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Lindy

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Everything posted by Lindy

  1. Are you using incognito or private browsing?
  2. We're sorry for any inconvenience. We have been hit with a run of large-scale Distributed Denial of Service attacks against a few customers that seemingly attracted a lot of negative attention. We are constantly improving our mitigation systems, but there are rare occasions when there's a delay while the system mitigates while minimizing disruption to legitimate traffic. Thank you for your patience and ongoing business.
  3. Please let us know if the issues editing, etc. are resolved now.
  4. Sorry for any inconvenience. This will be addressed shortly.
  5. We do not currently do this for retail cloud plans, however, this is something we will look at. Thanks for your inquiry.
  6. We strive to ensure our cloud platform leverages the latest, most advanced, secure and performant technologies available. To achieve this, maintenance is of course regularly necessary. While the vast majority of updates and maintenance are performed seamlessly behind the scenes, there are occasions where a brief outage may occur. On September 20 @ 10:00PM (EDT), an upgrade to our EU infrastructure will be performed. The maintenance window will be one hour, however, we expect service interruption, if any, to only last a few moments. Please note that this does not impact all EU customers; only those who are served by our EU platform. Thank you for your patience and, as always, you may find up-to-date information on our Status Page.
  7. This will be rolled out very shortly!
  8. I understand where you're coming from; it was indeed a tough decision. There is also, however, the side of the Marketplace that we've kept largely to ourselves and that is the costs associated with operating it. Many assume this has been an additional revenue stream for IPS, but the reality is, it has never even broken even. To explain why and in the spirit of transparency, let's use the example of a basic $5 plugin purchase; with our 10% commission, minus transaction fees, etc. we net virtually nothing, but we assume all the risk. This means, if someone decides they're unhappy with a resource (even though we have an all sales final policy), or uses a fraudulent payment method and a chargeback is performed resulting in us losing that dispute, we pay a $15-20 fee--the author is not charged this fee and usually retains the proceeds from the original sale. It takes dozens and dozens of sales of that single resource to break even on that one transaction. Multiply that by countless chargebacks and incidents of fraud in addition to the immense development time required to review resources, the administrative time to handle customer vs developer disputes, support overhead, payout fees, etc. the Marketplace actually costs us a significant amount to provide and maintain. The costs have actually exponentially increased as the use of the Marketplace has decreased. Previously, there were more good sales to help lessen the blow of the bad sales, however, with a 75% decline in usage over recent years, the volume is simply no longer there, so the losses are subsequently no longer sustainable, even if we were to triple our commission rates, which would only hurt us and the resource authors. On a scale of full app stores such as Apple, Google, Steam, etc. you have enough volume to chase the bad with good and the numbers add up. We are, of course, not Apple. As has been said, the vast majority of our customers today appear to either prefer their installation to be "stock" or to have custom development performed by third party providers. The top three Marketplace resources are currently installed on only 2% of communities (that report statistics to us, to be clear). I know how easy we've made it for those who like lots of tweaks and resources and we hope you will continue to enjoy these resources, but unfortunately, we can no longer prop up and absorb the losses of a declining ecosystem. I fully meant what I said in the original announcement - we are excited to be able to redirecting the resources expended in supporting the Marketplace towards improving the platform on the whole and creating new opportunities for motivated third party developers to connect with interested customers for custom development, integrations, services and yes, premade resources. For those that are active in third party resource utilization, I'm very encouraged by and grateful to @Joel R for his interest and commitment to bringing our loyal third party contributor community together again in a way that provides them more freedom and opportunities.
  9. Yes, you'll be able to transfer after the closure as well.
  10. To be clear, you will still be able to visit independent websites to obtain premade resources if you wish. From our standpoint, the trend has simply moved more towards custom development or stock installations.
  11. Not at all; both apps are very popular outside of our own use.
  12. We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023. Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs. We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources. More details are to follow soon, but we would like to highlight a few key points: • Marketplace renewals will cease effective immediately • New purchases will end September 15, 2023 • The Marketplace will be removed in the October release and disabled on October 30, 2023 • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out! Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality. We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base. If you have any questions or concerns, please do not hesitate to reach out. Thank you for being a part of the Invision Community family. Update We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers. View full blog entry
  13. We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023. Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs. We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources. More details are to follow soon, but we would like to highlight a few key points: • Marketplace renewals will cease effective immediately • New purchases will end September 15, 2023 • The Marketplace will be removed in the October release and disabled on October 30, 2023 • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out! Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality. We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base. If you have any questions or concerns, please do not hesitate to reach out. Thank you for being a part of the Invision Community family. Update We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers.
