Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after server migration
- Last reply by Marc,
23,026 topics in this forum
-
- 1 follower
- 21 replies
- 907 views
Hi team, How can see for every user when has accept the Terms & Privacy Policy? Thanks a lot
Last reply by Marc, -
- 1 follower
- 0 replies
- 1k views
Hi Not looked in a while at Reputations and still using the old Reputation system but added back points etc my self, don't plan on changing to the new one at present. What's should be showing in Reputation Activity ? as i have noticed nothing shows in that part for any member. Have i missed an option some where? Thank you
Last reply by bearback, -
- 3 followers
- 8 replies
- 933 views
Hello, I got a question regarding the rich results when using the Q&A boards. What triggers the "votes"? The highlighted topic has an upvote, but google still shows 0. Kind Regards, Thomas
Last reply by Andy Millne, -
- 1 follower
- 3 replies
- 541 views
After upgrading to v4.6.12, all pages are redirected to my STORE, it only happens with the account with admin role. I have cleared the cache of the browser and the application, but it's still the same, It doesn't allow me to log out of the forum either, it doesn't do anything.
Last reply by Marc, -
- 2 followers
- 2 replies
- 472 views
Hi. I want to try Blog | Download | Pages and Galleries IPS, can i added to my IPS?
Last reply by Marc, -
- 3 followers
- 11 replies
- 1.1k views
Face book integration requires that the privacy policy includes the following : 1. Privacy policy needs to explain what data you are collecting from users 2. Privacy policy needs to have a clear explanation of what purposes the app is using that data. 3 .Privacy Policy should have clear explanation of how the data is deleted What to include to cover the above in the policy in relation to facebook login app ?
Last reply by Marc, -
- 4 replies
- 703 views
The Editor used to have a "Source" button which would display the html being edited. It is no longer there and its also not available to be added to the toolbar. I must have it!! 🙂
Last reply by Daniel F, -
- 3 replies
- 939 views
I looked today and Google Analytics says I had 427,890 pge views over the last month but when I login to Invision it says I had 870K page views. That's a big difference. Anyone know the best place to add the Google Analytic code to get a more accurate assessment? Also, does Invision allow you get a better breakdown and go back further than a month?
Last reply by tpasa, -
We have some problematic members such that we want to get notified every time they post content (new topic, reply to topic, etc) but without them knowing we're watching over them (i.e. we probably can't follow them without them picking up on it and dealing with the BS around that). There is a specific reason for doing it this way (quietly/silently). Is it possible and if so, where can I set it up?
Last reply by Jim M, -
-
- 6 replies
- 677 views
My site is down after upgrading to 4.6.12. Upgrade went smooth, no issues reported but now the site is completely down. I found this error in the php log: [05-Apr-2022 19:17:49 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /srv/http/root/html/system/Theme/Theme.php(2632) : eval()'d code on line 37
Last reply by Jim M, -
- 3 replies
- 730 views
Have updated to 4.12 and now I am faced with the subscriptions page that will not move - that is I cannot access any other pages from the menu as it always reverts to the subscriptions page. I cannot sign out as it keeps reverting to the subscriptions page. I cannot use the blocks menu as it keeps ... you get the picture. If I'm not signed in there is no issue - I've cleared the caches and there is nothing showing in the support as anything untowards. All applications are up-to-date. The issue is only present when signed in, but once signed in it's impossible to sign out. Any help would be most appreciated. This is the page that is constant:
Last reply by Jim M, -
- 3 followers
- 10 replies
- 1.3k views
Hi! The 'Manage Followed Content' page does not work. (I have already disabled all apps and plugins) I have the following error in the logs 👇 The URL of page the error occurred on was https://eletronicabr.com/followed/?type=gallery_image&change_section=1 SELECT count(*) FROM `core_follow` LEFT JOIN `gallery_images` ON gallery_images.image_id=core_follow.follow_rel_id AND core_follow.follow_app='gallery' STRAIGHT_JOIN `gallery_categories` ON gallery_categories.category_id=gallery_images.image_category_id LEFT JOIN `core_permission_index` ON core_permission_index.app='gallery' AND core_permission_index.perm_type='category' AND core_permission_index.…
Last reply by Jim M, -
- 1 follower
- 5 replies
- 663 views
sorry for my english I wanted to migrate to invision community because it is more organized I want to explain to you I just converted xenforo to invision community the links work fine everything is great but in xenforo I had more options to put advertising than in invision community since it only has 6 positions to show announcement yesterday I put into operation the new invision community platform converted from xenforo but the income is not the same my question is for you it will be necessary to wait for the adsense robots to have to adapt to that new platform forgive me for not knowing how to explain well I mean the announcement will take longer to appear as it is a ne…
Last reply by Marc, -
- 2 followers
- 29 replies
- 1.6k views
Hi there, finally made it live a few days ago and i'm starting to see a few bugs being reported by the group. RSVP isn't working correctly. I have badges connected to 1, 20, 50, etc RSVPs and someone just got them all after RSVP'ing to 2 calendar events. They've only ever RSVP'd to 2. People are also saying that they are getting the Daily concurrent badges too early too. Someone has logged in around once a week but got the 30 days logged in daily badge. I'm not sure how I can remove these badges now, if they've incorrectly been given out, without a full reconstruction of the database which would look like a majo…
Last reply by Marc, -
- 2 followers
- 8 replies
- 779 views
Hello, Since this morning I can no longer access my forum. Connect to PCA : ok thank you in advance for your help I have this: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Marc, -
- 2 followers
- 16 replies
- 1.4k views
Hi all! For a few days now, some (few) users have had the problem that the images taken with their smartphone are loaded rotated from the forum. I know that is likely to be on the users end and not our end, but what can you recommend to them? Thank you!
