Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
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- 6 replies
- 1.3k views
is it possible to have such widget instead of just names or like this
Last reply by Adriano Faria, -
- 1 follower
- 4 replies
- 755 views
Hey all, So I disabled member titles in AdminCP, or at least so far as I can see, however I notice that those who created a member title prior to it being disabled, their title still shows. Is there a way to have the system remove them ? For example see below image Any ideas guys ? Many thanks, P
Last reply by Nathan Explosion, -
- 1 reply
- 319 views
Hey, so in my menu manager I want to add a "menu" button that would actually serve a purpose of a direct download for a file. But there doesn't seem to be a way to do this? or is there? Closest there is that I saw is adding an external link menu that would redirect to a downlink link like mega or something like that. But my file is only like 5mb large, so I'd very much prefer for it to be a direct download from the forum itself. Guests also need to be able to download it without creating an account. Is there a way to do this? Thanks either way!
Last reply by Adriano Faria, -
- 0 replies
- 852 views
Hello there, I am currently experiencing an issue setting up the REST API on a test forum. The issue is that when I got to AdminCP > REST & OAuth and do what it asks me for I keep getting "The API endpoint is not giving the expected response. Check you followed the instructions correctly. The URL being tested is: https://www.testforum.example/api/core/hello" I have uploaded the .htaccess file it asked me to to the given directory(/api), I also have Friendly URLs enabled, I do not have index.php anywhere on the forum, however on the /api endpoint the index.php is needed inorder to access the urls. When I first visit www.testforum.example/api I get the erro…
Last reply by Jock3r, -
- 1 follower
- 2 replies
- 562 views
Hi dear Invision community ! I would like to know if you have a tip to change the preview message of a restricted area, posted for example in a Facebook group. See below. How can we see the real title of a restricted topic in a preview ? Thank you so much for your help.
Last reply by vbauss, -
- 0 replies
- 327 views
We are getting killed with Spammers signing up quickly via Google and going through one by one to delete them is very time consuming. Is there a faster way?
Last reply by pesci, -
- 2 followers
- 4 replies
- 819 views
Is it possible to add custom messages to the Registration process? I'd like to be able to add a message that new users see at the start of the registration process, as well as another custom message included with the e-mail they receive to notify them that the account has been activated? Are either of those an option? Thanks!
Last reply by bradybarrows, -
- 3 replies
- 662 views
Hi, last 2 days i am seeing a lot of these errors. I know that i can increase execution time, but that's just a symptom and problem must be somewhere else as i never had this problem before. Any ideas where can be problem?
Last reply by Jim M, -
- 1 follower
- 3 replies
- 1.1k views
Anybody have an explanation as to why this occurs and how to fix? You get when trying to install an application via ACP and I'm pretty sure it a privs issue. I'm getting it with member map but when searching I see it appearing in many different applications out of the marketplace. The exact error is 1C133/9 The application you uploaded cannot be installed because it is not a valid application, the archive is corrupt or the file and directory permissions in /applications do not allow it. System log shows Extraction from phar "/tmp/phpca3rIv.tar" failed: Cannot extract "Application.php" to "/usr/home/public_html/forum/applications/membermap/Application.php", setting file …
Last reply by Zennuie, -
- 0 replies
- 330 views
For context, we are setting up a series of sliders - first is a register/login prompt for users not logged in. Second is for logged in users only and we'd like it to say something along the lines of Welcome Back {username}. New to Invision so unsure if there are any tags for this? Thanks!
Last reply by DTL2012, -
- 0 replies
- 331 views
When our customers sign up, they fill out a form with information our moderators need to fulfill their orders, but that information only seems accessible via the admin>nexus>customers>[customer]>Customer Information tab. The custom fields that output with the /nexus/purchases/ GET do not include these fields, but there does not seem to be a way to GET something like /nexus/customer/ according to your documentation. How can I GET this information from the system? Thanks!
