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Marc

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Everything posted by Marc

  1. Marc
    Sorry, Im a little confused on this part. If you mark the site as read, there will indeed be no unread I believe I did hit 'Mark Site Read' initially on my PC. I believe that stops all stuff before that not showing up but after that it should still show posts even on threads that thought i had 'seen' previous posts in the same thread.
  2. Marc
    Please could you double check you have all 3rd party items disabled, as the error message there would indicate this is not the case.
  3. Marc
    You could add a normal navigation link just using the menu manager, but if you want to change the colour of it like that, you will require some customisation in order to achieve that Https://invisioncommunity.com/4guides/global-settings/setting-up-your-menu-r27/
  4. Marc
    Please also disable opcache and try it. Opcache may well be what is causing you issues. Other than that, there really is little else we are able to assist with unfortunately.
  5. Marc
    Even that being the case, we are still limited in what we can do from our end. The reality is, its mamoto which is struggling to load, rather than your IPS software
  6. Marc
    You would need to take a look through the marketplace. Please could you zip one of those files? I can then take a look to see what may be the issue for you.
  7. Marc
    You could spit out the email to disk if you wanted to do so. You can do that using debug mode. Looking at the above though, that is on the receiving side. If it was broken our end, nobody would ever get any emails correctly, on any site.
  8. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Marc
    It seems its that specific video. What I uploaded was also mp4
  11. Marc
    As mentioned above, I need the IP pming to me
  12. Marc
    Have you asked that user if they are doing anything which may be contributing to this? Also , please PM me the IP
  13. Marc
    This appears to be an issue with the file you are uploading. If you take a look at your test message, you will see I responded with another mp4 with no issue
  14. Marc
    Prompted for what exactly? If you require questions to be set up and there are no longer andy set up, then yes they would be promoted to set them up.
  15. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Marc
    The link you have provided there is unaccessable. Are you using any methods of registration outside of the software?
  17. Marc
    I have flagged this for our developers to take a look, as mentioned above.
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    I have flagged our developers who are better placed to respond to your query. With regards our ticket system, we are simply doing support in a different way now. So you would post up here, and if it needs to be escalated to a ticket, we can do that.
  20. Marc
    That sounds likely to be an issue with your browser. If you uploa done in our test area here, are you getting the same issue?
  21. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  22. Marc
    There is no way in which to do that, unfortunately. It would show only items within that category, not items within its subcategories
  23. Marc
    Please could you provide me with an example of this? We can then take a look at advise accordingly.
  24. Marc
    Please note response times can be up to 72 hours as per SLA. We are usually much much faster than that, however weekend we would tend to address only urgent isues. Do you have any other devices connected to your site? I ask as Im unable to replicate this, and I use this functionality daily even for support purposes
  25. Marc
    There is no way in which to perform either of those actions at present unfortunately. You can mass move, as you have seen, but that would mass move their primary group from one to another. With regard validation, are you referring to admin validation or email validation?
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