Technical Problems
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 2 replies
- 356 views
Please fix.
Last reply by Jim M, -
- 1 follower
- 14 replies
- 957 views
Invision version 4.5 (I think) PHP version 7.4.30 MySQL version 5.6.51-cll-lve I get this error when I try to update: Some source files are not correct for the current version. If you uploaded the files to your server manually, the process may have failed or not completed yet. Download the latest version from your client area and upload the files again in order to continue. The files in questions are all the files in the /applications/ directory. What permissions should these files have?
Last reply by Jim M, -
- 5 replies
- 696 views
My community is completely inaccessible to admin or members. Is the cloud server down again? Thanks!
Last reply by Jim M, -
- 2 followers
- 5 replies
- 528 views
Hello, I am having a weird issue with a member. He is unable to log in or reset his password. As an admin, I've signed in as the username and it works fine... but I've tried to change his password several times on ACP and I won't be able to log in from Chrome or Firefox. The admin can sign in on the website as the user from ACP, but neither the user nor I, can log in with the new credentials if done outside ACP. I've tried several times with different passwords and it won't work 😞 The user asked me but I don't know what to tell me because it doesn't make sense. I've tired to change the user groups manually, just in case it was related to the user group, but…
Last reply by Marc, -
- 2 followers
- 1 reply
- 481 views
Good afternoon, One of my members was wondering if she can attach a sound file in her forum post. She know how to attach photos, but now wants to attach a sound. Is this possible? thanks, Lesley
Last reply by Marc, -
- 3 followers
- 5 replies
- 338 views
Hi, I just uploaded new reaction emojis. Now, the static emoji (to encourage people to like/love/react a post) is not showing up anymore. You can see the number of likes with the new emoji. But to see the new emojis "call to action", you need to pass over it. Otherwise: blank (check video below). Info: . I added very light emojis, square format, 100x100px, .png. . I cleared caches (from IPS admin >support) Thank you for your help ! Olivier Emoji.mp4
Last reply by Marc, -
- 2 followers
- 6 replies
- 480 views
We just tried to create a second category in downloads and got this error - Any ideas? UPDATE `downloads_categories` `downloads_categories` SET `cname_furl`='walking-football-tournaments-festivals',`callow_anonymous`=false,`cpwyw_onoff`=true,`cpwyw_groups`='4',`cparent`=0,`csortorder`='updated',`cdisclaimer_location`='download',`clog`=NULL,`ctypes`=NULL,`cmaxfile`=NULL,`cmultiple_files`=true,`cversion_numbers`='1',`cversioning`=NULL,`crequire_changelog`=false,`cmaxss`=0,`cmaxdims`='0x0',`ctags_disabled`=false,`ctags_noprefixes`=false,`ctags_predefined`='',`cforum_id`=0,`ctopic_prefix`=NULL,`ctopic_suffix`=NULL,`cbitoptions`=261 WHERE cid=8 IPS\Db\Exception: Unkno…
Last reply by Unlucky, -
- 1 follower
- 8 replies
- 526 views
Semrush returns 403, no issues when I visit the platform. Here is the fix as per Semrush. Can someone check?
Last reply by Marc, -
- 1 follower
- 2 replies
- 552 views
Routine maintenance tasks are performed as users access the site but it looks like the traffic to your community is not sufficient to run these tasks on time. This will cause significant damage to your community if not resolved. It is recommended that you set up a cron or a web service so that these tasks can be run even when there isn't any traffic coming to your community. how can i fix it?
Last reply by Marc, -
- 1 follower
- 4 replies
- 540 views
Hey! I just merged a fairly large topic (lets call it X) with a smaller one (Y) that was basically exactly the same in terms of premise. X had a poll on it with quite a lot of votes, but upon merging Y into X - the poll disappeared from X! Is this intended behaviour? I did not see a warning that, that may happen (might just be my ignorance). Is there anyway to get that poll back? Topic X was also unpromoted (is this intended when merging as well?), that isn't too much of a problem as it can just be promoted again, no real harm there though is there any way to stop that from happening in future? Thanks in advance.
Last reply by Marc, -
- 2 followers
- 1 reply
- 494 views
Reported to me in https://linustechtips.com/topic/1443429-if-theres-a-username-behind-the-cursor-when-youre-reacting-to-a-post-the-hover-card-is-appended-to-the-bottom-page/ (there's a video there which illustrates the issue pretty well). To reproduce: Find a post that somebody else has reacted to Open the react menu, and position the cursor above the username of the member that has already reacted, eg on funny in Click to react to the post Have the request to ?do=showReactionsComment complete: After the reaction menu has closed, so that the hovercard starts getting triggered due to the hover event on the username Before the …
Last reply by Marc, -
- 2 followers
- 1 reply
- 537 views
There is a typo on the gamify page: Link: https://invisioncommunity.com/innovate/gamify/ The word "they" I've highlighted should be removed.
