Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 3 replies
- 627 views
Recently some members of my site have reported being unable to see the results of polls, getting the error message of "You do not have permission to vote in this poll, or see the poll results." I can't figure out what is causing this. I have gone through the ACP to log in as them and confirm the error displays. I have changed their groups and secondary groups and the error still persists, so it seems to be tied directly to their accounts, but I can't find any settings that would seem to limit this behavior. Any ideas?
Last reply by Jim M, -
- 2 followers
- 5 replies
- 742 views
Hello, I installed 4.7.0 beta and now my ACP¡s marketplace has stopped displaying any plugins/apps. Not plugins, no themes, no apps. Is this normal? Only those that can be installed are displayed? Thanks
Last reply by Stuart Silvester, -
- 1 follower
- 3 replies
- 520 views
How to fix this? Can't see Social icon? Anyone help me. Tks.
Last reply by Jim M, -
- 3 replies
- 621 views
My order is Payment pending long than 24 hours, I believe you guys not working on the weekends.
Last reply by Jim M, -
- 2 followers
- 6 replies
- 1.6k views
Hi. I make an app login via Outlook account. Have Application ID and Password, but can't login, anyone who how to check the error? I only see "Something went wrong, please try again later". Tks.
Last reply by Jim M, -
- 1 follower
- 5 replies
- 514 views
Hi, we've been having some issues with our site for quite some time, and I'd like to have them fixed. 1. This one is very important, and impacting us hard. Whenever a new person subscribes, or an existing member renews their subscription, the subscription should end after one calendar year (we'd like it to end at a set date, but for some odd reason Invision doesn't support that). Ever so often however, the subscription will expire more than one year later. Here are some recent examples: So the question is both why is this happening, and why can't we choose when the subscription should expire? We also need help cleaning this up. This year we also exp…
Last reply by Jim M, -
- 2 followers
- 11 replies
- 799 views
So recently I started getting emails on manual review required (spam defense) but the member gets approved automatically anyway. It appears there are two Spam Defense log entries for the same account. The first flags a 3 (manual review required) and the second flags a 1 (auto approval). However, I am not sure why there are two checks?
Last reply by Jim M, -
- 1 follower
- 1 reply
- 510 views
Am trying to make a block to display a base 64 encoded string to an image. Once upon a time i had this working, though have sadly long lost the code; According to here, to ref my custom field all i'd need to add is {$record->customFieldDisplayByKey('base_string', 'listing')|raw}, yet adding this single line breaks everything immediately. : Anyone care to point my in the right direction of what i'm doing wrong exactly? 🙃 This also generates a HUGE error log that i have no idea how to make heads or tails of 🤷♂️
Last reply by Matt, -
- 2 followers
- 3 replies
- 861 views
I was using the Active Member group (see screenshot below) as the default when anyone registered. We recently went to a subscription registration. I had moved all the Active Members to a group called Inactive Member (can only view what Guests view) so there are absolutely no one in the Active Member group. I want to delete this group since I don't use it anymore. For some reason there is no delete choice. All guests who subscribe are put in a new group called Subscriber 1 Month or Subscriber 3 month, depending on which subscription plan they choose. Registered members who are in the Inactive Member group if they login are forced to purchase a subscription plan…
Last reply by bradybarrows, -
- 1 follower
- 1 reply
- 515 views
How can we add icon like png, jpg,... in Post title?
Last reply by Jim M, -
- 2 followers
- 25 replies
- 1.6k views
I ported my /uploads to external storage (Backblaze, which I know isn't supported directly but does work and I followed this guideline), however some of the images didn't update to the external source URL. The majority are just fine, but there are exceptions I'm finding that are resulting in broken images pointing to my host server's original URL rather than the external URL. Are there additional tasks I can or need to run? I tried clearing the IPS cache, but that won't resolve the image URLs being incorrect.
