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Jim M

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Everything posted by Jim M

  1. Jim M
    While I understand your frustration here, we are assisting you in getting your community in working order prior to attacking the issue at hand. It may seem irrelevant, but ignoring our support tools will just cause later issues in the investigation.
  2. Jim M
    Please fix the database issues: Once we have these basic items resolved, we can further investigate.
  3. Jim M
    There is a patch and database items in ACP -> Support which should be attended to prior to us proceeding here.
  4. Jim M
    As mentioned by Marc, we were waiting for you to update all access details on file. We did not hear back from you so assume that was not done yet. We can certainly take a look at the software configuration and see if there is anything we can advise on, but we need access to do so. Have these items been updated?
  5. Jim M
    If you can access the ACP, verify you haven’t blocked your IP address in ACP > Members > Ban Settings.
  6. Jim M
    Its present, just not showing content because there is no similar content.
  7. Jim M
    The spacer is usually present when lazy loading is present. Was lazy loading of images enabled on your site and then disabled but content not rebuilt? Are there JavaScript errors on the page where this image is?
  8. Jim M
  9. Jim M
    You would want to check the email errors in ACP -> System -> Email Settings for any failure reports which are causing emails not to be sent or the software connecting to your email server. Anything which is not reported there may be a delivery failure from your email service.
  10. Jim M
    It is currently not possible to do just the Forum index as it is broken down by application. You can any page within the Forums application but not just the index.
  11. Jim M
    I would check the application and module permissions first, as that is most likely what you are describing here as the group would not have access to the app/module in question. Can read about this at the link below: https://invisioncommunity.com/4guides/security-and-rules/member-permissions-r305/#perm_modules
  12. Jim M
    You will want to utilize the Language system to change the text which is present to something else. You can see the guide here on how to do that: https://invisioncommunity.com/4guides/themes-and-customizations/languages-and-localization_326/translating-using-the-standard-editor-r120/
  13. Jim M
    What are you looking to customize about them? The look/design or text?
  14. Jim M
    I have updated the topic title for you. Thank you for updating 🙂
  15. Jim M
    Would recommend disabling all third party applications/plugins and switching to an unmodified theme.
  16. Jim M
    Would check that these items have not been corrupted or otherwise unavailable on your server's storage. It could also be that your storage is full and unavailable, thus creating issues.
  17. Jim M
    As this is a support community, we would encourage you to state your problem and solution so others can benefit from it as well. If you encountered the issue, guaranteed there are others out there who did as well. So not only can they learn from it but also, we can learn from it if something went wrong in User Experience that could have made what you're attempting more obvious.
  18. Jim M
    When going to your Invisioneer site, I am not seeing any issues. Was this corrected?
  19. Jim M
    Live Topics are only available on our Creator and up plans of Cloud.
  20. Jim M
    This is because your email address on file uses the domain which you changed to our nameservers. The email records provided included non-English characters. Please ensure that all instructions and DNS records are in English. We have reached out to you but as the email address on file uses the domain, we can't reach you. Please change your email address on file in the Client Area or supply us an alternate email address to communicate with you to resolve the DNS issues with your email.
  21. Jim M
    That would something your hosting provider can assist you with. The basics would be found here on how to move Invision Community from one server to another but the same principles can be used to move between folders on the same server.
  22. Jim M
    This is exactly the problem. Your old software is is at the root domain and your Invision Community software is at a sub-domain so they are pointed to two separate spots. The redirect won't happen till you move Invision Community to your root. You would also need to be converting from a software which we support redirects on. You can see this at: https://invisioncommunity.com/services/convert/
  23. Jim M
    Would review what I mentioned in my quoted text here 🙂
  24. Jim M
    Please supply a link to a topic on your Invision Community instance which has an old URL to your previous software in it and we can certainly assist. Looking at your community URL right away, I do see that you are using a "new" subdomain so this would not be at the same place as your previous community on your domain most likely. That would be why the redirect is not working.
  25. Jim M
    Do you mean why weren't the URLs updated in the content during migration? They would not be, intentionally. As this is very risky and error-prone to update existing context of content. We do redirects as this is much safer and catches everything. Therefore, if you click the old URL, you will be brought to the new one if your Invision Community exists at the same location of your domain that your previous community software did.
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