Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 3 replies
- 476 views
I have installed the download extension, but I would like the download button to be accessible only for a certain id group. My button: The desired button:
Last reply by teraßyte, -
- 9 replies
- 775 views
Good morning: I executed the upgrade on my site to 5.7.4. this morning and immediately afterwards, I'm unable to access my AdminCP in any way at all and therefore my site is completely offline. I'm completely at a loss as to what to do, but Invision is my hosting provider so I'm hoping that you will be able to provide some degree of support. I understand that because it's the weekend, the level of support will be reduced. Thank you for any assistance that you can provide! Regards, Wade Steel
Last reply by SFLUFAN, -
- 1 follower
- 2 replies
- 818 views
I'm getting this error ever since I upgraded to the latest version 4.7.3 (theme was updated too). TypeError: flock(): Argument #1 ($stream) must be of type resource, bool given in /system/Theme/Cache/Template.php:90 Stack trace: #0 /system/Theme/Cache/Template.php(90): flock(false, 1) #1 /system/Theme/Theme.php(802): IPS\Theme\Cache\_Template->exists() #2 /applications/core/sources/Achievements/Rank.php(179): IPS\_Theme->getTemplate('global', 'core', 'global') #3 /uploads/template_28_7a734b11232065691bc1176040cb26ad_topics.php(2321): IPS\core\Achievements\_Rank->html('cAuthorPane_bad...') #4 /system/Theme/SandboxedTemplate.php(61): IPS\The…
Last reply by Martin A., -
Afraid to upgrade 1 2
by kstan- 2 followers
- 25 replies
- 1.6k views
A couple of months ago I tried to upgrade to version 4.7.0, but it went terribly wrong. During the initial database query, the database crashed so thoroughly it wasn't even salvageable. I had to restore it with a database backup that, fortunately, was only a couple of days old. So now I want to try again, but because of my previous failed attempt, I'm using extra caution. I put the long query into my MySQL Navicat software and asked it to explain the query. It doesn't get far. It tells me that just about every line has sql errrors. For instance: EXPLAIN DROP TABLE `core_modules` > 1064 - You have an error in your SQL syntax; check the manual that correspond…
Last reply by Jim M, -
- 4 followers
- 32 replies
- 1.7k views
For a couple of weeks now the links included in emails are just dropping members to the forum homepage, eg topic/message notifications, even the 'forgot my password' link which is a real pain! Any ideas where I need to start checking? I use Sendgrid and that's all ok from what I can tell?
Last reply by JohnCourt, -
- 1 follower
- 2 replies
- 556 views
I've noticed an impressively funny bug in the report center of my site. I wonder if other people are having this issue; or if it's unique to my site. I'm running IPS 4.7.4 on PHP 8.0.x Basically all the options say "Complete": I mean it's a good hint for my staff to get their butts in gear I suppose but I don't think it's intentional and it somewhat didn't do this on the previous version.
Last reply by Tripp★, -
- 1 reply
- 687 views
User gets this. He used discord to register on my website. Said it happened after he left the discord.
