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Jim M

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Everything posted by Jim M

  1. Jim M
    thanks for updating the information. seems that for some reason the upgrader isn't loading due to an Internal Server Error and the .htaccess is redirecting it. Please contact your hosting provider and ask for the underlying error log entry from the upgrader at location /admin/upgrade . Once we have that, we will be able diagnose further. I have commented out the rewrite for now as it was impacting investigation. Once this is resolved, please be sure to uncomment it to allow it to work again.
  2. Jim M
    Could you please ensure that your admin URL is correct on file in the Client Area. I am hitting the upgrade message everywhere and I shouldn't be at the admin URL so something is not configured correctly here.
  3. Jim M
    OK, please let us know if we can be of further assistance.
  4. Jim M
    4.6.10 Beta 1 is a beta release. If you are referring to something else, the same steps are recommended.
  5. Jim M
    Keep in mind that it is a beta release currently. With that in mind, please go to your Client Area and download a full set of files then extract them to your local computer. Once done, please upload the contents of the "ips_****" folder to your server, overwriting what is there. Once all files successfully upload, please go to {your-base-url}/admin/upgrade and run the upgrader. That should resolve the issue.
  6. Jim M
    To confirm, you'll want to check the conf_global.php file to check your active prefix but 'orig' prefix generally is from the UTF8 conversion and can be deleted.
  7. Jim M
    Are you requiring a Billing Address though?
  8. Jim M
    To confirm, you're in the country you're limiting to with the address being used for billing? Unfortunately, I am unable to reproduce this. NOTE: ensure you're not opting to not force people to leave out billing address for donations as this is required if you want to force a country as a part of your payment method.
  9. Jim M
    Please report this to the author of the chatbox for further assistance.
  10. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Jim M
    Sorry, the bug is still in our queue to be investigated/fixed.
  12. Jim M
    Yes, you can certainly manually upload these contents if you so desire. When you change your storage configuration, you will simply want to ensure that you uncheck "Move files automatically." Otherwise, it will generate the background tasks to move these files. There is not an estimator but once you start the process, like with all our background tasks, you can check the progress by going to ACP -> System -> Dashboard -> Background Processes.
  13. Jim M
    I'll move this to our server administrator peer to peer forum as migrating server components is outside our scope of support. With that said, it sounds like something went wrong during the migration to MySQL 8. You may wish to restore and try it again.
  14. Jim M
    Could you please clarify if you're using the OAUTH login provider here or a third party plugin to connect with Auth0?
  15. Jim M
    To get an understanding of the core database architecture, you can perform a test installation and compare your database to that. I'm afraid, we do not have a listing of current tables. I say "core", as if you are utilizing any third party add-ons, these could mean that you have more tables than just the core. While you did not explicitly ask this, we would never recommend deleting actual data, like forum posts for an example, in a case where your database is growing outside of your hosting's limit. Often this comes up from clients and it puts you in a situation where you will be forever chasing your tail and potentially compromising your community. For that reason, we always recommend moving plans or providers (if you can).
  16. Jim M
    I will need to move this to a ticket as there seems to be a conflict happening in Javascript that will need to be investigated here. Someone will look at this as soon as they can.
  17. Jim M
    I can certainly from both Downloads and Priority Support from your license. However, please be advised that if I do remove Downloads and at a later date you wish to use it again, you will have to pay the full price. Please confirm that you wish to move forward and I can perform that.
  18. Jim M
    When they are rebuilt they are moved to the most recent album year so the rebuilt photos exist but we require the original uploaded file in gallery to do any rebuilding. Going to turn this into a ticket to see if there is just something unexpected happening here as I see you have a ton of folders under /uploads/gallery/ so wondering if there is a lost storage configuration here.
  19. Jim M
    Please check to ensure that your firewall is not blocking incoming connections from AWS or that you're using a product like CloudFlare's DDoS protection which requires a CAPTCHA to gain access to your community. This would prevent our servers from checking your community and verifying the installation.
  20. Jim M
    Unfortunately, you're missing quite a few photos in the /uploads/monthly_2015_10 . It looks like you're missing the original gallery image which was uploaded. Thus a rebuild of the image, such as placing a watermark image on it would not be possible. Was anything moved on the server which left these images missing?
  21. Jim M
    This would indicate it’s an issue with your customized theme if it is not behaving like the unmodified theme. Please contact the author of your theme for assistance.
  22. Jim M
    Please switch to an unmodified theme then please try again. If the issue persists, please let us know and we can take a further look but this should not be happening if the screen real-estate allows for the image to show.
  23. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  24. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  25. Jim M
    You would simply create a new theme by going to ACP -> Customizations -> Themes -> Create New.
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