Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 2 replies
- 650 views
We have the following issue we would like to address. Some of the support desk emails that come to Invision Community Support Requests come from our internal email address but they contain a "reply to" address of the user. For example, these types of requests come from support@company.com but the reply to email address is user1@gmail.com. The support system picks up the user as support@company.com. Thus replying to the request does not end up in the user's email box. Is it possible to pick up the reply-to email address and add it to the CC field or make it the primary address that our reps can reply to?
Last reply by Roman Vaisman, -
- 1 follower
- 1 reply
- 784 views
We have been self hosted for a very long time. Our site was built around html for the longest time. My content guy has moved around 99% of the content to use pages in the forum. That being said there are still images used in pages that are outside the main forum folder. Would those get moved to the cloud and into the database or forum file structure during a move to the cloud? We are currently hosted with GoDaddy and have been running into resource limits that make our site give errors. I do not have the time to keep up with the site as much as I used to so looking for easier solution for the site. Just thought of a couple other questions. In the get support section o…
Last reply by Jim M, -
- 2 followers
- 17 replies
- 1k views
Hello. Please tell me how to implement filtering by taxonomitries in IPS4, so that, for example, several fitrations are attributed to one record, there is a car according to a clear number, and that there would be filtration by brand, brand, engine volume, type of electronic block, brand of electronic block. The essence of this is that I want to make a help for the ECU that stand on cars, and one ECU stands on different cars with different configurations, so I want to do so that after passing the filter I choose which car the filter is interested in, I filtered everything and left only the record that passes all the selected filters and corresponds to the selected one. …
Last reply by Jim M, -
- 1 follower
- 1 reply
- 663 views
Is there a way to view inside the Blog Entry Feed only those blogs related to the blog I'm in? When we set up a Blog Entry Feed for a specific blogs in the editing part in order to see them alongside a new entry, these then also appear in all the other blogs's entries (where we would like to insert different blogs) Thanks in advance for your support
Last reply by Mark H, -
- 1 follower
- 2 replies
- 696 views
For the past couple of days I've seen this error repeat over and over in my php error logs. Does anyone know what could be causing it? [08-Aug-2022 00:10:59 UTC] PHP Deprecated: Optional parameter $votes declared before required parameter $pagination is implicitly treated as a required parameter in /home/mysite/public_html/uploads/template_cache/template_161_7a734b11232065691bc1176040cb26ad_topics.php on line 3174 [08-Aug-2022 00:10:59 UTC] PHP Deprecated: Optional parameter $nextUnread declared before required parameter $pagination is implicitly treated as a required parameter in /home/mysite/public_html/uploads/template_cache/template_161_7a734b11232065691bc1176040…
Last reply by Ryan Ashbrook, -
- 2 followers
- 11 replies
- 869 views
Hello, The following langs are missing (Pages app)
Last reply by Daniel F, -
- 2 followers
- 3 replies
- 593 views
Hello, We've switched from the trial version of Invision Community, but we still have the "Buy Now" button in the user menu and the chat in the lower right corner.
Last reply by Marc, -
- 1 follower
- 7 replies
- 937 views
Is there a way to change the Checked Default Search Option on the Front Page? Currently it is set to "Pages" which doesn't return any search results. On other pages the default is Topics or This Forum. On the Front Page I would like it to either Default to "Everywhere" or "Topics". Is there anyway to change this?
Last reply by Demonland31, -
- 1 follower
- 2 replies
- 421 views
I don't know what happened but my support option isn't working. My themes do not seem to be working correctly. I promise I did not try to delete any more of them.
Last reply by Marc, -
- 2 followers
- 4 replies
- 710 views
Hi I clicked on the proposed update as always. I think it was from 4.7.0 to 4.7.1? Anyway, in the admin page it told me it needs to fix something in db and I proceeded with that. As a result the site is broken. The admin page says: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Incorrect key file for table 'ibf_core_sys_lang'; try to repair it You can try again by clicking the button below, or try again later. the main page of the forum says: SELECT * FROM `ibf_forums_topics` AS `forums_topics` WHERE `tid`='485524' IPS\Db\Exception: Incor…
Last reply by Marc, -
- 1 follower
- 6 replies
- 628 views
Hi, I am trying to automatically upgrade but I'm getting this error. I tried changing permissions to 777 but that doesn't work, so what am I missing? If you are sure the files have been uploaded correctly, make sure the permissions are set correctly on them. community/applications/core/modules/admin/system/upgrade.php
Last reply by Mark H, -
- 1 follower
- 4 replies
- 652 views
Hi, I am trying to update but stuck in last step. I've to restore my website from Backup. I tried to update through update link. But system asked me to upload files manually. I downloaded the from client area and uploaded through FTP but the screen stuck here then I tried from other laptop the below page was coming Pls help me to overcome this
Last reply by Mark H, -
- 1 follower
- 29 replies
- 1.7k views
IPS 4.7.0 and started today - Error: Call to a member function language() on null (0) #0 /home/oldlndse/public_html/init.php(927) : eval()'d code(21): IPS\Dispatcher\_Standard::baseJs() #1 /home/oldlndse/public_html/system/Dispatcher/Front.php(792): IPS\Dispatcher\hook391::baseJs() #2 /home/oldlndse/public_html/init.php(927) : eval()'d code(78): IPS\Dispatcher\_Front::baseJs() #3 /home/oldlndse/public_html/init.php(927) : eval()'d code(26): IPS\Dispatcher\stickynotes_hook_Outputs::baseJs() #4 /home/oldlndse/public_html/init.php(927) : eval()'d code(27): IPS\Dispatcher\bimchatbox_hook_includeJSandCSS::baseJs() #5 /home/oldlndse/public_html/system/Dispatcher/Front.php(82…
Last reply by Jim M, -
hello, I am going to be moving servers this weekend, (from centos to rhel) I am going to copy the forum directory, along with the database for the forum. when I put these on the new server are there any files I need to change to give access, or change the location of the DB? I just want to make sure that even though the machine is changing that the forum stays functional.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 738 views
I logged into the forum today, it had an update however nothing is displaying properly. it comes up with this: nothing has changed since yesterday. SELECT *, core_sys_lang_words.word_custom as database_name, core_sys_lang_words2.word_custom as record_name FROM `cms_databases` LEFT JOIN `core_sys_lang_words` ON core_sys_lang_words.word_key=CONCAT( 'content_db_', cms_databases.database_id ) AND core_sys_lang_words.lang_id=1 LEFT JOIN `core_sys_lang_words` AS `core_sys_lang_words2` ON core_sys_lang_words2.word_key=CONCAT( 'content_db_lang_pu_', cms_databases.database_id ) AND core_sys_lang_words2.lang_id=1 ORDER BY core_sys_lang_words.word_custom IPS\Db\Exception: Can't…
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 838 views
And when i Reorder Forum, this is a problem.