Last reply by Jim M, -
- 2 followers
- 6 replies
- 660 views
I just notices a 1x1 pixel gif being loaded on my site when I'm logged in. I'm not a fan of tracking and this reminds me of some type of tracking pixel. The pixel only loads on Pages articles and forum topics, not the main page or main forum pages. Does anyone have any idea what this is? Request URL: data:image/gif;base64,R0lGODlhAQABAIAAAP8AAAAAACH5BAAAAAAALAAAAAABAAEAAAICRAEAOw== Request Method: GET Status Code: 200 OK (from memory cache) Referrer Policy: strict-origin-when-cross-origin Content-Type: image/gif Provisional headers are shown. Disable cache to see full headers. Learn more Referer User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15…
Last reply by Gary, -
- 1 follower
- 2 replies
- 678 views
I see the following error a lot in our system logs after updating from PHP 7.4 to 8.1: TypeError: in_array(): Argument #2 ($haystack) must be of type array, int given (0) #0 /*/system/Content/Content.php(1714): in_array(300, -1) #1 /*/system/Content/Controller.php(3001): IPS\_Content->report('', '2') #2 /*/system/Content/Controller.php(2271): IPS\Content\_Controller->_report('IPS\\forums\\Topi...', Object(IPS\forums\Topic\Post), Object(IPS\forums\Topic)) #3 /*/applications/forums/modules/front/forums/topic.php(1240): IPS\Content\_Controller->__call('_report', Array) #4 /*/system/Dispatcher/Controller.php(107): IPS\forums\modules\front\forums\_topic->__call(…
Last reply by Gary, -
- 1 follower
- 4 replies
- 794 views
I wanted to Rebuild Members' Achievements because i maked some new rules inbuilt in Achievements, get the errors below, have try disable all 3rd party apps and also disabled all plugins without success so now Achievements is down. Error: Class "IPS\quizzes\Quiz" not found (0) #0 /xxx/applications/core/extensions/core/Queue/RebuildAchievements.php(141): IPS\links\extensions\core\AchievementAction\_links::rebuildRow() #1 /xxx/system/Task/Task.php(47): IPS\core\extensions\core\Queue\_RebuildAchievements->run() #2 /xxx/applications/core/modules/admin/system/background.php(87): IPS\_Task::runQueue() #3 xxx/system/Helpers/MultipleRedirect/MultipleRedirect.php(93…
Last reply by Gary, -
- 1 follower
- 3 replies
- 563 views
Hello there! I am new to CSS and HTML (I knew some coding back in 2005, it's been a minute). Would some please direct me with a step by step how to integrate my Invision community to my squarespace subdomain? Many thanks & Blessings!
Last reply by Jim M, -
- 1 follower
- 7 replies
- 445 views
The reaction blurb HTML/CSS always shows this whether it's enabled or disabled in ACP: <div class="ipsReact_blurb ipsHide" data-role="reactionBlurb"> </div> Note this isn't the case where it's whited out, or only displays onHover. It's always hidden with that HTML/CSS output.
Last reply by Jim M, -
- 2 followers
- 6 replies
- 1.3k views
Not sure what's going on exactly, but it seems on two different IPS sites I run some images retrieved from S3 via CF ala a CDN CNAME (i.e. cdn.site.com) return a 403, however the majority return just fine. File types that return 403: ICO, SVN One site returns SVN fine, both sites 403 for ICO Both sites return JPG, PNG, GIF fine. I've compared htaccess, S3, CF configs from both sites and haven't spotted anything different between them. Anyone have any ideas?
Last reply by Marc, -
- 1 follower
- 8 replies
- 812 views
i get the following error while trying to login admin cp:
Last reply by Mark H, -
- 2 followers
- 7 replies
- 794 views
So for any article that I post on the site, I have a forum post created too. Some of the articles are for subscribers only, but I need everybody in the forum to be aware of them so what I've always done is after posting the article, I would edit the forum post to show only a few paragraphs and then I would add a notification about if you want to read the full artile you need to subscribe blah blah blah Any time I made further edits to the article it would also reflect in the forum post and the entire contents would be in the post again, so sometimes I'd have to go back in and re-edit. Since the upgrade I seem to have lost the ability to edit the forum post more …
Last reply by Marc, -
- 2 followers
- 6 replies
- 901 views
Hello, are there any options / way to improve cookie bar? We need this cookie bar above, not bottom add button to select cookies add button to disagree cookies change color of background, buttons etc. thanks.
