Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 followers
- 4 replies
- 735 views
I noticed Banner ads weren’t loading completely after the last Upgrade. See image. It’s random, not the same Banner Ad every time and not all the time. I did mention it to Support through an email and they thought my slow home internet speed may be the culprit. I only have a max of 7mbps at home. I’m not kidding…But I am at another location on wif fi with 120mbps and the same things happens randomly. I do not have any custom theme, but simply utilize the theme functions native to this software. This isn’t a huge deal, but if an advertiser sees this it may cause non-renewals etc. Thoughts?
Last reply by Allen Bradford, -
- 2 followers
- 3 replies
- 1k views
Hi, I've started seeing this error on my custom themes and after checking it's sometimes showing on the default IPS Theme too. There's another similar topic in this forum, but it's stale since Dec 23rd, so assumed I should create my own. The Support Tools show no problems or fixes aside from usual notices about Cloudflare, yet in my AdminCP system log there's errors with reference to "undefined constants" in my themes. My uploads folder is writable. Clearing all caches has no effect. This error persists after running the support tool. It sometimes goes but my header is messed up, broken image and JS code. [[Template core/global/global/includeCSS is throw…
Last reply by The Old Man, -
- 2 followers
- 3 replies
- 542 views
I wonder, I have 4.4.10 and 4.6.9 in one host, using same PHP etc. The 4.4.10 offers me the following methods: - No caching - APC In order to use this method, the Apc extension must be installed on your server. Memcached Redis In order to use this method, the Redis extension must be installed on your server. Wincache In order to use this method, the Wincache extension must be installed on your server. XCache In order to use this method, the Xcache extension must be installed on your server. Where 4.6.9 only - No caching - Redis In order to use this method, the Redis extension must be installed on your server. Do I miss anything?
Last reply by Marc, -
- 2 followers
- 11 replies
- 1.1k views
I bought it based on reviews but I do not like how it works and I whish I never bought it. Is there any way I can refund it and delete it?
Last reply by Marc, -
- 4 followers
- 35 replies
- 2.3k views
Hi, I am contacting you because I have just transferred my forum to a dedicated server and I wanted to update it but I have the following error Thank you for your help
Last reply by Marc, -
- 1 follower
- 2 replies
- 699 views
Found this in my admin logs. Any ideas? uncaught_exception SELECT main.*, ((MATCH(index_title) AGAINST ('*Our* *dogs* *(picture\'s) *threa*' IN BOOLEAN MODE)*
Last reply by Marc, -
- 1 follower
- 15 replies
- 932 views
Hello. I've moved my installation from one server to another and if I copy the datastore and uploads from the old server to the new one everything works, but since the old site is our staging/test-installation the domain is different and things are loaded from that old domain on the live site (which gives me cors error). So what I did was that I tried to clear the system cache and when I do that all hell breaks lose. All CSS and JS are gone (e.g not reproduced in /uploads) and all I see is: InvalidArgumentException: (0) #0 /site/system/File/File.php(326): IPS\_Image::create() #1 /site/system/Theme/Theme.php(709): IPS\_File::create() #2 /site/system/Them…
Last reply by Marc, -
- 1 follower
- 4 replies
- 1.5k views
Bonjour, je cherche à supprimer le mot "forum" Comment puis-je faire cela? Merci d'avance pour votre aide et vous souhaite une bonne journée. Chaleureusement.
Last reply by Marc, -
- 1 follower
- 8 replies
- 741 views
I just bought invision starter cloud hosting and there are no steps on how to setup your domain can someone please help me.
Last reply by Marc, -
- 1 follower
- 1 reply
- 576 views
texasstaterp.com Name servers are changed
Last reply by Marc, -
- 2 followers
- 2 replies
- 770 views
Hello, since we installed the latest version google is complaining about the first input delay being over 100ms for topic pages. Do you know anything about it or do you have the same problem? Thanks a lot, Robby
Last reply by Marc, -
- 1 follower
- 2 replies
- 410 views
Hello my name is Coolcat123 and im trying to get 1 x Renew: Staff Application Forms - Contact Us, Polls, all the forms and 1 x Renew: Chameleon Dark // ipsfocus.com renewed i go to try and pay for it and it keep taking me to paypal and im trying to pay with cars is there any way i can change this?
Last reply by Marc, -
- 1 follower
- 2 replies
- 459 views
Hello, I would like to know how can I display an image in a new topic because the tags are not taken into tale. Would there be a solution for this problem? Have a good day.
