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Technical Problems

Run into an issue and need help from the Invision Community Team?

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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.

Subforums

Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

Jim M

22,923 topics in this forum

  1. bosss

    IPS 4.7.2 - Beta 3 - errors

    by bosss

    Please how or where i can delete so many system errors? Please see images regards

    Marc
    Last reply by Marc,
  2. Kjell Iver Johansen

    Please check my accounts

    by Kjell Iver Johansen

    I have received several email from you regarding renewal - but as far as I Can see I am Ok. All paid. 3 emails this morning. Seems like I have 3 accounts but I have only fjelltrimmen and fjellforum. Could you check if I am paying for three and correct my payments to the accounts I am using,

    Marc
    Last reply by Marc,
  3. SJ77

    I need to split a large topic into two topics

    by SJ77

    I have a topic that has almost 13,000 posts. I need to split it at around the 5500 post range. I cannot check that many post boxes 1 by 1. How can I accomplish this task? I basically need an option to split a topic into different topics by just selecting the post where I want to make the cut and clicking "split this topic since this post", and then I would have 2 different topics. But I cannot find an option for this. I found this post topic after searching and seems there was no solution at that time. Is there one now? Thank you

    Marc
    Last reply by Marc,
  4. Nitin Sanker

    website is showing theme is out of date

    by Nitin Sanker

    Hi Team, Greetings!! we are client of yours- Middle Earth HR(community@middleearthhr.com), we are unable to post anything in the groups, below is the screenshot for your reference please sort it of, as soon as possible. Looking forward to hear from you.

    Marc
    Last reply by Marc,
  5. Luca Barzelogna

    Google don't index my forum

    by Luca Barzelogna

    Hi, I have a big problem with my forum, there are months that google don't crawl and index the forum. In search console the sitemaps won't work. The address of the sitemap is right but is right but search console don't analize it.

    opentype
    Last reply by opentype,
  6. hackinOS

    Can't delete Group?

    by hackinOS

    Hi. I created a new groups, but i can't delete it? It's error or anything else, tks.

    hackinOS
    Last reply by hackinOS,
  7. beats23

    Update to beta 3 now I have no access to ACP, Help

    by beats23

    I update to beta 3 now I have no access to ACP. Help

    Jim M
    Last reply by Jim M,
  8. RobAnderson

    Multiple Access Attempts to community - 126 over 60 days. Should I be worried?

    by RobAnderson
    • 1 reply
    • 582 views

    It looks like one or a few different people are searching for a way into our community, using a variation of the same usernames with different email addresses. Invisionzone *appears* to be holding the line, but should I be worried? Thank you in advance for any help or suggestions.

    Jim M
    Last reply by Jim M,
  9. Carole Asselin

    Removing EXIF option?

    by Carole Asselin

    My gallery is for Digital Scrapbooking, so members would create graphics with their program, with or without photos, but they don't really have EXIF like you would have for photographers. In fact, it will only give standard information on the size (which I ask to be a certain dimension) and nothing else that is of use. Instead of confusing my members, is it possible to remove it from the gallery option? Thanks.

    DawPi
    Last reply by DawPi,
  10. blacknight

    Admin validation at registration: not receiving email notifications on new registrations

    by blacknight

    Hello, I am receiving too much spam and fake users on my platform lately, so I decided to manually approve all user registrations rather then using email validation. Unfortunately, it seems that I don't get any email notification when a new user complete the registration form. Consequently, I am not able to promptly approve new users unless I constantly check the admin panel. How can I enable admin notifications for new user requests?

    Ryan Ashbrook
    Last reply by Ryan Ashbrook,
  11. DudeThatsErin

    Unable to create new theme

    by DudeThatsErin
    • 4 replies
    • 560 views

    I was finally able to get IPB installed on my domain now I'm running into this issue when trying to create a new theme: OutOfRangeException: (0) #0 /var/www/fastuser/data/www/riverandreef.store/init.php(927) : eval()'d code(69): IPS\Patterns\_ActiveRecord::load(NULL) #1 /var/www/fastuser/data/www/riverandreef.store/system/Node/Controller.php(495): IPS\ipskitaddons_hook_IPS_Theme->form(Object(IPS\Helpers\Form)) #2 /var/www/fastuser/data/www/riverandreef.store/system/Node/Controller.php(394): IPS\Node\_Controller->_addEditForm(Object(IPS\Theme)) #3 /var/www/fastuser/data/www/riverandreef.store/system/Dispatcher/Controller.php(107): IPS\Node\_Controller->form()…

    Jim M
    Last reply by Jim M,
  12. DonJoseph

    Cache not working

    by DonJoseph

    Cache Not Working Caching is not working correctly, please contact support for further assistance.

