Known Issue Commerce renewal term text (price) display bug

[PatrickRQ]

The issue is as follows:

Have package with multiple renewal terms:

1. 30 days / $10
2. 180 days / $30 (add to base price)
3. 360 days / $60 (add to base price)

Select 2 or 3. The price will display:

"First 30 days $XX" always. If "add to base price" is selected it should display 180 or 360 days for 2 and 3. Otherwise it claims that first 30 days cost price + renewal.

 

Issue lays somewhere in {{$priceDetails = $package->fullPriceInfo();}}

Quick solution would be appreciated.

Edited Wednesday at 01:12 AM by PatrickRQ

[Marc Stridgen]

I would need an example I can take a look at on your site in order to determine what is happening here. If you can provide this, we can certainly take a look

[PatrickRQ]

I noticed it on my test site while preparing to launch after migration, the site is not accessible yet. Unless you can access my PC via e.g. team viewer and then see the board directly.

Edited Wednesday at 09:21 AM by PatrickRQ

[Marc Stridgen]

Could you screenshot what you have set up. I can then set it up this end and see whats going on there

[PatrickRQ]

Sure thing Marc, Configure product with such pricing/renewals

Then go to that product in store front and start changing the renewal terms. You will notice that when you select any of renewals where "add to base price" is selected the system will keep saying that this is price for first 30 days. Where it should be price for selected renewal term length.
 

[Marc Stridgen]

Please could you also screenshot the issue itself, as Im not sure where there is an issue here. From what you have said, it sounds to be correct

[PatrickRQ]

Image above is correct for first renewal term, which say: "First 30 days: 530" then "55/30 days". This is first renewal.

Now, switch to renewal 2 or 3 which is 180 or 360 days and adds the renewal value to the base price

As you can see it still says "First 30 days" but the price is already 530 + 275. The text should say now:

"First 180 days: 805" then "275/180 days". This is because the renewal price is selected to be added to base price, so in real customer pays here for the period of 180 days.

Makes a sense to you now? Current behavior is like not considering the value of renewal was added to base price so customer pays upfront for entire period.

In short, when "add to base price" is selected for specific renewal term then you should pull the actual term length to display for the area saying "First X days"

Edited Wednesday at 01:16 PM by PatrickRQ

[Marc Stridgen]

Yes, it does indeed. I was looking at the values there, when its actually the days  that are an issue. Please bear with me while I take a look, and will likely need to get this submitted as a bug

[Marc Stridgen]

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.