ponty stéphane Posted March 22, 2022 Share Posted March 22, 2022 Hello, Since this morning I can no longer access my forum. Connect to PCA : ok thank you in advance for your help I have this: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. Link to comment Share on other sites More sharing options...
Solution Stuart Silvester Posted March 22, 2022 Solution Share Posted March 22, 2022 Hi, It looks like there was a permissions issue with the existing template cache files in the folder configured for the template caching. Deleting those template cache files and allowing them to recreate with the correct permissions has fixed the issue. Alternatively, disabling template disk caching is a quick way to address an issue like this (you'll see in AdminCP > System > Support > System Log many errors relating to disk caching) Link to comment Share on other sites More sharing options...
ponty stéphane Posted March 22, 2022 Author Share Posted March 22, 2022 36 minutes ago, Stuart Silvester said: Hi, It looks like there was a permissions issue with the existing template cache files in the folder configured for the template caching. Deleting those template cache files and allowing them to recreate with the correct permissions has fixed the issue. Alternatively, disabling template disk caching is a quick way to address an issue like this (you'll see in AdminCP > System > Support > System Log many errors relating to disk caching) Thank you very much for the information and your efficiency Stuart Silvester 1 Link to comment Share on other sites More sharing options...
ponty stéphane Posted March 28, 2022 Author Share Posted March 28, 2022 On 3/22/2022 at 1:24 PM, Stuart Silvester said: Hi, It looks like there was a permissions issue with the existing template cache files in the folder configured for the template caching. Deleting those template cache files and allowing them to recreate with the correct permissions has fixed the issue. Alternatively, disabling template disk caching is a quick way to address an issue like this (you'll see in AdminCP > System > Support > System Log many errors relating to disk caching) Good evening, May I know what you did to solve this problem? Best regards, Link to comment Share on other sites More sharing options...
Jim M Posted March 28, 2022 Share Posted March 28, 2022 6 minutes ago, ponty stéphane said: Good evening, May I know what you did to solve this problem? Best regards, You will want to delete the template cache files in the /uploads directory which start with: template_ Link to comment Share on other sites More sharing options...
ponty stéphane Posted March 28, 2022 Author Share Posted March 28, 2022 11 minutes ago, Jim M said: Vous voudrez supprimer les fichiers de cache de modèles dans le répertoire /uploads qui commencent par : template_ with ftp ? Link to comment Share on other sites More sharing options...
Jim M Posted March 28, 2022 Share Posted March 28, 2022 4 minutes ago, ponty stéphane said: with ftp ? Correct. Link to comment Share on other sites More sharing options...
ponty stéphane Posted April 5, 2022 Author Share Posted April 5, 2022 On 3/28/2022 at 8:58 PM, Jim M said: Correct. Thanks very much. And I delete them all? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 5, 2022 Share Posted April 5, 2022 2 hours ago, ponty stéphane said: Thanks very much. And I delete them all? Yes, you would remove all those files Link to comment Share on other sites More sharing options...
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