Last reply by Marc, -
- 2 replies
- 409 views
Hello, I used to have user names with two characters only on my board. I recently merged two boards and users with two characters have added random numbers to their log in, ie AA to AA84465098. I am trying to change their user names in ACP, but I am getting this: The value must be at least 3 characters long. I've checked all over ACP to where can I change it to 2 characters, but can't find anything. I am sure it works though, as one of these boards before merging had working log ins with 2 characters was also on IPS 4.7.0. How could I change it? Thanks in advance!
Last reply by angle4cor, -
- 2 followers
- 2 replies
- 534 views
Hello. I am trying to merge two boards, both on Invision Community 4.7.0. After filling in all the details in the converter and processing, I am getting such error: TypeError: timezone_name_from_abbr(): Argument #2 ($utcOffset) must be of type int, string given (0) #0 /home/xxx/public_html/applications/convert/sources/Library/Core.php(3460): timezone_name_from_abbr('', 'UTC') #1 /home/xxx/public_html/applications/convert/sources/Software/Core/Invisioncommunity.php(681): IPS\convert\Library\_Core->convertMember(Array, Array, NULL, '/home/srv45997/...', NULL, NULL, '/home/srv45997/...') #2 /home/xxx/public_html/applications/convert/sources/Library.php(285): IPS…
Last reply by angle4cor, -
- 9 replies
- 589 views
I just changed the url of my community. Everything seemed to be working, including my admin area. Now I'm trying to upgrade to the latest version, but after a couple of steps I get this message: I tried clearing the cache, but that doesn't seem to work either. What to do? PS, The community itself was also working, but now only shows an "upgrade in process" message.
Last reply by kstan, -
- 1 follower
- 4 replies
- 565 views
Hi, how can i disable it? My Hosting Provider is disabled it by Server, but it still same thing happend. What can i do?
Last reply by hackinOS, -
- 2 followers
- 2 replies
- 647 views
Hi, Is there a way cloud users can do a database backup to include the records also ? I know if requested IPS can provide this if requested, but if I wanted a monthly backup that would get quite annoying. Any other solutions ? Thanks
Last reply by fantasystar, -
- 1 follower
- 6 replies
- 560 views
I have searched the help guides, done Google searches, and scanned the support topics. Was tagging a feature that was added in 4.2 but removed later on? It doesn't show up now on the 4.7 demo. The help guides state that tags can be used for all content. Maybe that statement should be revised? Thanks
Last reply by TracyIsland, -
- 1 follower
- 1 reply
- 513 views
For the life of me I can’t find this setting in ACP. I want the admin to receive an email alters when a new member registers and their account must be approved. Where about a is this setting? Thanks in advance.
Last reply by Hisashi, -
- 2 followers
- 2 replies
- 427 views
Why Guest don't see my Signature?
Last reply by hackinOS, -
Hello, We have a forum where members are subscribed (via the 'follow' button). When a new thread is posted in that forum, they do not receive a email notification. If they are subscribed to that thread, they do receive the notification, as intended. Not sure what setting we are missing, everything seems to be correct. I want members to get a notification when any content is posted under that forum , including new threads what settings should I be looking for? Any suggestions? Thanks
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 621 views
Hello everyone. My question will be simple, I've seen it on several different invision systems, and exactly like invisioncommunity.com, how can I edit my site's homepage and make it a partner with the forum at the same time? That is, when you enter the homepage, if membership/login/account is open in the top right, the account appears. They also work in partnership with the forum. Do I need to edit a page in the forum system to reach it? Also, is there an easy way to get the navbar menu at the top/pin it to the top of the page (again like invisioncommunity.com) or is it done with customization? Thank you.
Last reply by My Sharona, -
- 1 follower
- 1 reply
- 501 views
Hello, My license is from 'Pages App'. I see the information on my dashboard, but I don't see how to use it, for example in my articles. That doesn't make much sense to me, is it just for forums?
Last reply by Ryan Ashbrook, -
- 2 followers
- 4 replies
- 467 views
problem with php ? my version is 7.2.24 im getting this message : 1C287/2 you are executing version PHP 7.2.24. You have to use version PHP 5.3.0 or higher can you help me thank you
Last reply by Mark H, -
- 1 follower
- 2 replies
- 462 views
On our forum we are seeing a lot of invalid moderator queue post counts. The clickable red numbers are a different value to how many posts we see when we click through. I have attached a few screenshots to illustrate this. We're up to date with the latest patch applied. Cheers
Last reply by Randy Calvert,
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