Last reply by Marc, -
- 2 followers
- 6 replies
- 774 views
Hello, I had a client purchase 2 units of a product. I received two emails, one of each unit of the product. Why is that? Probably a bug? Does it mean that if the client buys 5 units, I will receive 5 consecutive and identical emails? In ACP I can see: - 1 single invoice - 2 different purchases I got 2 identical emails confirming the purchase of a single 2 units product Thanks
Last reply by Marc, -
- 1 follower
- 2 replies
- 668 views
I've just gone through the process of upgrading to the latest version (4.7.4) of Invision, which has necessitated an upgrade of PHP to version 8. Along with that, I had to recompile the PECL Redis library. Everything seemed to be fine, until I then logged into the admin CP and was presented with a red error message saying that the cache (via Redis) isn't working. Having reviewed the settings, they were correct, so I re-saved them. I then checked the "Get Support" page to see if there was anything shown there, but it says that the cache is fine... So what should I be doing here? Which of the two messages is correct, because they can't both be...
Last reply by Marc, -
- 2 followers
- 2 replies
- 323 views
(please ignore similar message on different user, I thought I was logged in with this one and couldn't then delete the post) I've just done the update to version 4.7.4, which obviously necessitated the update of PHP to version 8. Along with that, the PECL Redis library needed rebuilding. Everything seemed to go smoothly, but I'm now getting a red error message telling me the cache is not working: I tried re-saving the cache settings, which removed a similar message related to the data storage, but that hasn't changed the situation with the caching. However, on the "Get Support" page which shows all the different components and their status with any potenti…
Last reply by Marc, -
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Trying to upgrade from 4.4.6 but getting 2S119/1 Something went wrong. Please try again 1 2 3 4
by cualupe- 1 follower
- 82 replies
- 4.4k views
I'm trying to upgrade from an older version 4.4.6. The website is: https://www.ausdjforums.com/ I can't submit a ticket through the admin panel as it keeps showing a username pw & login request when clicking through, which seems to be an error. I try to go through the upgrade process and it brings in a weird login request inside the steps. Even when I type in the right credentials I get: 2S119/1 Something went wrong. Please try again. Also 'Sorry you don't have permission for that!' I disabled 3rd party plugins etc. and get all green ticks but it gets an error then logs me out every time. I have a paid account and am trying to upgrade. The cli…
Last reply by Marc, -
- 2 followers
- 6 replies
- 847 views
Hi all! I received this from IPS. How do I go about resolving this? Thank you!
Last reply by Marc, -
- 1 follower
- 1 reply
- 431 views
Hello there. I have given all of the groups permissions, but members are unable to access blogs in the + Create button. Does anyone know how to fix this?
Last reply by Marc, -
- 3 followers
- 21 replies
- 1.9k views
Hello , i would like to transfer my ips to a new server and remove all old ips files. The main reason is that my files are infected . My current setup has already some Applications/Plugins. Which are the steps to follow in order to work everything as it should?
Last reply by Marc, -
- 3 followers
- 13 replies
- 1.8k views
I have PHP 8.1 selected and the IPS ACP shows 8.1 running and ips4.php shows 8.1, however the upgrade failed due to We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php72) Not sure why I'm getting an error referencing the local value instead of the master value. Directive Local Value Master Value session.save_path /var/cpanel/php/sessions/ea-php72 /tmp Why is the upgrade referencing 7.2?
Last reply by Marc, -
- 1 follower
- 7 replies
- 715 views
I upgrade from 4.7.3 to 4.7.4 and then switched to php8 ad now have errors Removed all 3rd party apps and plugins Created new basic vanilla template Still errors TypeError: array_unshift(): Argument #1 ($array) must be of type array, null given (0) #0 /home/autoclubhub/public_html/xxxxxxxxxxxx/system/CustomField/CustomField.php(1021): array_unshift(NULL, '') #1 /home/autoclubhub/public_html/xxxxxxxxxxxx/applications/core/sources/ProfileFields/Field.php(116): IPS\_CustomField->displayValue('', false, NULL) #2 /home/autoclubhub/public_html/xxxxxxxxxxxx/applications/core/sources/ProfileFields/Field.php(366): IPS\core\ProfileFields\_Field->displ…
Last reply by Marc,
.jpg.1b50bf49d844acde95871bed2b9d6cd2.thumb.jpg.dbcd1b0e7d6d922d3206588da25d888d.jpg)
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