turbo greg Posted December 13, 2021 Share Posted December 13, 2021 Here is the scenario. I am moving from one hosting company to a new hosting company. I downloaded the comunity via ftp then back up to the new server via ftp. Made sure all the folder permissions were correct etc. Imported my database. Once dns changed my site was basicly a list for navigation. Found my way to "Clear system caches" and that brought the comunity back to a normal GUI. Thought all was well so put it online. Then got complaints that folks could not edit their posts after posting. Then found out that most of the gallery images were not displaying, the system logs state the image(s) are missing even though they are in the upload folder. In admin I am unable to update the system from 4.6.8 to 4.6.9. The only error log I have is (I have 2 error entries both the same) "Sorry, you don't have permission for that!" " The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.". Also in the system log there is an entry "auto_upgrade" "LogicException (0)". I have no plugins. I still have access to the original install and am presently downloading the board vis ssh. And plan to re-upload to the new server via ssh. So here is the question(s). #1 - Some data was added to the new server database when I went live with problems. Not much though. Better to restore with my original database backup or use the new. #2 - I have read somewhere that maybe the datastore folder could be a problem??? #3 - Most of my tables are MyISAM. A few are InnoDB. Was going to convert them all to InnoDB but have not done so. Can that be a problem? I followed the document "Moving to a new server" which states "run through the support tools by visiting System>Support>Support, and selecting "something isnt working correctly". I have no "something isnt working correctly". Is that document out of date? 5 years old now. Any suggestions or facts would be great as I would like to fix this myself before opening a support ticket. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 13, 2021 Share Posted December 13, 2021 It sounds like your issues are down to permissions. Especially given you state that there is a problem with gallery items being accessed, and it saying they are not present. Are you using a different instance of PHP? By this I mean suPHP for example, where you wasnt before. I ask as the permissions would be different in that case. In answer to your questions Quote #1 - Some data was added to the new server database when I went live with problems. Not much though. Better to restore with my original database backup or use the new. You 'may' be able to use the new, but I would advise on using the original. Especially since you already have issues. Quote #2 - I have read somewhere that maybe the datastore folder could be a problem??? You can clear the contents of that folder, with the exception of the index file. If its any problem there, then that would resolve it Quote #3 - Most of my tables are MyISAM. A few are InnoDB. Was going to convert them all to InnoDB but have not done so. Can that be a problem? While you should be using INNODB tables for all tables, its unlikley that would cause the issues you are describing. Make sure of course any constants.php file and htaccess has no references to old locations. The constants.php file especially if you have one Link to comment Share on other sites More sharing options...
turbo greg Posted December 13, 2021 Author Share Posted December 13, 2021 Thank you Marc. I am first going to re-upload everything via SSH. Check all the permissions. Empty the datastore folder. Then see what happens with the new DB. Any problems I will switch to the original DB. I do not have a constants.php or a htaccess file. Will report back in many hours with my results. The document "Moving to a new server" lists certain folder permissions that need to be set. Any additions to that document that I should be aware of. For instance there is no mention that we can empty the datastore folder. Thanks again Link to comment Share on other sites More sharing options...
Jim M Posted December 13, 2021 Share Posted December 13, 2021 12 minutes ago, turbo greg said: For instance there is no mention that we can empty the datastore folder. This is the same as typically clearing cache in the Support Tool. This technique isn't always required but is a "nice to know" thing when you're having an issue, likely why it's not (yet) in the guide. Link to comment Share on other sites More sharing options...
turbo greg Posted December 14, 2021 Author Share Posted December 14, 2021 Thanks Jim. I dropped my DB and imported the old DB. I downloaded everything from the godaddy server via ssh. Then uploaded to Hostinger via ssh. I did not though delete everything on hostinger, was hoping on over write but maybe that did not occure. I say that because the message I had set for the board being offline remained as I had written it via the hostinger server. Nothing changed. Same problems as before. So I am going to delete everything off the hostinger server and then upload everything again from my godaddy backup. Standby for move to new server attempt #8 Link to comment Share on other sites More sharing options...
turbo greg Posted December 14, 2021 Author Share Posted December 14, 2021 Atempt #10 was unsuccesful. Original database and file generated same problems. Maybe I am setting permissions wrong. All my folders are set to 755. Is that what just the applications, datastore, plugins and uploads recursivly should be set at or am I wrong and they should be 777? I restored to my last DB backup from when I was breifly online at hostinger. Is it time to give up? I have spent hours trying to repair this. I really don't want to go back to GoDaddy. What about doing a fresh install then then restore my DB and uploads folder? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 14, 2021 Share Posted December 14, 2021 Please update all access details on file. We can then take a look at that for you Link to comment Share on other sites More sharing options...
turbo greg Posted December 15, 2021 Author Share Posted December 15, 2021 Thank you Marc. I think I have the access details updated correctly. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 The FTP details appear to be incorrect. Please could you check those? Link to comment Share on other sites More sharing options...
turbo greg Posted December 15, 2021 Author Share Posted December 15, 2021 Sorry looks like I left a zero out of the user name. Should be correct now. Link to comment Share on other sites More sharing options...
