Nigel Moore Posted August 23, 2022 Share Posted August 23, 2022 Hello, We have an issue on one of our member point rank. We set a 2500 rank post, but one of them has actually total post of 2472, but the calculated rank post is 2508 please see attach screenshot This is the the total rank points so the calculation between total posts and rank posts is different. how do we fix this? Thanks -Allan Link to comment Share on other sites More sharing options...
Marc Posted August 23, 2022 Share Posted August 23, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please also let us know the member ID Link to comment Share on other sites More sharing options...
Nigel Moore Posted August 24, 2022 Author Share Posted August 24, 2022 23 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please also let us know the member ID Can you please try log-in again Marc? The member ID is 1200 -Allan Link to comment Share on other sites More sharing options...
Marc Posted August 24, 2022 Share Posted August 24, 2022 Could I ask first of all, is there a possibility there have been items deleted? As it would not recalculate once that rank is given. Also, please update your site to the latest release Link to comment Share on other sites More sharing options...
Nigel Moore Posted August 25, 2022 Author Share Posted August 25, 2022 22 hours ago, Marc Stridgen said: Could I ask first of all, is there a possibility there have been items deleted? As it would not recalculate once that rank is given. Also, please update your site to the latest release I will ask Link to comment Share on other sites More sharing options...
Nigel Moore Posted September 14, 2022 Author Share Posted September 14, 2022 On 8/24/2022 at 6:08 PM, Marc Stridgen said: Could I ask first of all, is there a possibility there have been items deleted? As it would not recalculate once that rank is given. Also, please update your site to the latest release @Marc Stridgen Yes there where posts deleted, is this the case? If so, then its not a bug but there were posts deleted and it wont be re-calculated since the rank is given? -Allan Link to comment Share on other sites More sharing options...
Marc Posted September 14, 2022 Share Posted September 14, 2022 That is correct. Deleting posts will not reduce postcount, and will not remove ranks Link to comment Share on other sites More sharing options...
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