Nakamura RTS Posted October 12, 2021 Share Posted October 12, 2021 Hi, as far as I know there is no specific setting for this, so I assume this is a bug. Please correct me if I'm wrong. When posting a record with a mention in it, it will send a notification/email as expected based on the user's settings. However, every time you edit said record, the notification and email will be re-triggered. This also happens with comments in page records. I wasn't able to reproduce this using forum topics. Any help appreciated! Link to comment Share on other sites More sharing options...
Sonya* Posted October 12, 2021 Share Posted October 12, 2021 This sounds like a bug. But would be a wonderful feature for Wiki. If we could trigger author and moderators when every time the record changes... Nakamura RTS 1 Link to comment Share on other sites More sharing options...
Jim M Posted October 12, 2021 Share Posted October 12, 2021 To confirm, this is on the latest release of 4.6.7? I am only able to receive the initial mention and not the mention on edits. I would advise disabling any third party applications/plugins you have installed and test again on an unmodified theme. Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 12, 2021 Author Share Posted October 12, 2021 (edited) 1 hour ago, Jim M said: To confirm, this is on the latest release of 4.6.7? I am only able to receive the initial mention and not the mention on edits. I would advise disabling any third party applications/plugins you have installed and test again on an unmodified theme. Hi Jim, it is 4.6.7, yes. I am also unable to reproduce it on a local virtual server - customization enabled or disabled don't seem to influence this. It does happen in our live environment though, and I was wondering if it may have something to do with this error: On the virtual server it looks like this: Any advice appreciated. Edited October 12, 2021 by Nakamura0114 Link to comment Share on other sites More sharing options...
Jim M Posted October 12, 2021 Share Posted October 12, 2021 You are not using InnoDB tables but this should not impact the result as each server it is not. Is this the same exact installation on each server or is it a brand new installation on your non-live environment? Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 12, 2021 Author Share Posted October 12, 2021 12 minutes ago, Jim M said: You are not using InnoDB tables but this should not impact the result as each server it is not. Is this the same exact installation on each server or is it a brand new installation on your non-live environment? It's the same installation. Unless exporting and importing the DB counts as a new install. Link to comment Share on other sites More sharing options...
Jim M Posted October 12, 2021 Share Posted October 12, 2021 Just now, Nakamura0114 said: It's the same installation. Unless exporting and importing the DB counts as a new install. Nope, that would constitute the same in what I was looking for. Thanks. If you could please add access details to your Client Area for your community, I can take a deeper look at this. However, this is quite odd that it would happen on one server but not the other. To confirm, you're editing the same Pages record? Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 12, 2021 Author Share Posted October 12, 2021 (edited) 49 minutes ago, Jim M said: Nope, that would constitute the same in what I was looking for. Thanks. If you could please add access details to your Client Area for your community, I can take a deeper look at this. However, this is quite odd that it would happen on one server but not the other. To confirm, you're editing the same Pages record? Details are updated, thank you! Yes, same record is being edited in this case. Feel free to try it with any of the news pages and a test user once you are looking - just need to a post a news item with a user @ mentioned in the content, and edit the record. This will result in 2 notifications / emails. Edited October 12, 2021 by Nakamura0114 Link to comment Share on other sites More sharing options...
Jim M Posted October 12, 2021 Share Posted October 12, 2021 13 minutes ago, Nakamura0114 said: Details are updated, thank you! Yes, same record is being edited in this case. Feel free to try it with any of the news pages and a test user once you are looking - just need to a post a news item with a user @ mentioned in the content, and edit the record. This will result in 2 notifications / emails. Thanks! Could you please disable Two Factor Authentication for our account? Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 12, 2021 Author Share Posted October 12, 2021 9 minutes ago, Jim M said: Thanks! Could you please disable Two Factor Authentication for our account? Sorry about that, disabled it for you. Link to comment Share on other sites More sharing options...
Jim M Posted October 12, 2021 Share Posted October 12, 2021 4 minutes ago, Nakamura0114 said: Sorry about that, disabled it for you. Unfortunately, the account now does not have access to the ACP. Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 12, 2021 Author Share Posted October 12, 2021 (edited) 18 minutes ago, Jim M said: Unfortunately, the account now does not have access to the ACP. Disabled the whole thing for the moment - should be fixed! Apologies again. Edited October 12, 2021 by Nakamura0114 Link to comment Share on other sites More sharing options...
Jim M Posted October 12, 2021 Share Posted October 12, 2021 Thank you, I was able to access now. However, I am only receiving notifications on the first initial post or comment. I am not getting subsequent notifications on each edit. Are you seeing this for both email and inline notifications? Link to comment Share on other sites More sharing options...
Solution Nakamura RTS Posted October 12, 2021 Author Solution Share Posted October 12, 2021 (edited) 46 minutes ago, Jim M said: Thank you, I was able to access now. However, I am only receiving notifications on the first initial post or comment. I am not getting subsequent notifications on each edit. Are you seeing this for both email and inline notifications? I am also unable to reproduce it now except for the group mention marketplace app, and our custom tournament page. What's strange is that earlier I had a 100% repro on any page with the regular mention type. No idea what fixed things, honestly. Especially seeing as it was still an issue after I did the tests with disabled and re-enabled customizations. Edit: I'll chalk it up to repeated resets of apps and plugins until I find something reproducible in regular areas. Appreciate you looking into this hopefully wild goose chase. Edited October 12, 2021 by Nakamura0114 Link to comment Share on other sites More sharing options...
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