  14. We cannot guarantee v4 will be supported quite as long as Classic. One of the core advantages of cloud is that we are able to leverage the latest technologies to deliver a better experience than what can be had via the average self-hosted environment. There will likely be a time that updates to the cloud infrastructure will necessitate upgrading from v4, but there is nothing on the immediate horizon and we expect we'll be able to continue v4 support on cloud for some time. Please reach out to sales@invisionpower.com to see if there's anything we can do for you. 🙂
  15. @usmf I'm sorry you're experiencing issues with email delivery. As has been mentioned, our team has confirmed email notifications are being sent. We understand you are having isolated issues with specific members. I've personally looked and it doesn't appear you have a DMARC record for your domain. This was mentioned elsewhere in this topic -- not having a DMARC record will most certainly lead to deliverability issues. I know you believe this is software related traced back to an update applied from October 22, but a quick cursory glance at your domain record indicates you updated DNS in October as well. I would guess you made changes and a DMARC was not configured at that time. This kind of thing often happens in the self-hosted environment as not everyone has experience to manage servers, DNS, etc.... that is precisely why we offer Invision Community Cloud 🙂 I think getting someone with some experience to help you resolve these technical issues will resolve your concern. If you still feel there is a software issue, we do offer advanced diagnostics and debugging services. This is $200 per hour with a one hour minimum. If the issue does in fact end up being directly software related, that fee is of course refunded in full. Good luck - I hope you're able to resolve this issue.
  16. Sorry for the inconvenience; we have deployed a change on our end to hopefully alleviate this concern.
  17. Your community is under heavy Denial of Service attack. We will send this to a ticket for one-on-one communication.
  18. We share your frustration and I assure you that although this is the first major outage event in years and we have a solid 99%+ record, we are taking this very seriously and have already taken both internal and vendor related steps to minimize the risk of this happening again. We have also made improvements to our status and communications system so you remain better informed throughout these unlikely events. I'm deeply sorry for the inconvenience this event has caused. Cloud clients with further concerns are welcome to send a support email and we will be happy to discuss. Thank you!
  19. We are ISO27001 compliant, however, the certification process is still pending. We will also have more publicly consumable reports available in coming months. In the interim, you may find us on the CSA STAR registry and you are of course welcome to contact us via email for more information and specific questions. Thank you!
  20. Unfortunately, not every suggestion or request will reach the product, or at least within the timeframe requested. Data and privacy protection is something we take very seriously and as a provider to customers worldwide, we receive a significant amount of requests to assist customers in achieving local regulatory compliance. While we respect the DSK's position, Commerce was not designed or built to accommodate guest transactions with no corresponding account and incorporating the changes necessary to comply with this regulation would be a measurable effort with very little gain/ROI. It's not something we have necessarily dismissed indefinitely, it is simply not on the radar in the foreseeable future for the reason cited above -- there's low demand and considerable development involved in making the platform do things that are counterintuitive to its chief goals, and thus, lacking the technical provisions for same.
  21. I'm sorry, we are unable to distribute old and insecure versions of the software for download. Perhaps if you can share the issues you're experiencing, someone might be able to push you in the right direction.
  22. Thank you for posting this - we will take a look!
  23. I'm sorry for your frustration. I've gone ahead and done this for you as a courtesy one last time, but unfortunately, the IPS retail system and the Marketplace are two different entities - the funds are not commingled. Doing this compromises the accounting on both ends, so the best way to do this moving forward would be to withdrawal the credit from the Marketplace and submit it to the client area as a normal payment. I apologize for any inconvenience this may cause and thank you for your understanding and cooperation.
  24. I truly appreciate the fresh perspective and positive energy you brought to us, Jordan. I wish you the very best in your future endeavors and have no doubt that you will carry that ++ vibe wherever you go. 🙂 You are certainly leaving a void, however, I'm hopeful you'll continue to check in, let us know how you are doing and sprinkle some of that magic Jordust™ that the community has come to love and appreciate. Best of luck! 🙏
  25. I'm sorry for the delay and your frustration. Your transaction was caught by our fraud screening filters with an unusually high risk score. This transaction should have been automatically declined, which would have provided immediate feedback. I apologize for the lack of communication. As noted in your ticket, we have manually approved your second transaction. We appreciate the opportunity.
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