Last reply by Marc, -
To reproduce: Open "mark as solution" in a new tab several times Look at the author's solutions list, and observe that the same post shows up multiple times, and the user's solution count has increased accordingly. This can be triggered accidentally, eg if the user accidentally clicks the button multiple times or has a network dropout, and could also be exploited by users to quietly artificially boost their solution count. It happens because in \IPS\Content\Solvable::toggleSolveComment, you don't delete the existing entry from core_solved_index when marking a new post as a solution (though you do clear the solved flag from the existing post). You also…
Last reply by Marc, -
-
- 2 followers
- 16 replies
- 1.4k views
The issue is as follows: Have package with multiple renewal terms: 1. 30 days / $10 2. 180 days / $30 (add to base price) 3. 360 days / $60 (add to base price) Select 2 or 3. The price will display: "First 30 days $XX" always. If "add to base price" is selected it should display 180 or 360 days for 2 and 3. Otherwise it claims that first 30 days cost price + renewal. Issue lays somewhere in {{$priceDetails = $package->fullPriceInfo();}} Quick solution would be appreciated.
Last reply by Marc, -
- 3 followers
- 2 replies
- 513 views
If a user creates one comment on record, IP Address Tool will count this comment for all databases that have comments enabled. Example for the user who has made 6 comments in Guides: In the example above, the user has never commented lessons or drafts. If he comments on guide another time, the number of comments will increase in all databases.
Last reply by Marc, -
- 1 follower
- 2 replies
- 534 views
Hello! This problem is observed in popular browsers, and on all versions 4.6, even here https://invisioncommunity.com/notifications/options/
Last reply by Marc, -
- 2 followers
- 5 replies
- 1.1k views
Hi Invision, There is a very problematic bug with Business Address on Commerce 4.6.11. Here is what happens: When Commerce is configured to use a business tax type (for instance "European Union VAT Rates"), then, during registration, the type of address used is /nexus/dev/html/global/form/businessAddress.phtml Then, it is possible to choose a “Consumer” or “Business” address. 1st problem: When choosing the “Business” address type, the field for the company name does not appear when the chosen country is outside the European Union. Thus, an American user who chooses a Business address cannot fill in his company name. This problem comes …
Last reply by Marc, -
- 1 follower
- 28 replies
- 1.5k views
We have a client attempting to take out a subscription but is running into an issue when attempting to complete. This is what the client sees: This is in the error logs but it doesn't indicate what the actual issue is - can you shed some light on this? 4X196/3 We are unable to process your purchase. Please contact us for assistance.
Last reply by Marc, -
- 2 followers
- 2 replies
- 1.1k views
Hi, I by chance noticed a typo error (backgroun instead of background) in CSS Template core > global > framework > spectrum.css backgrou .sp-colorize-container { background-image:url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAwAAAAMCAIAAADZF8uwAAAAGUlEQVQYV2M4gwH+YwCGIasIUwhT25BVBADtzYNYrHvv4gAAAABJRU5ErkJggg==) } May have been in previous versions but found it in 4.6.11. Thank you
Last reply by Marc, -
- 1 follower
- 4 replies
- 685 views
Hi This looks like a bug. When a member buys the product through the store the grace period is set but when the Admin manually adds an invoice to a member using the same product the grace period is not set. To test you need a renewable product with a grace period and manually add the invoice with that product to the a member. Edit the Active purchase to see the grace period. This is the same product with 2 days grace period.
Last reply by Marc, -
- 2 followers
- 2 replies
- 604 views
How to reproduce: Enable Post Before Register Enable Use forum for comments in database setting Create some comments for the record as guest, without confirming registration. Disable Use forum for comments in database setting All comments from step 3 become instantly public, posted by Guest
Last reply by Marc,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