    Marc
    Last reply by Marc,
  13. W.W.W

    Crons

    by W.W.W

    hi the place im hosting my website at only allows crons at 5 minute intervals what should i do? i only use my forum for blogs so i always get that warning to use crons

    Mark H
    Last reply by Mark H,
  14. David Tingen

    web page is not displayed properly

    by David Tingen

    Please help. Web page does not display properly, everything is out of format

    Mark H
    Last reply by Mark H,
  15. Funar Flavius Mihai

    How i do pinned message to show in every forms like *global message*

    by Funar Flavius Mihai

    Hello, how can i do pinned message to be like global message to see in every forums? Like that:

    Mark H
    Last reply by Mark H,
  16. Todd R

    Questions about the Forums

    by Todd R

    So I'm setting up a new self-hosted installation of an Invision Community forum module (my last one was a number of years ago). However, I’m running into a few issues that I can’t figure out / remember how to solve. Before I get into it, I want to make clear that I did change the URL to the admin CP (via a newly created constants.php file). However, since I’ve done that, several of the basic links are no longer working. For instance, if I arrive at the sign and click on the link for “Existing User > Sign In” link, then enter my login information in the drop down, I get an error message that the requested URL was not found. The requested URL was https://xx…

    Marc
    Last reply by Marc,
  17. Marco Junior

    Notifications sys does work with support commerce?

    by Marco Junior

    I have a small doubt. The system notification does not work with commerce support reply. Is there any way to demonstrate to the member that a new response has been entered in support?

    Marco Junior
    Last reply by Marco Junior,
  18. Dazz

    Are there specific words that can't be searched for?

    by Dazz

    I have users stating when they search for specific terms the site is not returning results. The most common seems to be the word "from". Removing "from" from the search returns Earlier we were experiencing the same issue with the word "zone". I know searching for 3 character words is an SQL setting, but why would search not be returning results with other specifc words?

    Marc
    Last reply by Marc,
  19. Claudia999

    Profile links in "Similar content"

    by Claudia999

    In our community guests don't get a link to profiles of users in threads. It's set by permissions in "Apps" > System > Profile. But in block "Similar content" these links to user profiles are active for guests. They end with a 403 error. It's possible to change this behaviour?

    Marc
    Last reply by Marc,
  20. Esther Eisner

    Issue with updatecheck task

    by Esther Eisner

    We upgraded our site to 4.7.1 on August 16. Since then, the updatecheck task that runs daily has failed each time. We received an email notification as follows: ===================== A configuration issue has been detected on your community which requires your attention. Locked Task: updatecheck One of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue. ===================== I checked the System Logs and I see the following entry each time the task has been run: ParseError: syntax error, unexpected '' (T_ENCAPSED_AND_WHITESPACE), expecting '-' or identifier (T_STRING) or …

    Marc
    Last reply by Marc,
  21. Anthony Cameron

    Will I have issues logging in to WordPress if I cancel?

    by Anthony Cameron

    Hi there, my membership business didn't work out and so my membership with invision will end soon. I noticed that the login page for my wordpress site has changed to invision brand colours when I installed it last year. When I cancel, will I have problems logging in, and do I need to do something to revert back to the default wordpress login page? I mention this because I had issues logging in today with my normal password and I think it could be indirectly related to the fact I have a customized login page. Please excuse my ignorance on this matter. I'm still learning!

    Anthony Cameron
    Last reply by Anthony Cameron,
  22. greek_parea

    i see more logs why?

    by greek_parea

    i see more logs why? please check

    greek_parea
    Last reply by greek_parea,
  23. marklcfc

    Deleted member issue

    by marklcfc
    • 2 replies
    • 467 views

    I deleted a member today but didn't have the pop up option to delete/keep etc, normally I would keep the posts but it just went through and appears to have selected to deleted the member and posts. Or it's attempting to, it appears to be stuck

    Jim M
    Last reply by Jim M,
  24. DTL2012

    Is there a way to limit which usergroups our members can private message?

    by DTL2012
    • 2 replies
    • 387 views

    In summary, we operate an online support community for young people. We do not allow our members to private message each other for safeguarding reasons. We only allow private conversations between our staff/therapists and the members. We currently have it configured so that our member usergroups cannot instigate messages, which also means that they cannot instigate a private message with a member of staff, it always has to be instigated by the staff member. Is there a way of configuring so that: All usergroups can instigate a private message; for staff usergroups, they can instigate a private message with any user group. For member usergroups, they can instigate a pr…

    DTL2012
    Last reply by DTL2012,
  25. Carole Asselin

    You do not have permission to launch the Easy Mode editor

    by Carole Asselin

    I am in the Admin CP, with an admin account yet, doing all kinds of tweaking in the backend, but it won't let me launch the Easy Mode editor. Is there another way than under Customization > Theme to access it?

    Jim M
    Last reply by Jim M,
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