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Marc

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Everything posted by Marc

  1. Marc
    This has now been patched. Please go to the support area in your admin CP and run the optional patch, and it should resolve the issue for you
  2. Marc
  3. Marc
    If its corrupt data that was causing the problem, its likely that data was created by an old version somewhere. I Would suggest just letting us know if you see the issue again, rather than restoring what you already know to be a problem
  4. Marc
    Please note that when you do set up googlemaps API, it can take a little while for it to be activated.
  5. Marc

    Logln

    Marc replied to FMTRoss's topic in Technical Problems

    We do not provide telephone support at present. I have removed your telephone number from your support request as this is a public forum. I have created a ticket for you so we can get this resolved
  6. Marc
    Glad you managed to find the issue there. Indeed this would be a server related problem, rather than one with the software. It may actually be worth contacting your hosting company to ask why this happened, to save you having the issue in future
  7. Marc
    Please disable 2 factor authentication or add the answers to your access details. We can then take a look
  8. Marc
    We do indeed require the temporary login, but you have to provide us those details by entering them in your client area
  9. Marc
    Your access details on file appear to be the same. Your login requires email, however you dont have an email added
  10. Marc
    You would do the following Change the URL within your conf_global.php file Reset the URL in your client area Add any redirects you wish from your old URL to the new URL
  11. Marc
    Im a little lost as to what you mean there. Im referring to that which redirects from your old IPS location to the new IPS location. If you still have an IPS install in the old location it indeed would not let you reset this
  12. Marc
    You would need to then either remove that application to remove the issue, or employ a developer to assist you with resolving the issue with that product
  13. Marc
    Please post all responses in English. I see there that these are all related to a 3rd party. You would need the author to resolve that
  14. Marc
    Its only the redirect that you need to move, which is redirecting from old to new. As soon as you have done the reset, you can place that redirect back
  15. Marc
    As long as it has full admin access and its on file for the course of the investigation into your issue, it can of course be temporary 🙂
  16. Marc
    You would need to speak to the author of that application and have them remove them for you
  17. Marc
    While I understand your frustration there, a 403 message from the server is specifically that its being blocked by the server itself. You can see this in console whenever you try to move a block
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    I have escalated your topic to a ticket to be looked at by one of our developers. It looks like there may be a column there which has been left over from 3.x, but want to make sure that is the case
  20. Marc
    If you can provide the name of that member, we can certainly take a look for you
  21. Marc
    I have responded again to that for you.
  22. Marc
    As mentioned on the previous topic you created, this is being blocked by somehting on the server there somewhere. Usually this will be things like mod_security, securi or similar. When it tries to say there is specifically a 403 being thrown by your server (Forbidden). The HTTP 403 Forbidden response status code indicates that the server understands the request but refuses to authorize it.
  23. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  24. Marc
    @Agent Shark You will be happy to know this has now been resolved for you. Once again, apologies for the time taken on this one.
  25. Marc

    InnoDB issue

    Marc replied to kmk's topic in Technical Problems

    Or simply use our cloud product, and forget about that side of things entirely of course 🙂 You would ask your hosting company to do this for you if you are unsure on how to do this
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