Last reply by Marc, -
- 2 followers
- 9 replies
- 1.1k views
When I create or update any forum and need to reorder IPS returns the 3S101/B error. I need to reload the forum index page and reorder again. Take a look this video to view this error. Can you take a look to solve it? Thanks a lot.
Last reply by Marc, -
- 3 followers
- 4 replies
- 1.1k views
Line 1182: // If this is a 'too large' error, we won't if( err.code == -600 || err.code == -601 ){ errorCounts[ ( err.code == -600 ) ? 'size' : 'ext' ]++; return; } Uncaught ReferenceError: errorCounts is not defined at plupload.Uploader.error (ips.ui.uploader.js?v=0377a8ff2e1646391066:1184:6) at plupload.Uploader.dispatchEvent (plupload.dev.js?v=0377a8ff2e1646391066:2205:21) at plupload.Uploader.trigger (moxie.js?v=0377a8ff2e1646391066:2240:30) at plupload.Uploader.<anonymous> (plupload.dev.js?v=0377a8ff2e1646391066:764:8) at Array.<anonymous> (plupload.dev.js?v=0377a8ff2e1646391066:2036:26) at c…
Last reply by Marc, -
- 2 followers
- 4 replies
- 620 views
Hello all, 👋 So far, I am loving the Invision Community forum software. It has been very simple to set up and, even though I haven't posted anything here yet, I have been browsing theses forums for help with setting up my forums and it has been great. I have a question that I could not find the answer to using the above search. I was hoping to get some insight here. My issue is that, I would love to have more detailed 'breadcrum navigation path'. (I guess that's what it's called) In other words, this is the sort of navigation path I would love for my forum to display: However, I can be 3 subforums deep in my personal forum and it still lo…
Last reply by Marc, -
- 2 followers
- 2 replies
- 953 views
4.6.10 all customizations disabled default theme I'm not sure how long this has existed, however I've encountered it while working on an application that adds custom validation to the package form. Steps to reproduce: Create a custom text field, set it to Required, and assign it to a package = On the front end, view packages in List View. This adds a "Choose Options" button Click Choose Options, do not fill out any fields, and try to add to cart A new element will be added below the form each time "Add to cart" is clicked, instead of showing that the required field was not filled out If the field is filled out and add…
Last reply by Marc, -
- 1 follower
- 3 replies
- 565 views
hi, I have a problem. I have set the contact us button to create a new support request. if a member contact me, I do not have any problem since I get all the member details. when a guest contact me, in the contact us 2 additional field's are shown. "Name" "Mail" and message in the support ticket, only the mail and message are shown, and the "name" despaired. P.S is there any option on adding additional Felds to the support form? Thank you
Last reply by Marc, -
- 2 followers
- 7 replies
- 727 views
I experienced this bug last night and knew that IPS would want me to reliably duplicate the error. I installed 4.6.12.1 fresh on 4 different test sites. The only configuring I did was to setup a Cron job and to name the site in the "General Configuration" screen. i did not install any plugins or other marketplace apps. I went ahead and created a test club on all 4 test sites and then proceeded to create multiple "Pages". I then attempted to delete them by doing this: The following screen popped up. I went ahead and clicked on the "OK" button. An error message is consistently displayed. A screenshot will be provided below. I created "Page…
Last reply by Marc, -
- 1 follower
- 15 replies
- 996 views
Hello. After upgrading to 4.7 legitimate content from long time members with thousands of posts is sometimes flagged for mod approval. This has never happened before the last upgrade. The posts in question might include picture upload or an external hyperlink. How can I find out what setting is causing this and fix it? Thank you.
Last reply by virap, -
- 1 follower
- 3 replies
- 678 views
Hello, is there a way to set up a notification that emails me when a certain product or all products become out of stock?
Last reply by Marc, -
- 2 followers
- 3 replies
- 750 views
Hello, What is the best way to test if my board is ready for PHP 8? It should be helpful if there is a script from IPS that can be uploaded to check the current install on problems with PHP 8.X Thanks
Last reply by Marc,
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