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Jim M

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Everything posted by Jim M

  1. Jim M
    I have moved this to a ticket so we can privately assist you in these matters.
  2. Jim M

    Rank system

    Jim M replied to Sai5i's topic in General Questions

    Check your background tasks to see if the Achievement system is rebuilding. If it is, you will need to wait that out. Otherwise, you will want to check your Achievement rules and then rebuild the system in ACP -> Members -> Achievements. For more information, you can read about Achievements here, it is a new feature in 4.6:
  3. Jim M
    It will not go at all to the notification list. I.E. no notification.
  4. Jim M
    It will not show up in the notification bell on the community:
  5. Jim M
    I am sorry you feel that we were being uncooperative. I'm afraid, we have standards of support which help us help all our clients in an efficient manner. The standards of support policies were agreed to at time of purchase. When we reach a unique environment encountering something which we can't reproduce in a normal environment, we need to undo that uniqueness as that may be the root cause. I'm afraid, you're still encountering something which I cannot encounter in a default environment of Invision Community. However, I will report this internally to see if this is something we can reproduce.
  6. Jim M
    Yes, please remove that.
  7. Jim M
    Thank you. Please ensure that this instance has all patches applied and is available externally as I am getting various 401 errors in the Javascript console. It may be getting blocked by the .htpasswd.
  8. Jim M
    This is indeed what I have set on my installation which I mentioned above so we would need to see this on your live site to provide support.
  9. Jim M
    You would need to ask your server administrator or hosting provider what has transpired.
  10. Jim M
    As mentioned, support would only be provided on live URLs.
  11. Jim M
    I'm afraid, support would only be provided on Live URLs. Test URLs are only applicable for your testing/development purposes but would not be supported.
  12. Jim M
    I'm afraid, the account is still banned.
  13. Jim M
    Please ensure that the ACP account provided is not banned and has full access.
  14. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Jim M
    Would suggest ensuring you're on the latest release with all third party add-ons disabled and using an unmodified theme. As when I do what you just did in your video, I get redirected to the registration page. E.g. it is no longer open in a popup modal like in your screencast. Therefore, you're either running something which is causing this. Then each time I submit the registration form, hCAPTCHA loads without issue.
  16. Jim M
    The URL is saved in your database from before the URL change. To update it, the system is going to check if the new URL you provide is valid, if CloudFlare is blocking that check, you cannot update it as the system cannot verify it.
  17. Jim M
    Could you please clarify what you're doing with steps? Choosing a theme in the footer of your community, I am not seeing any errors or performance issues.
  18. Jim M
    This looks third party. You can check active subscriptions in ACP -> Commerce -> Subscriptions though. That allows you to see active and expired users with subscriptions. You can do the same with renewing Products.
  19. Jim M
    It is worth noting the last one is throwing a 404 error. All of them have an answerCount. Is there a full error that Google is providing?
  20. Jim M
    Would check first to see if you are an unrestricted moderator. Keep in mind you will need to click the "Manage x" where x is the content type you're viewing. Like for Gallery Images, go to the Gallery Image and then click "Manage Image" -> Add Message. This is a programming item, you can ignore this as a consumer. It is not a setting in that regard.
  21. Jim M
    Checked a few of those and an answerCount is provided there. Do they provide more information or the last time they went to those pages? If they can re-crawl the page, that may be all that is needed here.
  22. Jim M
    I take back what I said 😅, I thought this was a different feature . I need more coffee to get past this midday slump. It is indeed elsewhere and the guide is correct. Thank you, terabyte!
  23. Jim M
    That is correct, it is currently only offered for Forums at the moment. I will pass this along internally.
  24. Jim M
    Looks like this required be unrestricted at this point. It looks like this may be an oversight on the moderation side of things. I have submitted a bug for this to look at being added for a moderator permission.
  25. Jim M
    As you are self-hosted and you are utilizing CloudFlare, the above instructions would not apply to you. You would need to ensure that you enable "Trust IP Addresses provided by proxies" in ACP -> System -> Advanced Configuration. Otherwise, CloudFlare's IP address will be used rather than your own (or your visitors).
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