPB doesn't retry, the emails will not be sent.
Last reply by Makoto, -
- 2 replies
- 765 views
Hello, since the last update, I can not find the button "Immediately" here: So if I set a future date and then I change my mind and I want to publish Immediately I can not do it, I can just shorten the publish date in a less future date. Why is that? That was really useful! Thank you
Last reply by Randy Calvert, -
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- 5 followers
- 37 replies
- 2.6k views
We upgraded yesterday afternoon to 4.7.8 from the previous version, and since then a lot of our members with older iOS versions, particularly older iPads are unable to post or see pics. Is there a definitive guide to the cut-off version for iOS, iPadOS and maybe even other OSes? Most of the folks with older devices tend to be a bit less technically minded, or unable or unwilling to pay out for newer devices, so it's a tricky issue for us forum owners, and it requires a bit of tact due to the costs involved for the members to continue to use the forum. Mike.
Last reply by Ryan Ashbrook, -
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- 6 replies
- 1k views
Hello. I'm getting this error when I try to log into the Admin. This is a new issue, and I haven't had any trouble before today. I haven't installed anything new. I can log in, but after a few moments, it kicks me out. I've tried it on 2 different computers on two different networks. I've tried switching the Trust IP addresses in the ACP, but when I log in to check again, it switches back to the default.
Last reply by Randy Calvert, -
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- 2 replies
- 470 views
Hi, I'm testing an addon and need to review differences between what a logged in members see and what guests see. Edited content and comments are delayed for guests. The delay is many minutes - maybe 10 or more (I've not timed it). This is slowing up testing and was rather confusing at first. Or, is this not how it should be and there is some kind of problem? Thanks.
Last reply by Como,
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