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Jim M

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Everything posted by Jim M

  1. Jim M
    The only way a site would be upgraded to a new version would be if an administrator has done so on that instance. There are no other means to do so.
  2. Jim M
    If you run on a non-supported version of PHP, you're going to have issues.
  3. Jim M
    Is your database connected to the same "instance"? If so, that would be the one way this could happen. Otherwise, they are not connected what-so-ever so would not be able to do this. Both test and live should have their own database and file set. You're running PHP 8.3 which is not supported. Please downgrade to PHP 8.1 or 8.0
  4. Jim M
    Unfortunately, I am not having any issues connecting to your community, ACP, or viewing the Members area of the ACP. Are you still encountering this? If so, could you please clear your browser's cache?
  5. Jim M
    Glad to hear all is working well 🙂
  6. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  7. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  8. Jim M
    Would recommend switching to an unmodified theme and disabling any third party applications/plugins.
  9. Jim M
    This is indeed still being worked on 🙂
  10. Jim M
    I see this on your community but not on any unmodified community. Would advise disabling all third-party applications/plugins and switching to an unmodified theme and language. If you continue to have issues, we would require the admin account on file to have unrestricted access to the ACP.
  11. Jim M
    If they are seeing items in the fluid view which they have not selected, they will want to try and clear their browser's cookies and local storage for your domain. This should clear any corruption which may be happening here.
  12. Jim M
    This is not currently possible in Clubs. I have moved this to our Feedback forum though for further evaluation and contribution from the community.
  13. Jim M
    Custom fields do not relate at this point in time, I'm afraid. You're more than welcome to suggest this in our Feedback forum though.
  14. Jim M
    Keep in mind that while you may not be low in space on your hosting panel or report, the actual storage device may be low. Hosting providers have shared storage devices and what is being reported to you is your allotment but not the physical storage. You would want to contact your hosting provider for assistance. I believe that is the Recently Browsing block.
  15. Jim M
    You would need to check that the correct permissions are on that directory there on your server. The error is that the file failed to open, meaning either the server can't find or has permission to open it. If your server is nearing a storage limit, that would need to be expanded. You may wish to contact your hosting provider for assistance if you continue to hit this and all permissions are OK.
  16. Jim M
    No worries! Glad you were able to get it updated 🙂
  17. Jim M
    You would want to contact your hosting provider as it sounds like the server may be encountering an error.
  18. Jim M
    This is realistically the only option while the system is in it's current state. Even disabling one of our applications, the upgrader will still tell you that you need to grab the files if it sees it installed. Once you tell the system to bypass the file check, the system would detect that you do not have the current release's files for any of those applications loaded on the file system and thus skip it.
  19. Jim M
    Correct. That is not in Combine Fluid View.
  20. Jim M
    Yes, if you merge the old account with the new and keep the new, you will get all content.
  21. Jim M
    Are they two accounts with separate user IDs? Are you able to provide us access to your ACP and provide the user IDs?
  22. Jim M
    This would be why it is not working. Are you using a firewall which may be blocking access or changing the response? If the system receives a response it is not expecting then it will generate all these errors which you are experiencing here. I would suggest temporarily adding a whitelist for your server to get by any firewalls and removing any .htaccess items except for our own.
  23. Jim M
    Glad to hear that resolved the issue 🙂 .
  24. Jim M
    My colleague is referring to the latest release of our software, not the browser.
  25. Jim M
    A sub-domain can be pointed to the new server via DNS. This is the benefit of doing a sub-domain so you don't have to reset the Test URL on your license each time you want to change the server 🙂 . However, as a one-time courtesy, I have done so here.
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