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Lindy

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Everything posted by Lindy

  1. Lindy posted a post in a topic in Feedback
    Unfortunately, Courses will not be available on Classic (self-hosted).
  2. I'm sorry for any confusion, however, we haven't performed upgrades on Classic/self-hosted in years... perhaps a decade. It's fairly straightforward -- simply download, upload and run /admin/upgrade. Or, we would be happy to help migrate you to cloud. 😉
  3. Lindy posted a post in a topic in Feedback
    We no longer use Monday.com and have instead devised an internal solution. With appropriate demand, however, we're always open to exploring integrations!
  4. Thank you for all of your kind words. The team did a great job with v5 and I'm excited for this next chapter!
  5. Lindy posted a post in a topic in Feedback
    v4 will not operate "indefinitely" neither as a cloud customer (which you are) or a self-hosted customer. The technology within the infrastructure will eventually outgrow v4, rendering it unusable and it would be entirely impractical to continue its development for the long-term. With that said, we are going to monitor the adaptation rate of v5 before determining the final lifecycle timeline of v4 and we will announce that timeline as soon as we develop it. I assure you, v4 maintenance will continue at least through 2025. I'm pushing half a century old, I like change less and less with each passing day and am set in my ways (no comments from IPS staff needed!), so I completely understand and relate to the anxiety and discontent with changes. Please understand that we do not take removal of features lightly and such changes are based not on internal personal preferences, but rather, a thorough analysis of actual usage statistics, trends, customer feedback and the alignment of development and business needs. In the case of status updates, for example, I completely understand this is a key feature for some, however, the majority of our customers did not use them. Facebook, Twitter and virtually every other medium is geared towards users and what's going on in their lives and inside their minds; the communities we encourage are (or should be) driven by content and a bit less about what's happening with specific users. Why not both, you might ask? The simple answer is, if we were to retain every feature forever and ever, the platform would fall over. We simply outgrow and shift away from things. BBCode comes to mind. When we removed that, there was hysteria and disdain and I would bet many here have no idea what BBCode is or was. I would encourage you to simply give it time, avoid panic and explore all of the other ways you can add value to your community at-large. Pages, blogs, clubs, incentivizing active / contributing users, winbacks of infrequent visitors, and the countless new, modern features within v5 and beyond. @Marco Junior Yes, I will not deny that Classic (self-hosted) -- or any downloadable software -- is not our (or most companies) future and Classic sales have frankly fallen near-flat the past 3 years. That's not at all to say we have plans to discontinue it, but as we continue towards more modern features, including those that require a more advanced infrastructure than the average web host can provide, you will indeed see more of these features appearing in our cloud platform and not necessarily Classic. With that said, I'd encourage you and anyone else interested in converting to cloud to contact our sales team (sales@invisionpower.com) to discuss your specific needs... you may be surprised and the costs may not necessarily be what you're thinking. I'm extremely proud of what the team has created with v5 and after understandable knee jerk reactions and associated anxiety, I strongly feel most of you will see the out with the old, in with the new is in fact worthwhile. We truly appreciate your continued business, support, and feedback! Enjoy!
  6. Please try now
  7. I'm not sure what you're seeing, David -- but there's a valid DMARC record.
  8. DMARC has been enabled on that domain, which should resolve your concern. There are only a couple of DNSSBLs that major email providers such as Yahoo and Google reference for deliverability: spamhaus is one. Other sbl's have minimal, if any impact. Please keep in mind that the cloud email service offered by your package is shared among thousands of clients. While both we and AWS take every necessary step to be responsible stewards, minimize spam and auto remove from DNSSBLs that have impact, no provider can guarantee 100% deliverability 100% of the time on a shared platform. If email is mission critical to your community, you may wish to consider using our SendGrid integration and obtain an account with a dedicated IP add-on from them. This ensures that you are the only one using the sending IP. Hopefully the above will help alleviate your concern.
  9. We unfortunately do not have a mechanism to pause a cloud package, however, should you let the service expire, you have 60 days to reactivate before service is permanently terminated.
  10. Are you using incognito or private browsing?
  11. We're sorry for any inconvenience. We have been hit with a run of large-scale Distributed Denial of Service attacks against a few customers that seemingly attracted a lot of negative attention. We are constantly improving our mitigation systems, but there are rare occasions when there's a delay while the system mitigates while minimizing disruption to legitimate traffic. Thank you for your patience and ongoing business.
  12. Please let us know if the issues editing, etc. are resolved now.
  13. Sorry for any inconvenience. This will be addressed shortly.
  14. We do not currently do this for retail cloud plans, however, this is something we will look at. Thanks for your inquiry.
  15. We strive to ensure our cloud platform leverages the latest, most advanced, secure and performant technologies available. To achieve this, maintenance is of course regularly necessary. While the vast majority of updates and maintenance are performed seamlessly behind the scenes, there are occasions where a brief outage may occur. On September 20 @ 10:00PM (EDT), an upgrade to our EU infrastructure will be performed. The maintenance window will be one hour, however, we expect service interruption, if any, to only last a few moments. Please note that this does not impact all EU customers; only those who are served by our EU platform. Thank you for your patience and, as always, you may find up-to-date information on our Status Page.
