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Marc

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Everything posted by Marc

  1. Marc
    I have created a ticket for you on this, so we can take a look for you and see whats happening
  2. Marc
    As mentioned, it is something we are aware of, and will be resolved
  3. Marc
    Please could you provide me with the file you were trying to upload? Also, please ensure you zip this before uploading here so that its not processed. We can then get that looked at for you. As a cloud customer, you dont need to worry about the items mentioned above, as we would deal with that for you.
  4. Marc
    This already shows on the page title by default if there is a version added. The only place it doesnt show is the download listing
  5. Marc
    That is a function of your hosting. You would need to speak to your hosting company if you dont wish to get notification of undeliverable emails
  6. Marc
    Glad to hear it 🙂
  7. Marc
    We would not likely prevent support as long as you are using one that is a drop in replacement for a high enough MySQL version in any case. I have not seen an instance where we have not provided support because of a MariaDB instance, unless its specifically behind those MySQL equivalents. I actually use it myself on most of my own instances
  8. Marc
    These are part of the "post before register" feature. That email is sent out when a user has posted, but not subsequently entered valid registration details. The only way in which you would be able to stop those completely, would be to switch of post before register. You can see more about this here
  9. Marc
    We have a lot of users who do use MariaDB. From an official standpoint, I can only state we support MySQL 5.6 or above. As I mentioned though, many do use MariaDB as a drop in alternative to MySQL
  10. Marc
    Slow query logs are something your hosting company would switch on with your mysql instance to log any queries which are running slowly. It can help to find performance issues on your site
  11. Marc
    Ive just been clicking around your site, and it actually appears to be pretty quick. Are you seeing anything showing on slow query logs?
  12. Marc
    An invoice has now been generated just for that item for you
  13. Marc
    We can do this for you. If you can let us know which licence (abbreviate if needed), I can generate one for you. There is no way in which to do this automatically
  14. Marc
    A patch has now been released for this issue. Please go to support in your admin CP and apply the optional patch there.
  15. Marc
    Oh you dont want to be doing that. 😄
  16. Marc
    I was able to replicate this on my end also when using firefox, and have now put in a bug report for this, so that we can get it resolved in future releases
  17. Marc
    Could I check first of all you are using the latest release of firefox?
  18. Marc
    If you take a look at the one I have just added, I am using your images there. It seems the issue is actually on your end unfortunately. Check things like virus checkers or any plugins you may be using on the browser, but something there is interrupting the upload process there
  19. Marc
    It looks like it may actually be an issue with the files you are uploading there. I have just added a record with no issue at all on my end. Could you zip one of the files you are testing and upload it here so I can take a look?
  20. Marc
    Please could you ensure the account I have just created on your site just now has access to the front end pages application. We can then take a look to see what is going on for you
  21. Marc
    Please go to Support in your ACP first of all. At present you have tables which are not INNODB, which can lead to timeouts. Wondering if this may well be what is causing it to be out at some point and not at others.
  22. Marc
    Please could you update your access details on file? The current ones appear to be incorrect
  23. Marc
    Please set it again, and let us know if you see it come up again. I know there was a small change made to prevent this from happening on a small number of sites.
  24. Marc
    There is no way in which to mass change peoples notification options. The option you change in the ACP is changing what the default is for new users, rather than changing those who already have them set up. Could I please confirm you now have this sorted?
  25. Marc
    No problem. Please let us know how you go on
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