Last reply by sousou, -
- 2 followers
- 38 replies
- 3.2k views
I just bought a forum that runs on Xenforo and I'd like to convert it to Invision. Is it possible to do and if so how difficult is it? Thanks..
Last reply by Greek76, -
- 1 follower
- 3 replies
- 723 views
I set up the rule below for awarding points: When receiving a reaction in the comment, the user who made the comment receives 2 points. However, it is attributing double points: 4. How can I fix this?!
Last reply by Marc, -
- 1 follower
- 3 replies
- 862 views
the field in which I'm supposed to choose the member creating the event's is not clickable even choosing the file and calendar the feed will be saved to:
Last reply by Marc, -
- 1 follower
- 2 replies
- 711 views
Is it possible to get a list of IP addresses used by IPS? I would like to create an ACL for SSH/SFTP/FTP access. This would include whatever IPs are used by support along with the IP addresses I need to allow for the IPS Auto Updater to work. Thanks!
Last reply by Marc, -
- 1 follower
- 10 replies
- 1k views
Hey there, have a bit of a problem and not sure if what i want is even possible at all... Bit of info: Running the cloud community on 4.6.9. Not a whole lot of web development background, but always willing to learn. 🤷♂️ My goal as of now is to provide license keys via commerce, that a user would be using in an external C# application. These licenses need easy to edit, and flexible "activation" and "expiration" dates instead of what's provided with the included community renewal options. My current plan is to generate a license that does not have a renewal, 2 custom text fields (expiration date and activation date). -> User logs into app via oauth, and select…
Last reply by Marc, -
- 2 followers
- 1 reply
- 813 views
We recently lost a member due to covid. Sad, he was in his mid 50s and loved by all. We are a cycling site and use cycling related ranks. Is there a way to manually change one members rank to the highest rank we have? Thank you
Last reply by Marc, -
- 2 followers
- 2 replies
- 553 views
Hi guys, I've recently moved all of the storage settings from using local files to an AWS S3 bucket. The migration completed without issue and everything is working as expected. (I did have to clear the system cache to fix some skin issues, but that was easy enough.) After the migration, I was looking in my uploads folder and still see a bunch of content that I thought would have migrated. [root@hooboy uploads]# du -h --max-depth=1 1.3M ./monthly_2021_06 1.8M ./set_resources_0 36K ./monthly_2021_07 208K ./monthly_2021_11 48K ./logs 56K ./monthly_2021_08 0 ./emoticons 0 ./monthly_2022_01 192K ./monthly_2021_09 4.0K ./reactions 40K ./monthly_2021_10 672K ./cs…
Last reply by Marc, -
- 1 reply
- 677 views
I have about 20 old URL's the Google keeps searching from a long time ago when my domain name wasn't hosted w/ IPS. Is there an easy way to redirect these 20 or so URL's so as to avoid any of these "restricted ad serving" warnings? Thanks in advance!
Last reply by Daniel F, -
- 4 replies
- 825 views
Little Heads Up: I have not used IPB in a while so bare with me please. How do I enable a Download section? Is that a extra pay thing or what?
Last reply by Jim M, -
- 3 followers
- 11 replies
- 1.1k views
As you may noticed from my recent topics, I am trying to improve our website's SEO. One thing that caught my eye in our website's Google Search Console was the Coverage > Blocked due to access forbidden (403) report, with 38.7k entries. I noticed that most URLs have repeated patterns such as ?advanced_search_submitted=, ?do=reportComment, and ?do=markRead. My question is very simple: for SEO strategy, should we add those patterns to our robots.txt, or this wouldn't matter at all? My logic here: if we place these in robots.txt, Google won't try to crawl these pages, saving crawling time/bandwidth. Cheers!
Last reply by Gabriel Torres, -
- 1 reply
- 337 views
hello, is this possible if some one send private message to any user the message first approve by the admin then deliver to user. its didn't deliver without approval
Last reply by Daniel F, -
- 4 replies
- 923 views
Hi all, I'm trying to test out a forum upgrade on my development site, and I'm running into issues. The site I'm upgrading has not been upgraded for some time, so is still running 4.5.4.2 which may be the cause of some of the issues. Dev forum: qa-prod.domain.com Prod: forums.domain.com This does give a license validation error, but I assumed that this was okay, considering it's a private development site behind .htaccess authentication. forums.domain.com has a valid IPS license. Issues I'm experiencing with the upgrade: 1) On the upgrade page, it seems like various assets are not loading. I click through the prompts for the automatic upgra…
Last reply by Jim M,