Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,826 topics in this forum
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- 4 replies
- 663 views
Can you embed a Youtube video in custom blocks? I'd like to put a youtube video above my chatbox so during official streams members can chat and watch at the same time. But links and the youtube embed link doesn't seem to show anything
Last reply by james tonks, -
- 1 follower
- 3 replies
- 657 views
Hello In my admin cp The URL of page the error occurred on was https://www.oldlibar.website/admin/?app=core&module=system&controller=upgrade #0 /home/oldlndse/public_html/applications/core/modules/admin/system/upgrade.php(553): IPS\core\modules\admin\system\_upgrade->_getDownloadKey('nenad_z@bredban...', '107024') #1 /home/oldlndse/public_html/system/Helpers/Wizard/Wizard.php(181): IPS\core\modules\admin\system\_upgrade->_login(Array) #2 /home/oldlndse/public_html/applications/core/modules/admin/system/upgrade.php(109): IPS\Helpers\_Wizard->__toString() #3 /home/oldlndse/public_html/system/Dispatcher/Controller.php(118): IPS\core\modul…
Last reply by Mark H, -
- 2 followers
- 6 replies
- 799 views
Hi there, Just to notify the team. When performing an upgrade of my community (self hosted) from 4.5x to 4.7.0, the automatic upgrade failed and it prompted me to upgrade manually. I followed the installation guide to complete the manual upgrade, downloading the 4.7 installation files from my client area and uploading my files over FTP successfully. However when I visited admin/upgrade I was prompted that there was an issue with the following file not being correct: [root]/community/applications/core/modules/admin/system/upgrade.php It stated that the file was not for the correct version, or the permissions were not correct. However after double checking p…
Last reply by Marc, -
- 3 followers
- 3 replies
- 459 views
Hello, I was wondering wether someone could tell me how many active subscriptions are possible? I read somewhere in a topic that only ONE active subscription is possible. Is that true? Can't different subscriptions with different user groups and permissions be created? Thanks
Last reply by DawPi, -
- 1 follower
- 3 replies
- 345 views
Hi, We are configuring new development and staging environments of our forum and since both environments are restricted to only our IPs, we struggle to sign in to Invision Marketplace from the Admin CP. I'm already familiar with the solution in this topic but if possible, I would need to know the IP range used by remoteservices.invisionpower.com. We successfully tried allowing one IP a couple of months ago but changing the setup every time the IP changes is not a long term solution.
Last reply by Randy Calvert, -
- 1 follower
- 5 replies
- 553 views
I'm opening this in a client's behalf. They're getting Error code 2S100/2 when clicking in the link to use the contact form at the bottom of the email: URL: domain.com/contact/
Last reply by Marc, -
- 1 follower
- 2 replies
- 466 views
i can't find the option to add a custom block ? IPS 4.7
Last reply by Statham, -
- 2 followers
- 4 replies
- 648 views
Rounding in Commerce doesn’t seem to be consistent, giving different prices in different locations: Product view page: Other places (Listing, Checkout …) If you want to replicate it, the price of the product is 39,50 € with 19% tax applied, which is 47,005. So, it looks like the 5 at the end is sometimes dropped and sometimes used.
Last reply by Marc, -
- 2 followers
- 7 replies
- 630 views
Hi Team, I have been staring at this update and have been nervous to try and push it through. Sometimes software updates break more than they fix/help. Today I clicked it and figured maybe I should give it a go... When I click it I am met with the following message. I then click GET SUPPORT. And see the following. Logs states: If I click disable Third Party APPS. I see the following I am not sure where to go and what to do... Is there a fee I can pay to have this fixed by tech support for me? Happy to pay for professional help.
Last reply by Marc, -
- 2 followers
- 7 replies
- 491 views
Hello everyone, in the forum on my website should be the possibility to simply reply with text. Currently, however, an image is required and replying with text isn't possible. Unfortunately, I don't find that point in the settings.
Last reply by Marc, -
- 2 followers
- 1 reply
- 255 views
It is ok leader manage members, it is ok moderate content, but isn't ok leader withou limitation create Page, Discussions, Blog, Gallery...etc. Indeed I would like set a template of features for club creation....I want to create club for differents organizations, but I need that template to avoid editing one by one on each details. Then I need to assign some leaders to manage the club, but they don't need ability to create page and others features more.
Last reply by Marc, -
- 2 followers
- 2 replies
- 644 views
Which size px is good for the forum icon? due that image and others will affect the performance of page load right?
