VOKMay 11, 2021 in Technical Problems
Apparently (although Invision themselves have no record of this) emails went out over a year ago informing users that their older package would be 'grandfathered'.
Today, with zero notice, our site is down.
As someone who speaks at membership events and has recommended Invision many many times I am severely disappointed today.
Apart from the obvious disloyalty, my questions remain unanswered.
1. Although you say you have no logs, and having searched through 2 years of emails, where is the official statement of this upcoming change? - surely you have that?
2. I would have expected to receive a notification of the post-grandfathered period/cut-off for when I am forced to upgrade - where is this notification and what is the official date - again surely you have this as an official statement somewhere?
3. What happens if my account remains as it is?
4. If my package and the one above it is no longer available then why does it show in a list of upgrade options?
Does anybody really find it acceptable that this can happen?
I apologize for your frustration. I have chased down your ticket and responded accordingly.
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