Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 1 follower
- 1 reply
- 815 views
This has been an issue plaguing my community for some time now. We're self-hosted. In the administrator panel, roughly 60-70% of the time we finish something on a page and hit "Save" (whether that be editing a user, part of the theme, a setting, etc), the page will then crash with the error "INVALID_URL". It gives us very generic errors, and the documentation we can find on the error doesn't seem to lead to anything. The save does go through correctly, and if we refresh the page, everything is fine (though sometimes it will say warn the license is invalid for thirty-seconds or so, or until the next refresh). As an example, here is the most frequent error w…
Last reply by Jim M, -
- 2 followers
- 9 replies
- 1.4k views
Hi, We would like to reward those members who have created a topic which the moderators selected as "Our Picks". I created attached rule. The problem is that the moderator gets this badge but not the person who created this post which would definitely make sense. Isn't that how this function is intended?
Last reply by Marc, -
- 1 follower
- 4 replies
- 674 views
Hey guys, I kept searching the internet as well as these forums trying to figure out the answer to some questions and didn't really have any luck, so I decided I would open a topic here in hopes that someone knows if such features exist somewhere or if the things I consider as issues are valid ones or not. Using the latest version 4.6.9, I encountered some issues related to moderators as follows: To add moderators you go to the ACP, then find the Staff Moderators tab and click on the Add Moderator button which shows you the options to select a group or a member to give moderator access to and a save button. Once you click on save the moderator permissions are …
Last reply by Marc, -
- 1 follower
- 1 reply
- 702 views
No idea why this has happened. One day my site was OK, the next Error 500. Nothing has been done, and not much traffic. I cant access the site or the admin panel. Any ideas?
Last reply by Marc, -
- 2 followers
- 5 replies
- 628 views
I want to set up group of VIP members and assign the group to a different skin than the rest of the members and guests. Is that possible and how?
Last reply by Marc, -
- 1 follower
- 8 replies
- 1k views
Is this an option I'm just missing? I've seen it on other forums whereby prefixes are different colours, how do I go about doing that?
Last reply by Runar, -
- 1 follower
- 1 reply
- 492 views
Hello in the categories of the database, we have activated the publication on the forum. but each member receives two notifications in the "unread content". Would it be possible to have only in the "unread content" the article of the forum. I have searched a lot but I did not find this option
Last reply by Marc, -
- 1 follower
- 2 replies
- 389 views
Hi. How can i change store from usd to vnd ?
Last reply by Marc, -
- 1 follower
- 5 replies
- 858 views
Hello, whatever the color I select for my icones and how dark color it may be, the icones always look much lighter on the forum. I have tried to add my own image as well, but there is the same issue. I appear very light. It looks like there is a "opacity" setting somewhere, but I can't find it. Do you have any idea about where I can change this setting and allow my icone image to appear as they are and not lighter?
Last reply by Marc, -
- 1 follower
- 1 reply
- 315 views
Hello, 🙂 On my board, Youtube videos appear without problems. But Videos posted on Facebook don't integrate and appear as a link. For example : https://www.facebook.com/watch?v=449900053461155 Is there a solution to make the video appear instead of having a link ? Thank you. 🙂
Last reply by Daniel F, -
- 5 replies
- 846 views
Hello, i'm using Classifieds plugin (latest version). When a user post an advert, there are 5 fields for location. I just want to remove Address (private life) and State (useless in France) fields. Is there any way to do this without using "display:none" css ? Thank you.
Last reply by Jim M, -
- 1 follower
- 10 replies
- 1k views
Hello, I would like to replace the license from the domain forum-auto.info with the domain gatim-impreuna.ro, how should I do it please?
Last reply by Ghost Face, -
- 1 follower
- 2 replies
- 607 views
I'm setting up my main menu bar. I put the various items in the bar, removing the various sub-items. As you can see of the image I attached, even though there are no sub-items, the empty sub-item bar is still shown. How can I remove the bar if there are no sub-items to show? Thanks!
Last reply by Sonya*, -
- 2 replies
- 407 views
Someone please humour me. How do you choose what group a new member joins?
Last reply by Jim M, -
- 2 followers
- 7 replies
- 651 views
How can I check error logs and see what was this about? I run manually the task and I could see no errors and it completed succesfully...
Last reply by dutchsnowden, -
- 2 followers
- 1 reply
- 308 views
Hello, I wanted to report a problem that I am having when pasting a post URL using the mobile. The preview block that is usually displayed when the post URL is pasted is not displayed when done on the mobile. The same URL pasted on my desktop computer will render the preview for the post, the mobile won't. Is that done on purpose or a known bug? Thanks a lot
Last reply by Marc, -
- 2 followers
- 5 replies
- 988 views
When navigating in a club, the header appears the right sequence. In the following screenshot you can see the sequence when I am in topics... Home>Clubs>Sonora>Topics But when I go to blog, it doesn't show the navigation sequence of the club anymore (see screenshot below)... it shows Home>Blog>Blogs. Am I doing something wrong? Would appreciate help.
Last reply by Manuel Molina, -
- 1 follower
- 3 replies
- 565 views
Right now I have Theme Resources, Icons & Logos, and Image Proxy Cache already using AWS S3 instance. For the rest I am using a file share on the server "../uploads/". I did quick df of that folder and found that it is 28GB. In the settings for the files it does say that things will be moved in the background and it may break things in the process of this. My question is it possible to do this ahead of time. Could I manually upload all the files currently in the uploads directory to my S3 instance manually? If not is there anyway to check on the progress and determine how long this would take?
Last reply by Marc, -
- 1 follower
- 4 replies
- 574 views
Hi there, my admin access to this site has disappeared. No idea why or how or if the site was hacked. Nothing bad seems to have happened to the site. If someone has hacked it, I need to restore that ASAP Wipe out all admins please, leave only Admin Thanks
Last reply by Marc, -
- 2 followers
- 2 replies
- 563 views
Hi, What's the best way to make sure all of my admins and moderators see every new post and reply in the relevant forum areas? We usually just go to the Unread Content tab, but still seem to miss some. I was wondering if it's possible to have email notifications set up so the any particular admin gets an email when something is posted in the a particular forum? Thanks Russell
Last reply by Marc, -
- 1 follower
- 7 replies
- 607 views
The Payment method used for a donations will not work if its restricted to a country. Unless the payment "Available to" option is set to "No restriction" it will not work when paying a donation but it works perfectly with products. To repeat the error: ACP > Commerce > Payments - Donations Press Goals button then press Create New button Name: Test Donation Then Save ACP > Commerce > Payments - Settings then the Payment Methods tab Press Create New button Choose Manual (check, bank wire, etc.) then Save Name, Pay Cash Instructions: Pay Cash …
Last reply by Marc, -
Admin Error
by Nym- 1 follower
- 8 replies
- 756 views
So I have had this error appear on my Admin CP page and can not find what's causing it. Any help would be appreciated, since i just noticed I can no longer contact Invision Support anymore...and have to post this error here... Strange this site error occurred basically 10days ago when my support package expired......and when try to purchase support package, nothing happens!! I look forward to any Advice from the community 🙂
Last reply by Marc, -
- 2 followers
- 5 replies
- 961 views
Hi How can i disable copy & paste from my forum?
Last reply by Marc, -
- 2 followers
- 24 replies
- 801 views
didn't even get to the button to upgrade just download the update can't access ACP.
Last reply by Marc, -
- 2 followers
- 2 replies
- 610 views
so in the app there is no editor to configure and on the front of site the editor is missing, so can't create any content. had to restore configuration - lost my custom item again.
Last reply by Marc,
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