SecondSight Posted February 1, 2022 Share Posted February 1, 2022 Hello ! 🙂 Promoted items on my board are endlessly scheduled... It remains like this (first time it's in bold then it's no longer bold) : Is there a way to fix this ? Or is this a bug ? Thank you. 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted February 1, 2022 Share Posted February 1, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Link to comment Share on other sites More sharing options...
SecondSight Posted February 1, 2022 Author Share Posted February 1, 2022 I've had a look at the Response logs : It looks like it's no longer working for Facebook ? Link to comment Share on other sites More sharing options...
Jim M Posted February 1, 2022 Share Posted February 1, 2022 Remember you mentioning having problems getting Facebook related items approved. Is this approved? If it is, we would need access to see if this is a bug in the system, as previously requested. Link to comment Share on other sites More sharing options...
SecondSight Posted February 1, 2022 Author Share Posted February 1, 2022 5 minutes ago, Jim M said: "Review/Update Access Information" I've updated the information. 🙂 2 minutes ago, Jim M said: Remember you mentioning having problems getting Facebook related items approved. Looking at the logs, it seems like problems began when I messed the facebook app... Link to comment Share on other sites More sharing options...
Solution Jim M Posted February 1, 2022 Solution Share Posted February 1, 2022 Facebook promotion will not work if your Facebook app does not have the ability to do so. The error being returned from Facebook below means your Facebook app in use does not have permission to use these so it will not work.  Any of the pages_read_engagement, pages_manage_metadata,     pages_read_user_content, pages_manage_ads, pages_show_list or     pages_messaging permission(s) must be granted before impersonating a     user's page.  Ibai 1 Link to comment Share on other sites More sharing options...
SecondSight Posted February 1, 2022 Author Share Posted February 1, 2022 Thank you for finding the reason why it's not working. I tried to request what's missing, starting with "pages_manage_metadata" but now it's asking me this : Quote Please provide a detailed description of how your app uses the permission or feature requested, how it adds value for a person using your app, and why it's necessary for app functionality. and this : Quote Upload a screen recording that demonstrates how your app will use this permission or feature so we can confirm it is used correctly and does not violate our policies. For more information, visit the Screen Recordings guide and Developing for Success video. What am I supposed to answer them ? For question 1 : "I need this so that oEmbed will work and I will also be able to publish my community's content on Facebook." For question 2, I'm not sure what they want me to record... Is it me clicking on "Promote" button and showing the article is published on Facebook ? Thank you. 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted February 1, 2022 Share Posted February 1, 2022 9 minutes ago, SecondSight said: Thank you for finding the reason why it's not working. I tried to request what's missing, starting with "pages_manage_metadata" but now it's asking me this : and this : What am I supposed to answer them ? For question 1 : "I need this so that oEmbed will work and I will also be able to publish my community's content on Facebook." For question 2, I'm not sure what they want me to record... Is it me clicking on "Promote" button and showing the article is published on Facebook ? Thank you. 🙂 I would suggest first reviewing our Facebook promotion guide here and ensure your setup is approved for those items in this guide: While what was returned does include a lot, they may not be required for what you're performing, just what Facebook is returning as a general error message. Unfortunately, I cannot answer on the review items as that is what Facebook is looking for which we do not have any control over. If after you submit a video of these items in action on your community and it gets rejected, the best advice I can provide is to ask Facebook why it was rejected. That way you can re-assess and get them the information they require. If you can reply with what they messaged you with, we can try to assist. Link to comment Share on other sites More sharing options...
SecondSight Posted February 2, 2022 Author Share Posted February 2, 2022 I've been able to solve many problems, I believe... It's possible to login using Facebook or Twitter, I've linked my account in the ACP to Facebook and set up Facebook promotion... Now, this is the error message I get when I try to promote a topic : Quote You haven't selected any Facebook Groups or Pages Where can I do this ? Thank you. 🙂 Link to comment Share on other sites More sharing options...
SecondSight Posted February 2, 2022 Author Share Posted February 2, 2022 I believe it's here : But there is nothing... I must have missed a step... Link to comment Share on other sites More sharing options...
Jim M Posted February 2, 2022 Share Posted February 2, 2022 Are there any groups/pages assigned to the Facebook account you used to assign to Promotion? Link to comment Share on other sites More sharing options...
SecondSight Posted February 3, 2022 Author Share Posted February 3, 2022 (edited) Yes, I have a page on Facebook where my boards' topics were published when I promoted the topics. The page should be automatically assigned when I link my community's user account to Facebook ? In oEmbed url, on Facebook, I have the page url : https://www.facebook.com/Enseignants-du-primaire-158258504749259 Edited February 3, 2022 by SecondSight Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 3, 2022 Share Posted February 3, 2022 Sorry, Im a little confused as to what you are asking there. Have you selected that page/group for where it is you wish to promote to? Im not sure what you are referring to with oemebed, as thats not in any way related to sharing to facebook or twitter Link to comment Share on other sites More sharing options...
SecondSight Posted February 3, 2022 Author Share Posted February 3, 2022 (edited) 37 minutes ago, Marc Stridgen said: Have you selected that page/group for where it is you wish to promote to? But I don't know where to do this. EDIT : Ok, I found out what I did wrong. I needed to put the Facebook app in developer mode : Quote In order to add permissions to a facebook application for the promoting of items, you have to have your application in developer mode. Now, my page is showing and it looks like it's working fine. 🙂 Thank you. Edited February 3, 2022 by SecondSight Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 3, 2022 Share Posted February 3, 2022 Excellent. Thats great to hear Link to comment Share on other sites More sharing options...
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