Last reply by kmk, -
- 1 follower
- 5 replies
- 542 views
Attempting to upgrade from 4.7 to 4.71 Result: There are no applications available to upgrade
Last reply by webmaster1, -
- 1 reply
- 295 views
Help please.... Is there a way to change how the "number of views" number displays in the topic and/or topic listing? For example, instead of 4.5K views, have it show 4,500 views? At least up to 10K. After that, the numbers would be getting too long to look decent. Please see screen shot. PS: I've looked for settings that might manage how numbers display, but did not find anything. Likewise, I searched here and came up empty.
Last reply by Jim M, -
- 1 follower
- 14 replies
- 644 views
You need to ask the IPS about it how it will be handled by IPS4. My app is extension for a key generations in the Commerce, but payment process and everything else is provided by IPS4. In my app you have option to refresh the key but it need to be done manually. Hi, I got this message from the author of this application -> Would you mind explaining a little bit how this would go? Thank you.
Last reply by Jim M, -
- 1 reply
- 440 views
This may not be an IPS configuration. In fact I think it is probably outside of IPS configuration, but Elastic Search is a selectable feature for driving search. Since Elastic Search is a configurable choice to use for driving search results, this issue came up. When a user searched for a term, what happened was that the ES query turned out results that matched similar words. This was not intended. So the question I'm asking is, for those who have integrated ES into their IPS for search, did you customize the ES back-end to tune the search to be verbatim search? Here's an example of what we saw in a live-site: The observation was that a term was se…
Last reply by Jim M, -
- 1 reply
- 517 views
Weird issue I have run into without knowing why it happens. When you are writing a thread everything shows fine such as the images attached. However, once the thread is posted all images do not show. If you try to right click and open image in new tab it shows spacer.png but if you do this inside the edit thread it works fine. It also shows everything fine if you hover the thread title in the forum shows everything in the page properly. https://gyazo.com/025c3966105412d0f65a8b14b88cc48e Any idea why this is happening or what can be the reason? Thread link: https://forum.grinderscape.org/topic/6257-fresh-start-hot-fixes-economy-revamp-…
Last reply by Jim M, -
- 4 followers
- 10 replies
- 713 views
I have seen tutorials on how to customize the look of a forum (colors, logo, etc.) but is it possible to do the same with the Gallery? I have not yet installed the forum as I currently have a bbPress one that my members are used to, but the Gallery would be a new feature on my site. I would like to have it somewhat close to the look of the rest of the site. Where would that be done?
Last reply by Jim M, -
- 1 follower
- 18 replies
- 590 views
Hello, I have the block "Clubs" in the home page of my website. I have found an issue (bug?) with that. These are the settings I have: And this is what I see: Everything correct here, but 9 minutes ago I have added a reply in the club "TEST 1", and the club "TEST 2" is still listed first. Clubs are sorted by latest activity, so TEST 1 should be ranked first. This will happen (according to my previous experience) in 30-40 minutes from the latest reply. I guess in a few minutes TEST 1 would finally get to the first position and TEST 2 to the second position, but it will be more than 30 minutes after the reply to a thread …
Last reply by Marc, -
- 2 followers
- 7 replies
- 617 views
I use a "small" site as a test site. I installed the Gallery on there and tested some things. Now, I want to install it on my "live" site, but it won't let me as it says it still has one installation active. How can I have one live and one test installation as allowed? How to identify that "test" site as such?
Last reply by Marc, -
- 2 followers
- 7 replies
- 658 views
i see this 2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.
Last reply by Marc, -
- 1 follower
- 9 replies
- 979 views
Hello! I can no longer find the SQL Toolbox in Get Support -> SQL Toolbox. Was it moved or removed? Thanks.
Last reply by Marc, -
- 1 follower
- 8 replies
- 557 views
All my stripe intents are being set with manual method and timing out on payment. Payments are going through but are not being captured. I have to manually capture and mark as paid. Instead of charges automatically being captured and approved on invisions end. This is really a hastle for me and requires me to sit at the dashboard to capture and approve payments as they come in. Is there any way to fix this on my end? I've called stripe and they are telling me I need to hire a developer to fix my api. I have spent a lot of money here at invision community buying licenses and now I am having a major fault in the system. Please help me resolve this Ple…
Last reply by Marc, -
- 1 follower
- 3 replies
- 444 views
Couple days into my move from vbulletin to Invision and my in box is over 20,000% full and has over 10,000+ messages. It only lets me clear 25 at a time manually. Is there a way to clear messages? I've done the temp solution of ACP>Usergroup>Social> And then change the quota to unlimited.
Last reply by Marc, -
- 1 follower
- 3 replies
- 648 views
Image 1 - It's only showing 4 members under the 'Leaderboard' Tab. How do I add more? The 'Top Members' tab I increased to 12 but I can't see any option to change the leaderboard tab Image 2 - Popular content is showing around 50 items. How do I decrease this? Thanks Thanks
Last reply by Marc,
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