DuskFall976 Posted December 14, 2021 Share Posted December 14, 2021 I have it set so support members can only access commerce although they receive this message when trying to access the adminCP Error: Class 'IPS\forums\modules\admin\forums\' not found (0) #0 /home/arkonent/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #1 /home/arkonent/public_html/admin/index.php(13): IPS\_Dispatcher::i() #2 {main} With backtrace of #0 /home/arkonent/public_html/init.php(1005): IPS\_Log::log('Error: Class 'I...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #2 {main} Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 14, 2021 Share Posted December 14, 2021 I would need an example member to take a look at. If you can provide this, we can take a look and see what is happening for you Link to comment Share on other sites More sharing options...
DuskFall976 Posted December 14, 2021 Author Share Posted December 14, 2021 How would I go about this? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 If you can update your access details on file, and then put the issue admin name in the notes, that would do the trick. You can do this from your client area, by selecting your license and selecting to review/update details Link to comment Share on other sites More sharing options...
DuskFall976 Posted December 15, 2021 Author Share Posted December 15, 2021 Done Link to comment Share on other sites More sharing options...
Jim M Posted December 15, 2021 Share Posted December 15, 2021 Could you please go to the Client Area and download a full set of files then extract those to your computer. Then please upload these to your server, overwriting what is there. Then please have them try again. Link to comment Share on other sites More sharing options...
DuskFall976 Posted December 15, 2021 Author Share Posted December 15, 2021 Would this overwrite any configuration, posts or topics? Link to comment Share on other sites More sharing options...
Miss_B Posted December 15, 2021 Share Posted December 15, 2021 12 minutes ago, DuskFall976 said: Would this overwrite any configuration, posts or topics? No, nothing like that.All that stuff is stored in the database. From the error that you posted, it looks like a case of missing file(s). Reuploading the files will take care of that. SeNioR- and Jim M 1 1 Link to comment Share on other sites More sharing options...
DuskFall976 Posted December 15, 2021 Author Share Posted December 15, 2021 5 minutes ago, Miss_B said: No, nothing like that.All that stuff is stored in the database. From the error that you posted, it looks like a case of missing file(s). Reuploading the files will take care of that. Ok, thank you very much... will do this now. SeNioR- and Miss_B 2 Link to comment Share on other sites More sharing options...
DuskFall976 Posted December 16, 2021 Author Share Posted December 16, 2021 So, when I upload and overwrite my old files it asks me to install the software again. I have a backup created so I didn't lose anything though. Link to comment Share on other sites More sharing options...
Daniel F Posted December 16, 2021 Share Posted December 16, 2021 8 hours ago, DuskFall976 said: So, when I upload and overwrite my old files it asks me to install the software again. I have a backup created so I didn't lose anything though. Have you really only overwritten the existing files or replaced the old directories with the new uploaded ones( some FTP clients do this with a cryptic confirmation message) Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 18, 2022 Share Posted January 18, 2022 Did you get this sorted in the end? Link to comment Share on other sites More sharing options...
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