Last reply by rekkajay, -
- 0 replies
- 486 views
Here's the scenario I'm trying to automate for our forums. We regularly have courses that run overlapped but are separated into different client groups based on the course start dates. Each course start date needs a product and a group and I want to write an API Rest script that would take care of everything for us. An HTML form creates a DB record of a dated course that needs to be set up in the forums. A script triggered by cron 1xday iterates through tasks to be completed for each course recorded: It's the (endpoints: ??) that I'm stuck on. I don't see listings in the API documentation for products at all, or a way to POST /core/groups …
Last reply by rekkajay, -
- 1 follower
- 2 replies
- 725 views
Apologies for brevity, am short on time right now. With IC hosted community: 1) Are themes allowed to be used? 2) "Online user" limits seem vague - is this limited only to registered and logged in members, or does it include unregistered visitors and/or bots? 3) Is there a list of established communities to have a look at and get some inspiration for how to format certain areas of the site like a front page and content? The demo is open ended and examples are always good to look at. 4) Connected with (3), theres a "We want to feature your community" topic advertised in a banner across the forum, but I cant access it and this is the only forum I c…
Last reply by bradybarrows, -
- 1 follower
- 1 reply
- 1.1k views
Apparently (although Invision themselves have no record of this) emails went out over a year ago informing users that their older package would be 'grandfathered'. Today, with zero notice, our site is down. As someone who speaks at membership events and has recommended Invision many many times I am severely disappointed today. Apart from the obvious disloyalty, my questions remain unanswered. 1. Although you say you have no logs, and having searched through 2 years of emails, where is the official statement of this upcoming change? - surely you have that? 2. I would have expected to receive a notification of the post-grandfathered period/c…
Last reply by Lindy, -
- 0 replies
- 432 views
Hey guys I would like to know how to put a feed of the latest posts from my instagram in the community. Something like this image:
Last reply by Karina Harumi, -
- 4 replies
- 551 views
Hi, I have this issue where I create a two-hour event and as soon as the event starts the event is gone. If I create a 6 hour event the event remains (at least for a while) visible. The reason why this is annoying is when people a re a little bit late for the event, then they can't find the event anymore. I have looked in the Blocks and the scss sources. It seems that the time is set there and html code <time></time> is created. So I guess there is another part of the code using this to show/hide this block. Can I change that code (where is it) and if I change it will it be overwritten at the next update? Thanks for your help! Eric (working for …
Last reply by Ronnie Couwenberg, -
- 1 reply
- 462 views
Hi, What is the ideal size of the image for Referral Banners? I'm using 305px by 57px. At the back end it looks good but on the customer side it looks bad. Any idea how to fix this? Thanks.
Last reply by Umaar, -
- 1 follower
- 1 reply
- 469 views
Hi, I enable 'Force Subscription purchase when registering?' but user can still register via Social Login. I want to force registration via subscription & social login only. And I have some required field for registration. How do I achieve this? See my attached files. Thanks.
Last reply by Umaar, -
- 1 reply
- 600 views
Hello. Site : https://www.sigmamaleforum.com I have started to get core web vitals failures listed in my WM tools console. As you can see from the graph below, the number of affected URLs is steadily increasing. The only mods I have made on the site : added an icon, changed the font and colour of the theme, and removed the superfluos "Forums" labels right at the top of the site. Oh and changed the site title. I don't see how that would break the site. I note others in the community have experienced the same problem and were given advice. Core web vitals will be a ranking factor in the near future and are set to increase in importance, so I…
Last reply by Steve Jabba, -
- 1 follower
- 0 replies
- 504 views
I am making a new home page for my site and I want to have a section with "latest featured blog posts". SOUNDS simple, but I'm finding that I am in need of basically a hybrid of two existing features and I'm not sure how I can fix it so that I have what I need. If I use the "Blog Entries" block, I can filter to just Featured blog posts - perfect! But... I don't seem to have access to the header image that each blog post gets: What I WANT is this: I LITERALLY want the above, which is the default blog display if you go to the /blogs page. That would be PERFECT for display on my home page. But I can't seem to get that image. If I use th…
Last reply by Douglas Glover, -
- 2 followers
- 9 replies
- 942 views
Hello! There is a way to convert database records into forum topics?
Last reply by niKee, -
- 1 follower
- 5 replies
- 1.2k views
Hi Guys, I lock down my adminPC to specific IP addresses. Is there a list of IPS support IP addresses, from which IPS would access my site, that I can add to the allowed list or do I need to disable this rule when I open a support ticket?
Last reply by xtech, -
- 2 followers
- 1 reply
- 950 views
How to have such pop up on scroll up only in mobile devices?
Last reply by Stuart Silvester, -
- 1 reply
- 621 views
Currently GET /core/hello only returns community name, community URL & IpsVersion. Is there any endpoint I can hit to get more in-depth forum statistics like total number of posts, threads, members etc. I know there is the GET /forums/posts, /forums/topics that both have a response of totalResults, but you have to manually send a request with a list of your forum IDs which wouldn't be much use if forums get deleted/added. Would this also be a performance hit? Who knows. If anyone has any solutions, it would be great to know! Thanks.
Last reply by Cupach, -
- 1 follower
- 2 replies
- 810 views
Say, I have invited a lot of members, where can I see the list of them to prevent double invitations? Thanks.
Last reply by Ramsesx,
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