Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 1 follower
- 6 replies
- 1.6k views
Not sure if im just missing something here but, When I ude the basic editor for a theme and change the body background and save or save and reload when i refresh the site it doesnt take the color. It stays with the default stock color. i can clear cashe on both the system and my browser and still wont change
Last reply by Marc, -
- 2 replies
- 1.2k views
Hi, I have a user who wants to delete some/all of his old posts. He's been on the forum for a number of years and finds some of his older posts embarrassing. Is it possible for me/him to selectively prune old posts (e.g. posts older than 2 years). If not, is is possible to delete his account and then re-use his username to set up a new one (thus clearing his post count to zero) or are the usernames unavailable for a certain time after deletion? Thanks, Rob
Last reply by Rob Fielding, -
- 6 replies
- 706 views
I cannot enter in the AdminCp of our forum because the sistem does not recognize my password. I have an alert for the upload of a new release. When I click on the update bottom appear the window to login Invision Community, usually I entered my username and password and go ahead but this time no. I cannot understand why...
Last reply by carlo2461@gmail.com, -
- 1 follower
- 5 replies
- 626 views
Hi I'm getting continuous errors in System Logs when using the new subscribe to activity. Its repeatable in a new install which may mean its a bug, can this be investigated? Thanks.
Last reply by Richard Arch, -
- 1 follower
- 1 reply
- 644 views
In an effort to re-activate some old accounts we recently sent an email to anyone that hasn't logged in for more than 90 days, and among those we had a large % bounce. I have a list of all the bounced emails, is there an easy way to unsubscribe them all from future emails?
Last reply by Marc, -
- 1 follower
- 2 replies
- 1.1k views
Hi Am in process of setting up a new forum. First user cannot load a profile image and getting error code -200. Have searched and couldn't find this referenced anywhere. Thanks Rod
Last reply by Marc, -
- 1 follower
- 13 replies
- 489 views
Hi, as far as I know there is no specific setting for this, so I assume this is a bug. Please correct me if I'm wrong. When posting a record with a mention in it, it will send a notification/email as expected based on the user's settings. However, every time you edit said record, the notification and email will be re-triggered. This also happens with comments in page records. I wasn't able to reproduce this using forum topics. Any help appreciated!
Last reply by Nakamura RTS, -
- 1 follower
- 8 replies
- 744 views
Hello, I have an annoucement and I selected show to all users and in all pages, but not show in homepage. But If I select the Block Manager in homepage then annoucement shows!!! 🤔
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 434 views
What happened to the old support tickets??? I tried to look at the old support ticket, did not see them around? or????
Last reply by Jim M, -
- 1 follower
- 3 replies
- 672 views
Hello. I updated a community package (BrilliantDiscord), and I am unsure if it is coincidence or not, but that seemed to have broken all JavaScript on the site, presumably due to JQuery now failing to load. Attempting to reload bypassing all caching did not fix the issue. The console isn't showing any 404s with scripts failing to load, so I guess it is just failing to load them entirely? Thanks in advance
Last reply by Jim M, -
- 2 followers
- 3 replies
- 829 views
The last few weeks I have started to get email from my IPB, see below. These are obviously spammers that don't have a legit email address. Is there any way to NOT get these emails? Tia, Andreas
Last reply by Marc, -
- 2 followers
- 3 replies
- 694 views
I have some IPS licenses. Some of them are active and some are expired. I would like to renew one of the expired. However, if I try to renew, I am forced to renew two other licenses as well. I would like to renew only one I have selected and need one invoice per license. Is it possible to split renewal invoices per license? Thanks.
Last reply by Marc, -
- 2 followers
- 23 replies
- 2.1k views
Hi everyone Something is confusing me, My forum statistics can take 10 hours to update or catch up. the cache is set at 1 minute so I have no idea why this is happening. Can anyone help please? it has been stuck on 10.711 posts since early this morning UK time.
Last reply by Marc, -
- 3 followers
- 12 replies
- 1.5k views
Sometimes when typing a draft, I'll see that someone else has replied popup as a notification. I'll click that notification to see the new message and my post is lost when I go back to the editor. Othertimes, I'll go to reply to a new post and see that a previous post that I have already submitted is in the editor as my draft. I've noticed this here on these forums as well as our own community. Anyone else? Is it just me? I'd like to officially make a feature request that we fix this. Thanks.
Last reply by Marc, -
- 2 replies
- 700 views
Is it possible to use an older version of IPS?
Last reply by Jim M, -
- 1 follower
- 3 replies
- 1.5k views
Hello, who has the connection to the forum through the facebook account and can help me with that?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 454 views
Hi, I run a forum on your site which has been inactive for some time. I tried logging in recently and got this error message. How do I get the site secure again? Thanks, Andreas
Last reply by Marc, -
- 2 followers
- 5 replies
- 831 views
After the 6.2 update it seems Invision no longer creates customers on Stripe. I love the fixes and improvements that have been happening with Stripe, but it would be cool if the invision team could look into this bug! I have blurred all the private information. As you can see no customer is created, yet all the necessary information is passed(see image #2)
Last reply by Marc, -
- 2 replies
- 496 views
Hello - I can save a custom activity stream but then I can't find it anywhere. It isn't showing on the 'My Activity Streams' drop down. Can anyone help?
Last reply by Natalie_Genealogy, -
- 2 followers
- 4 replies
- 971 views
I was configuring a new storage for files, unfortunately I forgot to uncheck "Move files automatically", now my IP.Board is trying to move in a storage almost 75GB of attachments, how can I stop the task?
Last reply by Marc, -
- 2 followers
- 4 replies
- 706 views
great way to get support post on a forum hope someone answers....pictured is error on my site .....along with articles disappeared out of the applications....
Last reply by Marc, -
https error
by Kanz- 1 follower
- 2 replies
- 644 views
I don't know what happened, but I have this error yesterday how can I get work again with SSL and what is the reason to loos the SSL
Last reply by Marc, -
- 3 followers
- 33 replies
- 3.4k views
For some reason or other the Online Users widget is not always showing correctly who is online. For example I just visited my site and although I'm permanently logged in I'm not showing in the Online Users list. See below: I'm logged in: But in the Online User list another member is showing but not me. Now, if I click the (See full list) link I can see my username and when I go back to the home screen I'm showing in the list. There is also another issue that has been around for a long while that's never been addressed. On the rare occasion that the Online User list is working I can see that I'm logged in and there is one guest showing, but…
Last reply by Marc, -
- 1 follower
- 2 replies
- 756 views
Every forum permissions I have are; See Forum * Read Topics * Post New Topics * Reply to Topics * Download Attachments However, one strangely doesn't have 'Read Topics' - it has 'Read Own Topics' instead. I don't recall changing anything when I set the forum up, can anyone suggest why 'read topics' isn't showing. Perhaps I am forgetting a setting or option that is enabled for the forum? I can't find anything though. Please ignore, I've now found the setting. I need to get some glasses. 😕
Last reply by Marc, -
- 1 follower
- 5 replies
- 751 views
Hi All, I'm not trying to become an IPS developer... I just want to accomplish my goal and be done. I'd appreciate some help. Background I have a custom written app which I want my community members to access from IPS without having to login. For this purpose, my custom app reads variables passed via the URL (it uses $_GET). i.e. https://mycommunity.com/applogin.php?User=username&ID=userID Goal Our community has the IPS Pages app. I want to create a simple custom block that has an image in it. When a user clicks the image, some very simple PhP code should execute, produce the necessary URL and send the user to that…
Last reply by Marc,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