Last reply by Jim M, -
- 4 replies
- 1.3k views
UnderflowException: (0) #0 /home/teamgame/public_html/forum/applications/axenserverlist/sources/Servers/Servers.php(236): IPS\Db\_Select->first() #1 /home/teamgame/public_html/forum/system/Patterns/ActiveRecord.php(335): IPS\axenserverlist\_Servers->get__description() #2 /home/teamgame/public_html/forum/system/Node/Controller.php(223): IPS\Patterns\_ActiveRecord->__get('_description') #3 /home/teamgame/public_html/forum/system/Node/Controller.php(113): IPS\Node\_Controller->_getRow(5) #4 /home/teamgame/public_html/forum/system/Helpers/Tree/Tree.php(130): IPS\Node\_Controller->_getRoots(NULL) #5 /home/teamgame/public_html/forum/system/Node/Contr…
Last reply by Mark H, -
- 1 follower
- 4 replies
- 434 views
Hello, I am considering moving content out from my forum onto single "Pages". After having created the new pages and copied the content I would like to delete the then obsolete forum posts. Problem is, that the forum is well indexed by Google & Co, and I am sure some aticles are also directly linked to from some other websites. So my question is, if there is a chance somewhere within the ACP to configure page forwardings? Something like: https://www.myforum.com/topic/2804-21-setup-zendesk-gse-actions/ --> https://www.myforum.com/zendesk-integration/setup/21-setup-zendesk-gse-actions-r8/ Regards, Tom.
Last reply by Refsmmat, -
- 2 followers
- 2 replies
- 752 views
Hi. How to create a direct link to paypal or bank in vietnam like this in IPS?
Last reply by Clover13, -
- 3 followers
- 6 replies
- 1.1k views
Hello, there. I'm using Redis for caching, but after a server migration I started seeing this warning. The problem is that other applications on the same virtual host are using redis without a problem. If I try to change the caching system, to file system or mysql, for example, the warning keeps showing "cache not working". 1 - Already purged browser cache 2 - Already purged forum cache by the "something is wrong". Any ideas? Thank you for your time.
Last reply by CheersnGears, -
- 3 replies
- 510 views
I have the club setting open - which I don't mind and makes it easy for members of the invision community to join (don't have to approve them or invite) But I am wondering if there is a way to hide the topics (which I have named let's chat) on the menu from those who are not members of the community yet. I have the members not visible to non members - so that is hidden, but the chat being seen shows the members and their profiles can be viewed. I'm not a fan of that since they aren't logged in or a member yet. So the members list is hidden, but in the end they can see all the members as well as their profile. Is there a way to hide the topic from th…
Last reply by Mark H, -
- 1 follower
- 4 replies
- 610 views
Or should it work for all content types? Thanks.
Last reply by Daniel F, -
No bug tracker availalble so it's going in here.
Last reply by Randy Calvert, -
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- 2 followers
- 16 replies
- 1.6k views
I'm getting a 500 error when I visit my site. I just switched hosts, the DB has been uploaded and the new DB details were added to the conf_global.php I googled a bit and it said to check in uploads/logs directory but there is nothing there. No clue why this is happening.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 621 views
Hello, I had a thread on my forum with hundreds of replies within it and out of nowhere it disappeared. I cant neither find it on the DB nor within the content search. After rescanning the post count, the post amount also went down. Neither the Moderation Log nor any Log contains any deletion notice. What could cause such issue? I have linked an account with AdminCP access on the license info.
Last reply by Jim M, -
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- 1 reply
- 458 views
Certain image areas appear on the side of the screen in mobile view
Last reply by Daniel F, -
- 2 followers
- 4 replies
- 423 views
Hi team, to activate the Apple Pay method Stripe requires to upload a file in a exact folder. How can do it in the cloud IPS? Thanks a lot.
Last reply by Lindor, -
- 3 followers
- 9 replies
- 1.4k views
I have a Wordpress site with lots of users and I want them to be able to automatically log into the community via SSO. So I have set up an OAuth 2.0 server on wordpress and connected it to an OAuth client on Invision Community. I have been able to log into the community via this method, so I know that it works. But that said, I have the following challenges to fix: 1) If I log into the main wordpress site, then go to the community, I am not automatically logged into the community. Is there something I can add to the link or something to trigger the OAuth signin option when a user goes to the forum from the main site? 2) On the community when clicking Si…
Last reply by stoo2000, -
- 1 follower
- 5 replies
- 783 views
If a member attempts to join a club on my website this error is what occurs. How can I resolve this issue? I'm on the road and updating the website with my travels. Other members are trying to join the travel camping club and this error occurs.
Last reply by Jim M, -
- 2 followers
- 5 replies
- 723 views
For example... https://www.thelotusforums.com/forums/topic/104861-alunox-manifold-with-efr-6258-g-twin-scroll-turbo-upgrade/#comment-970907 I thought the rebuild of thumbnails would make sure they all work. I've moved them from local storage to Amazon S3. Thanks.
Last reply by Jim M,
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