  16. This will be rolled out very shortly!
  17. I understand where you're coming from; it was indeed a tough decision. There is also, however, the side of the Marketplace that we've kept largely to ourselves and that is the costs associated with operating it. Many assume this has been an additional revenue stream for IPS, but the reality is, it has never even broken even. To explain why and in the spirit of transparency, let's use the example of a basic $5 plugin purchase; with our 10% commission, minus transaction fees, etc. we net virtually nothing, but we assume all the risk. This means, if someone decides they're unhappy with a resource (even though we have an all sales final policy), or uses a fraudulent payment method and a chargeback is performed resulting in us losing that dispute, we pay a $15-20 fee--the author is not charged this fee and usually retains the proceeds from the original sale. It takes dozens and dozens of sales of that single resource to break even on that one transaction. Multiply that by countless chargebacks and incidents of fraud in addition to the immense development time required to review resources, the administrative time to handle customer vs developer disputes, support overhead, payout fees, etc. the Marketplace actually costs us a significant amount to provide and maintain. The costs have actually exponentially increased as the use of the Marketplace has decreased. Previously, there were more good sales to help lessen the blow of the bad sales, however, with a 75% decline in usage over recent years, the volume is simply no longer there, so the losses are subsequently no longer sustainable, even if we were to triple our commission rates, which would only hurt us and the resource authors. On a scale of full app stores such as Apple, Google, Steam, etc. you have enough volume to chase the bad with good and the numbers add up. We are, of course, not Apple. As has been said, the vast majority of our customers today appear to either prefer their installation to be "stock" or to have custom development performed by third party providers. The top three Marketplace resources are currently installed on only 2% of communities (that report statistics to us, to be clear). I know how easy we've made it for those who like lots of tweaks and resources and we hope you will continue to enjoy these resources, but unfortunately, we can no longer prop up and absorb the losses of a declining ecosystem. I fully meant what I said in the original announcement - we are excited to be able to redirecting the resources expended in supporting the Marketplace towards improving the platform on the whole and creating new opportunities for motivated third party developers to connect with interested customers for custom development, integrations, services and yes, premade resources. For those that are active in third party resource utilization, I'm very encouraged by and grateful to @Joel R for his interest and commitment to bringing our loyal third party contributor community together again in a way that provides them more freedom and opportunities.
  18. Yes, you'll be able to transfer after the closure as well.
  19. To be clear, you will still be able to visit independent websites to obtain premade resources if you wish. From our standpoint, the trend has simply moved more towards custom development or stock installations.
  20. Not at all; both apps are very popular outside of our own use.
  21. We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023. Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs. We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources. More details are to follow soon, but we would like to highlight a few key points: • Marketplace renewals will cease effective immediately • New purchases will end September 15, 2023 • The Marketplace will be removed in the October release and disabled on October 30, 2023 • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out! Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality. We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base. If you have any questions or concerns, please do not hesitate to reach out. Thank you for being a part of the Invision Community family. Update We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers. View full blog entry
  22. We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023. Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs. We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources. More details are to follow soon, but we would like to highlight a few key points: • Marketplace renewals will cease effective immediately • New purchases will end September 15, 2023 • The Marketplace will be removed in the October release and disabled on October 30, 2023 • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out! Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality. We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base. If you have any questions or concerns, please do not hesitate to reach out. Thank you for being a part of the Invision Community family. Update We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers.
  23. We cannot guarantee v4 will be supported quite as long as Classic. One of the core advantages of cloud is that we are able to leverage the latest technologies to deliver a better experience than what can be had via the average self-hosted environment. There will likely be a time that updates to the cloud infrastructure will necessitate upgrading from v4, but there is nothing on the immediate horizon and we expect we'll be able to continue v4 support on cloud for some time. Please reach out to sales@invisionpower.com to see if there's anything we can do for you. 🙂
  24. @usmf I'm sorry you're experiencing issues with email delivery. As has been mentioned, our team has confirmed email notifications are being sent. We understand you are having isolated issues with specific members. I've personally looked and it doesn't appear you have a DMARC record for your domain. This was mentioned elsewhere in this topic -- not having a DMARC record will most certainly lead to deliverability issues. I know you believe this is software related traced back to an update applied from October 22, but a quick cursory glance at your domain record indicates you updated DNS in October as well. I would guess you made changes and a DMARC was not configured at that time. This kind of thing often happens in the self-hosted environment as not everyone has experience to manage servers, DNS, etc.... that is precisely why we offer Invision Community Cloud 🙂 I think getting someone with some experience to help you resolve these technical issues will resolve your concern. If you still feel there is a software issue, we do offer advanced diagnostics and debugging services. This is $200 per hour with a one hour minimum. If the issue does in fact end up being directly software related, that fee is of course refunded in full. Good luck - I hope you're able to resolve this issue.