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Marc

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Everything posted by Marc

  1. Marc

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    Marc replied to mrssurv's topic in Technical Problems

    Hello. Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here: https://status.invisioncommunity.com/
  2. Marc
    While I understand what you are saying there, the 403 is coming from your server environment
  3. Marc
    Something on your server is blocking those. You would need to contact your hosting company on this to check what it is. Items such as mod_security, securi and similar can cause this
  4. Marc
    Good luck in getting that resolved.
  5. Marc
    No need really. I will do some testing here and see how I get on with that. If its specific only to your own upgrade, it wouldnt need much doing here. If its not, I should be able to replicate anyway. Thank you anyway
  6. Marc
    Easiest support issue ever! :D Glad you found what you needed
  7. Marc
    I have created a ticket for you so that we can take a closer look
  8. Marc
    Sorry, its not clear what you mean here. You mean you are logged in as the user? If so, which user?
  9. Marc
    You dont seem to have answered what the first one is doing there. The second, there isnt actually an issue with.
  10. Marc
    Thats excellent to hear. Thank you for the feedback
  11. Marc
    I have not seen any other reports of this happening here. Sorry to see you were having issues. Could you let me know the exact rules you had set up, and I can certainly then try to replicate it. It would however seem likely that its something that has happened on your own instance during upgrade
  12. Marc
    This is something you would be best to discuss with your hosting company. There are ways you can do so by creating your own sql scripts, as seen here, but this is outside the scope of our support and not something I would advise undertaking at all if you are unsure what you are doing https://stackoverflow.com/questions/3856435/how-to-convert-all-tables-from-myisam-into-innodb
  13. Marc
    Relooking at this, what exactly is the first one doing? The topic one would not work, as thats not actually a URL even without rewrites.
  14. Marc
    I have split this into a new topic, as its not the same issue there. Please let me know which user you attempted that upgrade on, so I can then take a look
  15. Marc
    If you can submit a ticket to our sales team, we 'may' be able to quote for that
  16. Marc
    I will move this to our community support area, as this would be outside the scope of support. However essentially the language string is simply replaced with whatever you enter.
  17. Marc
    You cannot cancel an upgrade that has already been started, other than restoring the backup taken prior to that upgrade
  18. Marc
    Your hosting company will see that error, as the items its looking for have not been written to disk. The reason its not been written to disk is a writing issue on the server. As a courtesy I have created a ticket to see if someone can provide you with a little more information there to give to your host, however this is unfortuanetly a hosting issue, not one with your software
  19. Marc
    I have moved this to the self hosted guidance forum for you, where it is better placed for someone to assist
  20. Marc
    This does look to be in the next release.
  21. Marc
    I have just created a ticket for you on this, so we can get some details which are not appropriate to share in public
  22. Marc
    If you have exactly the same issue, you need to restore the folder you deleted there first of all. If you havent deleted anything there, you dont have the same problem. Please detail your issue in a new topic in that scenario
  23. Marc
    Im not seeing any issues when not logged into your site. If you can update your access details on file, I can certainly take a look
  24. Marc
    As mentioned in the message itself there, the issue is that the sysytem cannot make a directory on your server
  25. Marc
    Generally it would be 777 for all folders in uploads (including the folder itself) unless you are using suPHP suExec. In that case it would be 755.
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