Jim M Posted December 15, 2021 Share Posted December 15, 2021 I would recommend checking with your previous host or the backup you took as you are missing folders being referenced. In the example below, you are missing /uploads/monthly_2017_05/ on your new server thus a 404 error on the front-end would be correct. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 In addition to the above, I have uploaded a fresh set of the latest files for you, and run the upgrader through. So you are now on the latest release, and you should be able to log in. Of course you need to make sure you get those uploads from your backup, as my colleague mentioned Link to comment Share on other sites More sharing options...
turbo greg Posted December 16, 2021 Author Share Posted December 16, 2021 Thank you both very much. I did though go back online to test. Am still unable to edit a post. Just sits there saving. Have not had time to upload the missing gallery images. Is that the reason post cannot be edited? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 16, 2021 Share Posted December 16, 2021 4 hours ago, turbo greg said: Thank you both very much. I did though go back online to test. Am still unable to edit a post. Just sits there saving. Have not had time to upload the missing gallery images. Is that the reason post cannot be edited? It may well be that you are missing other items. The reality is, you need to ensure you have a full copy of your files, and you didnt at the time of copying items over. This is what was causing you the initial issues, and there may be items in the uploads folder you are missing too. You need to ensure you have all of the uploads folder from your old server Link to comment Share on other sites More sharing options...
turbo greg Posted December 16, 2021 Author Share Posted December 16, 2021 I have been attempting that aparently without success. Last attempt was vis SSH down and back up. There ar so many directories to compare. Question - the install on godaddy is version 4.6.8. Version on the new server is 4.6.9. Would it be best to change my DNS back to godaddy, upgrade then download? Would I also need to use the godaddy DB after upgrade or can I leave the Hostinger DB as is? Thank you guys more than I can express for your help. Link to comment Share on other sites More sharing options...
Jim M Posted December 16, 2021 Share Posted December 16, 2021 30 minutes ago, turbo greg said: I have been attempting that aparently without success. Last attempt was vis SSH down and back up. There ar so many directories to compare. Question - the install on godaddy is version 4.6.8. Version on the new server is 4.6.9. Would it be best to change my DNS back to godaddy, upgrade then download? Would I also need to use the godaddy DB after upgrade or can I leave the Hostinger DB as is? Thank you guys more than I can express for your help. If the site on Hostinger (new host) is still offline and you have not made any changes you want and GoDaddy is working well and not missing these items, a good idea is to grab everything from GoDaddy and try again. Having your old hosting provider perform the backup and your new hosting provider perform the transfer may be a good idea if you think there is something happening on your end. -------------------- If the site on Hostinger (new host) has items you wish to keep, you can do the below: On GoDaddy, grab a backup of your upload directory and any directory which contains user files as outlined in ACP -> System -> Files -> Storage Settings -> Configurations. You also want to grab your /applications and /plugins directories. Do not grab the database from your old hosting. Once all that is transferred to your new hosting, you will want to go to the Client Area download a full set of files, extract these to your local computer. Then upload the contents of the "ips_****" folder to your new hosting, overwriting what is there. Again, if you have files failing or you are unsure if you are uploading to the correct directory, please have your hosting provider assist you. Link to comment Share on other sites More sharing options...
turbo greg Posted December 17, 2021 Author Share Posted December 17, 2021 Here is an update on my scenario! I have not been able to figure out if my downloads from GoDaddy or uploads to Hostinger are good or bad. Maybe both. Hostinger says they can migrate the site to their servers. In order to do so they require the DNS to point back to GoDaddy. So that is what I have done. I updated the GoDaddy install to the latest version and as far as I can tell it is working OK. I also put it back online so that tasks can run but eventually when migrated switch to cron as I may not be getting enough user traffic to run the tasks properly. Any how turning it over to Hostinger to migrate. Will use the GoDad DB since it is presently online. I sincerely appreciate all the help you guys have given me. The board has been online since 2005 so there are a few uploads etc. Hopefully Hostinger can move everything intact which I for some reason cannot. I will update at some time on the outcome. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 17, 2021 Share Posted December 17, 2021 Glad to hear your new hosting company is assisting you with the migration there, and hope things go well for you Link to comment Share on other sites More sharing options...
turbo greg Posted January 13, 2022 Author Share Posted January 13, 2022 The Saga continues! Hostinger is unable to migrate due to 2FA and I am not receiving the code. So they asked for a backup of the site. That also failed downloading from GoDaddy. Literally took two days for the download then it failed. I have a 100 MBPS up and down. Can I do a fresh install on Hostinger's servers then import my database and uploads folders and be happy? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 7 hours ago, turbo greg said: The Saga continues! Hostinger is unable to migrate due to 2FA and I am not receiving the code. So they asked for a backup of the site. That also failed downloading from GoDaddy. Literally took two days for the download then it failed. I have a 100 MBPS up and down. Can I do a fresh install on Hostinger's servers then import my database and uploads folders and be happy? If you have the uploads folder, then you may not actually need to do a new install. You just need the conf_global.php file. You would add the uploads folder, add the conf_global.php file, upload a fresh set of files, then run the upgrader from /admin/upgrade . You do need to bear in mind, that would not take account for items such as 3rd party plugins or applications, but it should do the trick Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 18, 2022 Share Posted January 18, 2022 You manage to get this online? Link to comment Share on other sites More sharing options...
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