carlo2461@gmail.com Posted October 13, 2021 Share Posted October 13, 2021 I cannot enter in the AdminCp of our forum because the sistem does not recognize my password. I have an alert for the upload of a new release. When I click on the update bottom appear the window to login Invision Community, usually I entered my username and password and go ahead but this time no. I cannot understand why... Link to comment Share on other sites More sharing options...
Jim M Posted October 13, 2021 Share Posted October 13, 2021 8 minutes ago, carlo2461@gmail.com said: I cannot enter in the AdminCp of our forum because the sistem does not recognize my password. I have an alert for the upload of a new release. When I click on the update bottom appear the window to login Invision Community, usually I entered my username and password and go ahead but this time no. I cannot understand why... Are you able to login to the ACP but having issues performing the upgrade or you can't even get into the ACP to start the upgrade process? Just to note, the second screen of the upgrade process, you will want to enter your credentials for the Client Area here on our site. Link to comment Share on other sites More sharing options...
carlo2461@gmail.com Posted October 13, 2021 Author Share Posted October 13, 2021 I cannot get into ACP Link to comment Share on other sites More sharing options...
Jim M Posted October 13, 2021 Share Posted October 13, 2021 Just now, carlo2461@gmail.com said: I cannot get into ACP You can reset your password by appending the following to your domain: /index.php?/lostpassword/ . If you are OK with me posting the whole URL including your domain, please let me know. Link to comment Share on other sites More sharing options...
carlo2461@gmail.com Posted October 13, 2021 Author Share Posted October 13, 2021 I've already reset the password but still the same. https://www.sololasampdoria.it/admin/?app=core&module=system&controller=login&ref= Link to comment Share on other sites More sharing options...
Solution Jim M Posted October 13, 2021 Solution Share Posted October 13, 2021 It looks like you've also recently put into place a HTTP to HTTPS redirect but may not have updated our software to properly to reflect HTTPS. Please remove the HTTP to HTTPS redirect on your server and follow the guide here: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/ Link to comment Share on other sites More sharing options...
carlo2461@gmail.com Posted October 13, 2021 Author Share Posted October 13, 2021 Thks a lot Jim M 1 Link to comment Share on other sites More sharing options...
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