Jim M
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Everything posted by Jim M
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Sorry, a Test URL can only be changed with the domain on the Live URL is changed. I can offer you a courtesy change if you would like to alter the Test URL to a sub-domain of your Live URL. Example, if your Live URL's domain is example.com, the Test URL sub-domain would be test.example.com. This way you can move your Test URL anywhere by a simple DNS change. Please let us know the URL if you wish to proceed.
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A 500 Internal Server Error is still happening running the queue manually: We would need to know what this is in order to proceed. Please contact your hosting provider and have them provide you the Server Error log entry for this issue and then please provide it here.
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Simply login to the client area and download a full package of software, much like you would if doing a fresh install, and unzip the archive to your computer. It will create a folder named "ips_xxxxx" where xxxxx is a random string of characters. Then use an FTP client such as Filezilla and upload the contents of the ips_xxxxx folder (not the folder itself) to your forum main directory, overwriting when prompted and making sure all files transfer without error. These are just the core files which run the software, it will not impact your data. -
That is a server error, I'm afraid. I would suggest uploading a fresh set of files from your client area. That would indicate an out of date file or a modification in the file that is not compatible with PHP 8. There are also patches available which will be applied when you upload a fresh set of files from the Client Area.
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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We are not actively doing anything. Your community is online for me.
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The email I used was fake so expected to bounce.
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Precisely what I was mentioning 😉 .
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You would need to troubleshoot that with your hosting provider as there seems to be a connection timeout when making particular requests. This is beyond the capability of the software, I'm afraid.
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I appear to be getting a Service Unavailable rather than a 500 Internal Server Error here when attempting registration. This would indicate the memory limit likely is not related here. Could you please elaborate how you were getting the 500 Internal Server Error? We never had a "pinsandparts" directory, I'm afraid. That path isn't where our software is located anyway on your server.
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This is not a part of our software, I'm afraid.
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After changing the memory limit in PHP, are you receiving the same error message? Even if it has changed slightly, that information is key to next steps.
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You can make products available to certain member groups or invoice a customer and hide the product from view.
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When setting up an advertisement to sell in Commerce, you can specify which locations the ad will go to or utilize the custom locations which you have setup using the custom location template tag (see guide below):
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Currently, Commerce bills advertising based on the ad. Therefore, in this context, they would currently require 5 ads and pay 5 times. Doing what you want here may require either manual billing on your side in commerce and manual ad handling or customization of the software. Of course, if you wish to see this in a future release, please leave your suggestion in our official Feature Suggestion forum.
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You would describe the error you’re getting and ask them to investigate. As a hosting provider they have the tools and logs to see why this is happening. If they give you the same response, you may wish to escalate the issue. You would want to change your table engine to InnoDB if that is what it says here (sorry, I don’t speak the language). You will want your hosting provider to do this after the investigation of the above. The other error is likely unrelated to the service unavailable as that would trigger prior to our internal logging system. However, we have a fix coming for this in our next release.
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You would need to contact your hosting or email provider to help you resolve the issue. Email recipients marking your emails as spam is different than email servers blocking your emails due to lack of authorization. Recipients marking them as spam may be related to the content which is being sent or at worst, someone obtained your SMTP/server credentials and sending spam out via it. If it is the latter there and a great quantity is being sent, that could be why they disabled email sending.
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Glad to hear you were able to resolve your issue 🙂
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Could you please let us know the user's display name or id?
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moved by host to bigger vps, now have this error
Jim M replied to Stan Jensen's topic in Technical Problems
Could I confirm that all files, data, etc... were moved and the conf_global.php updated in accordance if the following guide? Often these errors result from missing something. https://invisioncommunity.com/4guides/advanced-options/server-management/moving-to-another-server-server-transfer-r282/ Was the datastore folder purged (except for the index.html and .htaccess)? Is there more information about what you're attempting to access or perform when encountering this error? -
This would be a hosting related error in that your server is unable or hitting a configuration conflict to present the requested data. Please contact your hosting provider for assistance. If there are errors related to our software presenting an issue, please provide that information here.
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Do you have external connections disabled on the server?
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You'll want to manually run your queue task to see the 500 Internal Server Error. This can be done by typing "Task" in the admin search bar and then running the queue task (unlock if needed).
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This may well be that your community has a lot of sub-forums and your server is struggling to load them. However, could you please provide specifics on where to reproduce the issue on your community and which users are encountering it? Please also ensure access details are up to date: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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How to put new users into a temporary group other than "Members"
Jim M replied to AtariAge's topic in Technical Problems
Please be advised I have moved this to a ticket. Typically, the advice here is to move the users from one group to another on our Cloud. This would put you in the driver seat and the best way to do this management. However, the footprint of your community is rather large so on occasion we can get around this.
