Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 2 replies
- 860 views
Hello, I've got status update enabled at Groups, Profile and Application-System level but on the live site I can't find anywhere to actually update a stauts! Not sure if I'm being dense or if it's missing. Thank you Natalie
Last reply by Natalie_Genealogy, -
- 2 followers
- 3 replies
- 1.1k views
Hi all, Is it possible for Admin to unlock a Member's account if they have been locked out due to too many login attempts? Is it simply a case of manually changing their password for them and asking them to create a new password once logged in? TIA Phil.
Last reply by Mark H, -
- 5 replies
- 575 views
When upgrading one of my communities I get this error: I run two communities and the other one had the same error but IPS Support fixed the other one when fixing an unrelated issue. When I asked them how they fixed it, they didn't seem to understand.... this was a while back now and the support ticketing system has changed so I can't even find the conversation. Anyway, how can I fix this? I hate having to do this manually every time. I'd like the auto upgrade to work again. Currently on v4.6.5.1, upgrading to v4.6.6.
Last reply by Jim M, -
www
by Alexandr.P- 1 follower
- 5 replies
- 607 views
Hi! tell me how to remove the www domain, on hosting in the htaccess file RewriteEngine On RewriteCond %{HTTP_HOST} ^www.site.ru$ [NC] RewriteRule ^(.*)$ http://site.ru/$1 [R=301,L] The hosting's response is technical support: Most likely, the problem when adding redirection rules to. htaccess is related to errors caused by internal routing of scripts. Unfortunately, we do not know the structure of the scripts of the site used. In this case, I recommend that you additionally contact the developer to add the correct redirection rules from the www subdomain to the main domain
Last reply by Mark H, -
- 1 follower
- 4 replies
- 2.2k views
Hi team, I'm getting this error code as an admin. It doesn't say the post is missing or deleted, just says we do not have permission to view it which is odd which also means my members do not have permission to view it. Any ideas here? I could repost the post but it will lose all the comments on it as it is one of our long running post that all new members use as well as old ones. Any insight would be appreciated
Last reply by Jim M, -
- 1 reply
- 618 views
[Tue Sep 28 13:45:59.307545 2021] [:error] [pid 9096:tid 139755677214464] [client 223.206.220.233:33150] PHP Fatal error: Declaration of IPS\\Http\\Url\\cms_hook_FriendlyUrl::setFriendlyUrlData($seoTemplate, $seoTitles, $matchedParams, $friendlyUrlComponent) must be compatible with IPS\\Http\\Url\\_Friendly::setFriendlyUrlData($seoTemplate, $seoTitles, $matchedParams = [], string $friendlyUrlComponent = '') in /home/runesu/public_html/init.php(902) : eval()'d code on line 120 [Tue Sep 28 13:45:59.307630 2021] [:error] [pid 9096:tid 139755677214464] [client 223.206.220.233:33150] PHP Fatal error: Uncaught Error: Class "IPS\\Http\\Url\\Friendly" not found in /home/runes…
Last reply by Marc, -
- 1 follower
- 9 replies
- 838 views
I have a usability issue in my communities: iPad users have to click twice to open first level navigation items. Here a sample: https://www.l-camera-forum.com/ If a member wants to visit the „SD Cards“ one click is fine if he uses a desktop browser. An iPad user has to click twice: First click as „rollover“ Second click to open the link This link is defined in the menu manager as „page“, some thing happens with „external links“. The Leica Forum still runs 4.5.4.2 but the same issue exists in a fresh install. There must be a solution for this, as this Invision community where I write this post, doesn't have this issu…
Last reply by Marc, -
- 1 follower
- 0 replies
- 450 views
Hello, on one of licences which I'm added as alter contact (that isn't that what I've selected adding topic [didn't appeared there]) I'm getting this error:
Last reply by DawPi, -
- 1 follower
- 1 reply
- 362 views
Hello, I don't see the settings to moderate new content or block it for users unlimited oder for a limited time anymore. Where are these settings? Thanks, Markus
Last reply by Marc, -
- 1 follower
- 1 reply
- 701 views
Hi I'm really new to using Invision Community and I have the Starter Plan. Is there a way to use FTP? I want to install a 3rd party app called Prometheus, which is a donation module for a game called Garry's Mod (https://www.gmodstore.com/market/view/565 More info about it here if you're interested)
Last reply by Marc, -
- 3 replies
- 845 views
Getting this error when trying to login to the upgrade system in AdminCP. My login details are definitely correct, I just used them to login to the client area. Currently on v4.6.5.1, upgrading to v4.6.6. Any ideas?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 646 views
I have someone trying to register a new account but is being blocked. I have no manual blocks in place, and when I search for their IP I do see that they are being blocked in the spam defense longs. How do I unblock them? They are seeing:
Last reply by Jim M, -
- 1 follower
- 3 replies
- 377 views
I have a "Latest Posts" widget on the home page of my site and it seems to be set up properly, however it shows all posts as being 4+ hours old. Is there some error in how I've set up the site clock or something? This only seems to impact this widget specifically:
Last reply by Jim M, -
- 6 replies
- 1k views
The docs say: I can't find any setting that actually has to do with block caching? These docs say I should ensure that caching for blocks is off but doesn't actually say how to do that. Is this the same caching setting as "cache page output for guests?" I have a custom block that iterates over database records (a feed block) but it doesn't update immediately upon refresh when the underlying record changes. I'm assuming this is caching-related but I can't find any resources on manually handling this for plugin blocks. Thank you in advance for any insight you can provide!
