Marc
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Everything posted by Marc
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the renewal date is not shown under manage purchases
Marc replied to OptimusBain's topic in Technical Problems
The first one there, Im not sure what you mean. the 'expires' is the renewal date. So there isn't anything to add there. There should actually be "Cancel Renewals" showing there. So I Would need an example to look at. The other of course you already have a ticket in for. It may actually be worth adding the above item to that ticket -
customer view does not display the amount spent
Marc replied to OptimusBain's topic in Technical Problems
This is because that invoice was marked as manually paid, and there is actually no transaction alongside it. So the user hasnt actually spent anything with you there. -
This is certainly not the case. Developer queries can take a little longer. Someone will indeed get to you as soon as possible
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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There is no way in which you would be able to change this at present. You would need modification such as that mentioned above, in order to achieve this
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Undeclared static property error since upgrading to 4.6.10
Marc replied to at_a_glance's topic in Technical Problems
Thank you for your feedback 🙂 Glad to see it resolved the issue -
Please let us know the result of that.
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Glad to hear you managed to resolve the issue there. Really this is not intended to be used in the way you are describing. You should be using "Group formatting" rather than adding spam tags in the group name
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Ive got another ticket in there for you, as something still doesnt look right
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Do you have the name of that block so I can take a look please, Sonya?
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You would need to check with your hosting company how to upload files. As a self hosted customer, it really is something you need to know as a basic in order to successfully operate your site. In this case, you need to download a fresh set of files from your client area, then upload them via ftp to your server. The issue isnt that the files dont exist, its that the files will be out of date
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Group promotion fails when checking spammer status
Marc replied to Hexsplosions's topic in Technical Problems
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. -
I need to change the domain of my community
Marc replied to Manuel Molina's topic in General Questions
We can assist you with that. I will get a ticket started for you and we can get that sorted -
A 403 message is your server denying access somewhere. You would need to contact your hosting company to ascertain where the issue is occuring. Check for things like mod_security
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You need to ensure your email in the client area is one in which you can receive emails on. I would suggestion changing your email to one you have access to, as that could cause you issues.
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Can I just clarify, you now have it working?
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Please could you provide me the name or ID of that member?
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You would need to upgrade before we are able to assist there. You are quite a significant number of releases behind
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Yes, it was fixed. Could I please clarify if they were just given the promotion, or if they were given it prior to you running that? I ask as it would not reverse a previous action
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You would then need to contact your hosting company on this, as either mbstring has an issue on your server, or your task isnt being run under the PHP version you think it is. This is however a hosting issue, and not something it is possible for us to resolve at a software level, unfortunately
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504 Gateway Timeout when importing Language File
Marc replied to _Vault_'s topic in Classic self-hosted technical help
You would need to contact your hosting company to see what exactly is timing out there. It may well be mysql timeouts, or it could even be hitting a memory limit. I will move your ticket to our hosting forum to see if anyone there has some ideas for you that may be more familiar with nginx environments -
Is it possible to install older version of IPS than latest?
Marc replied to PatrickRQ's topic in Technical Problems
I certainly understand the situation there. For the most part however, it would tend to be a quick test between one version and the next. Most will tend to be put fix releases only. In this one, you simply happened to be between 2 releases that are larger in size.
