Jim M

As XML gets imported to the database during install/upgrade, these are not included in the reviewed files in ACP -> Support.

I see that the user started out on Silver Annual and then on December 22, 2022, renewed Gold Monthly. Was something done manual there to achieve this?

Thank you for updating that information. Please be advised I have moved this to a ticket for further investigation. Please watch your email for further correspondence.

Thank you for letting us know. Please be advised I have moved this to a ticket so we can better investigate. Please watch your email for further correspondence.

Seems you are in the middle of an upgrade now. Please let us know once it is complete and if this is still an issue.

Unfortunately, FTP access details are incorrect.

Please be advised that this has been marked to a developer for further commenting. Someone will be with you as soon as they can.

Sorry, custom queries are outside our scope of support. You may wish to ask in our Community Support forum.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

There would be no way to just say field "has data". There would need to be some value there.

Believe there is some confusion. We are asking you to update your access details to your community in our Client Area so we can review what is happening here: https://invisioncommunity.com/clientarea

Please upgrade to the latest release, 4.6 is rather old at this time and there have been numerous bugs fixed with Elastic Search.

I have moved this to it's own topic as it is no longer a "Feature Suggestion" but rather it's own self-hosted discussion.

This will create a new theme based off of an unmodified theme (what ships with the software).

I'm afraid, you have made customizations to it thus it is now a custom theme.

Unfortunately, this is an issue with your custom theme, please create a new theme by going to ACP -> Customization -> Themes -> Create New and then set that as your default theme. You will then see your login fields are back.

Please be advised I have moved this to a ticket so we can better communicate with you on this and other private information which is not suitable for a public audience.

This sounds like a 500 Internal Server Error. Please contact your hosting provider as you will need to provide the Server Error log entry for this issue before we can assist further.

Upgrading from that long release, you will likely need to do a manual upgrade anyway because 4.5 is not compatible with PHP 8 and 4.7 is not compatible with PHP 7.4 so you're in a bit of a pickle. What I would recommend Turn your site offline. Do a complete backup, files and database. Contact your host to ensure it's there and up to date when you turned your community offline so you don't lose any data/posts/etc... Not to be rude to hosting providers but seen a few clients get hosed so relying on your host sometimes can get you into trouble. Disable all third party applications and plugins. Switch to an unmodified theme. Download files from the Client Area (don't upload yet). Switch to PHP 8, check to ensure you have all modules enabled: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ The files you downloaded from the Client Area, extract those to your computer and upload the contents of the "ips_***" folder to your server, overwriting what is there. Go to [your community's base url]/admin/upgrade . Run the upgrader. Upgrade your third party applications, plugins, themes to be compatible with the Invision Community and PHP versions. Investigate these to ensure they are compatible with PHP 8 before you enable any. Check everything and open the community back up 🙂 .

Not to scare you but the more time you wait, the more releases are going to come out so might as well bite the bullet 🙂 . Just take a full backup (files and database) and disable all third party applications/plugins/themes. If you want to be extra cautious, you can perform a test upgrade on your licensed test URL. Alternatively, you can hire a third party provider if you do not feel comfortable pulling the trigger. If something goes wrong, we can help you from a support perspective.

You can disable this in your forum settings in ACP -> Community -> Forums -> Settings -> Email author to mark a reply as a solution

I'm afraid, you are not allowed to share access to the client area account. If you are not the owner of the license, please create an account here in the Client Area and then have the license owner add you as alternate account to the license.

If you're having any issues, it is best to be on the latest release so that we can support you. I'm afraid, in addition to what my colleague mention, we also do not support anything but the latest release. However, with that said, performance can be a very tough thing to troubleshoot from a self-hosted perspective as a large part of it is hosting-specific. None-the-less, upgrading to the latest release will provide you with the best improvements which we have to date and we can then provide suggestions from there.

You will need to check that your cron job is getting processed by your server appropriately, ran every minute without errors. If you have not verified the cron job since upgrading PHP, this would be worth while.

I'm afraid, the solution at the moment would be to use Chrome as that is a supported browser.