Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,021 topics in this forum
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- 3 replies
- 283 views
I tried everything but no way, I just leave. Look: I just cant update! I have created other admin accounts, tried to put admin only in admin group and also tried to put as Admin Member. No one is working!
Last reply by Phantro, -
- 0 replies
- 206 views
is there any way to change the home name to a different name?
Last reply by W.W.W, -
- 1 reply
- 238 views
I'm trying to change the background of a certain box based on the user's group color. How does one get group color of a user, say, on postContainer?
Last reply by steve00, -
- 1 follower
- 5 replies
- 427 views
Hey! I have found that it's not propiate to allow members to post HTML in thiur posts due to possible infecions of the board. But it is then possible to create custom HTML templates that are allowed and that users can only use these? For example say that I have a "Buy Now" HTML button that I'd like members to be able to post in their topics. What I mean is that members can only post certain allowed HTML codes (made by me) and no others? If you get what I mean?
Last reply by Strakks, -
- 2 replies
- 269 views
I have disabled Facebook under Login Handlers but the login still appears as an option. How do I remove that? Thanks!
Last reply by Michael R, -
Logs
by HomerSimpson- 0 replies
- 288 views
so is there a reason why my own board is calling its api ? and its logged in my logs: The log entry was triggered by a guest
Last reply by HomerSimpson, -
- 0 replies
- 254 views
so are there any hidden settings ? like cron jobs or search engine logs or other useful stuff
Last reply by HomerSimpson, -
- 4 replies
- 365 views
So can I dismiss the big announcement about it spanning the top of my forum until I'm ready to deal with it? I don't see an option to close it.
Last reply by Daddy, -
- 0 replies
- 271 views
After the latest update, commerce has become very hostile on my server. The logs are now 5,000 pages long and I cannot edit or update any file downloads. This is also preventing members from uploading to ip.downloads as well. Error logs OutOfRangeException: (0) #0 /home/accname/public_html/system/Node/Model.php(927): IPS\Patterns\_ActiveRecord::load(4) #1 /home/accname/public_html/system/Node/Model.php(953): IPS\Node\_Model->parent() #2 /home/accname/public_html/system/Theme/Theme.php(734) : eval()'d code(4254): IPS\Node\_Model->parents() #3 [internal function]: IPS\Theme\class_core_global_forms->nodeCascade(Array, false, 'view', true, NULL, Array, NULL…
Last reply by Daddy, -
- 1 follower
- 3 replies
- 287 views
I just downloaded the suite to update to 4.1.15 but pages isn't updating and I'm getting a message: Pages 4.1.14.3Locked This application is out of date and cannot be enabled until it is upgraded. Please visit your client center to download the full IPS4 suite. Any ideas? Is it just a version number they forgot to update?
Last reply by AlexWebsites, -
- 15 replies
- 651 views
This is probably posted in the wrong section, so I'd like to apologise for that. I am following a guide here to download the IPS Community Suite, but there is no layout like the one in the guide. Any help is appreciated and sorry for the nooby question.
Last reply by AndyF, -
- 1 follower
- 6 replies
- 540 views
How can I be sure that my moderators DO NOT have access to the Admin CP? I know there used to be a selector for that, to allow or disallow them the access. I can't seem to find it anywhere. Or is it built into the group itself? Can only those in the Administrator group access the Admin CP?
Last reply by armypolice_UK, -
- 1 reply
- 234 views
Hello! I have a small question Regarding the ips security adviser in the admin cp I have changed the admin folder location and set a second password. The question: Is the auto upgrader recognizes this and works the auto upgrader as normal?
Last reply by SaltyBart, -
- 1 follower
- 3 replies
- 260 views
They seem to work on this site okay, but on my installation I just get a link. It's a default installation and all other oEmbed providers seem to work okay, just not Vine. (Vines embedded in twitter links work okay for example, just not vines directly from vine.co) Is there anything in the ACP I can check? I'm on the latest version 4.1.15.
Last reply by markymids, -
- 1 follower
- 2 replies
- 315 views
What is the difference between description and og:description in the meta tags section of the SEO base in APC?
Last reply by stig olsen, -
- 0 replies
- 213 views
is it possible to make it that you need to reply to a thread to view links?
Last reply by W.W.W, -
- 3 replies
- 347 views
is there some kind of doc or anything? how would i go about [ spoiler ] and [ img ] ?
Last reply by HomerSimpson, -
- 1 reply
- 298 views
I am making an entire backup of my website manually via FTP (web panel backups arent working) some files could not be downloaded, i guess the names are too long, are these files important ?
Last reply by Daniel F, -
- 2 followers
- 4 replies
- 298 views
Quick question: does the topic view counter count every single topic view or does it count only one view per unique user? Another question: the counter is not updated immediately, I guess it is a background task that updates it? Thanks, Gabriel.
Last reply by Gabriel Torres, -
- 2 replies
- 286 views
The code editor always seems to default to HTML. This is annoying for programming boards who don't use any HTML. I've found that the theme is responsible for this, and the html template at core/global/editor/code presents the main editor. If you hit variables, you'll see this: However, changing the string from 'html' to anything else doesn't seem to work. It always defaults to HTML no matter what. Would appreciate some guidance on how to change the default language.
Last reply by darkdreamingdan, -
- 0 replies
- 226 views
Hi guys I want to add like two columns of widgets (blocks) at the top of the forum index. One may be sized at 70% wide and other being 30%. I tried adding more widgetContainer templates within dividers, but it doesn't save probably because adding a template isn't going to do it. How could I be able to do this in IPS4?
Last reply by Heitchel, -
- 7 replies
- 280 views
I can't seem to find my network status page for hosting plans.. I noticed the network status page here is also not found.. https://www.invisionpower.com/clientarea/index.php?app=nexus&module=clients§ion=status
Last reply by Daddy, -
- 1 follower
- 2 replies
- 302 views
Where controls the height for tweets and Instagram embedded content? I keep getting random heights in the code, one tweet will have a height of 128px which cuts off 3/4 of the tweet. Another can come in at 350px and others 780px with loads of white space underneath. Instagram is the same. I'm having to edit posts all over removing the height from source which is getting pretty frustrating
Last reply by DangerDick, -
- 0 replies
- 284 views
Hi How can i allow a certain group moderate their own topic in certain forums?
Last reply by Lioncomputer, -
- 1 follower
- 8 replies
- 323 views
I don't understand ... this forum cost more than every other forum.. xenforo has media embedding bb code on the forum... why can't I put youtube .. Facebook videos ect in forums?
Last reply by markymids,
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