Last reply by Hypervisor, -
- 3 replies
- 1.1k views
Is it possible to restrict an admin to certain parts of the AdminCP? I want an admin to have access to ONLY the Commerce section of the AdminCP. Is this possible?
Last reply by Marc, -
- 1 follower
- 3 replies
- 808 views
For some reason, my License Key URL for https://www.somosyayas.com does not show up here in the IPS Clients Area. I checked my License Key on the AdminCP and even refreshed it several times, but it's still not being registered here at IPS. In my admincp, it does say it's registered.
Last reply by Marc, -
- 1 reply
- 513 views
Hello, I am looking to add a menu item to my navigation bar for member's to logout with. I've done some lengthy searching on this board to locate an answer on how to accomplish this, but I had no success. Most content related to using external pages for logout methods. Obviously I cannot use a generic /logout/ path without having a csrfKey, how could one accomplish this? I'm not an advanced PHP user, so please lay it out for me simply if you're able to assist. I appreciate your patience and time. 🙂
Last reply by Marc, -
- 3 replies
- 630 views
Hello all. On 1001bd.Com we just goes from 4.4 to 4.6. Previously we had a pretty beautifull Banner at the top of the site. I saw that now the "banner" is now consider has a "Logo" that is absolutly not what we want 🙂 Any idea on how to do what was available before ? (I mean having a banner/picture at the top of the page above the menu) Another problem : on the forum we do not have any more information to indicate that a subjet is "unread" (when a new mesage is post). Any idea why ? Thanks a lot for your helps ! Florian
Last reply by Marc, -
- 4 replies
- 582 views
I have a set up where the members profile name is created after the members CC card is charged, so basically it takes the name from checkout and that name is then created as a record in a CRM. The Wordpress site and Power Board also use an SSO for sign on, so the user can sign on to the membership site and then go ono the forum without having to sign back in again. I know there is a way where users can change their display name, but that seems to be an issue as the name is tied to a CRM record and it will then make the users go back to the membership site and it causes a lot of confusion to members. Is there a way where the user can add a nickname instead a…
Last reply by Charles, -
- 1 reply
- 464 views
Will the license be renewed by removing the Gallery component, previously purchased?
Last reply by Charles, -
- 2 replies
- 627 views
Hello all. I was trying to update to 4.6.6, but this message pops-up on the AdminCP I'm not sure how to do this, as I never worked with SQL. Can anyone point me how to work with this? Can I do that via phpMyAdmin? TIA!
Last reply by Charles, -
- 1 follower
- 2 replies
- 692 views
Can someone point me in the direction for the template for /subscriptions/ please?
Last reply by Ryan Ashbrook, -
- 2 followers
- 5 replies
- 1.1k views
I could swear that at one point I had been receiving emails notifying me when someone had registered for my forums. (I require admin approval) I can't seem to find any setting for this, am I missing it? And yes, my email system is working otherwise.
Last reply by AtariAge, -
- 2 followers
- 5 replies
- 1.3k views
I am making a few pages and rather than cluttering up the customcss folder I would like to use folders specific for each individual page. I assume this is a better option also as it will only load up when that page is viewed. When creating a page I see there is an option for selecting an existing css file. How do I create a new file that will show amongst these options please?
Last reply by opentype, -
- 1 follower
- 4 replies
- 1.2k views
Our SSL certificate has expired and we can't access our site. The browser shows the following: Oops. The site at https://forums.accellera.org/ has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected. Please contact the website owners to inform them of this problem. Our forum is hosted on the platform. I was not informed that the certificate was expiring. Can you help? Thanks, Becky
Last reply by Mark H,
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