Posted August 23, 20222 yr Hello, We have an issue on one of our member point rank. We set a 2500 rank post, but one of them has actually total post of 2472, but the calculated rank post is 2508 please see attach screenshot This is the the total rank points so the calculation between total posts and rank posts is different. how do we fix this? Thanks -Allan
August 23, 20222 yr Community Expert We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please also let us know the member ID
August 24, 20222 yr Author 23 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please also let us know the member ID Can you please try log-in again Marc? The member ID is 1200 -Allan
August 24, 20222 yr Community Expert Could I ask first of all, is there a possibility there have been items deleted? As it would not recalculate once that rank is given. Also, please update your site to the latest release
August 25, 20222 yr Author 22 hours ago, Marc Stridgen said: Could I ask first of all, is there a possibility there have been items deleted? As it would not recalculate once that rank is given. Also, please update your site to the latest release I will ask
September 14, 20222 yr Author On 8/24/2022 at 6:08 PM, Marc Stridgen said: Could I ask first of all, is there a possibility there have been items deleted? As it would not recalculate once that rank is given. Also, please update your site to the latest release @Marc Stridgen Yes there where posts deleted, is this the case? If so, then its not a bug but there were posts deleted and it wont be re-calculated since the rank is given? -Allan
September 14, 20222 yr Community Expert That is correct. Deleting posts will not reduce postcount, and will not remove ranks
