We have the following issue we would like to address. Some of the support desk emails that come to Invision Community Support Requests come from our internal email address but they contain a "reply to" address of the user. For example, these types of requests come from support@company.com but the reply to email address is user1@gmail.com. The support system picks up the user as support@company.com. Thus replying to the request does not end up in the user's email box. Is it possible to pick up the reply-to email address and add it to the CC field or make it the primary address that our reps can reply to?

There is no facility for replying to a different address than that which is came in on at the present time, unfortunately.

On 8/7/2022 at 2:51 AM, Marc Stridgen said:

There is no facility for replying to a different address than that which is came in on at the present time, unfortunately.

Got it. Thanks.