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Marc

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Everything posted by Marc

  1. Marc
    Your system uses email to login, and display name was provided
  2. Marc
    Is this only happening on your custom language pack? If not, please check on a default unaltered language pack. If you are then still seeing issues, update your access details on file so we can take a look for you
  3. Marc
    Please check this on a default unaltered theme. We have seen people have this issue on custom themes unfortunately
  4. Marc
    A ticket was created for you on this, but it seems my colleague is awaiting correct login details. Please ensure these are up to date
  5. Marc
    You would need to check what is overwriting these. Note that constants.php is not touched in any way during upgrades
  6. Marc
    As mentioned initially, converting to another instance in order to solve problems on your existing instance, in our experience would not be the best direction. As you have sen here, it took only a few hours for you to notice an issue with this. You really should be solving the issues on the installation you have.
  7. Marc
    The only way in which to switch off that would be to switch off post before register. You can do this within System->Settings->Posting As far as changing email settings, you can to this in System->Settings->Email Settings
  8. Marc
    Just to install. You can switch over afterward. PHP 8.0 may actually work
  9. Marc
    Please install using PHP 7.4. Apparently there is a known issue installing with 8.0/8.1 at present
  10. Marc
    I would suggest first of all using the check tool to make sure you have the minimum requirements. I do have to point out however, if you are using an alternative web server, we can be of only limited assistance. https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
  11. Marc
    No problem. Please let us know once you are ready
  12. Marc
    While you could do a conversion to do this using the converters, Im not sure this is going to achieve what you want it to achieve. I fyou are having issues with 3rd party items, you really should report those to the authors
  13. Marc
    Could you please check this on a default unaltered theme? If this is still the same issue, we need to know what browser and operating system you are using there, and will need all access details to be populated. You appear to be missing some. An example user who is seeing that would also be good if possible
  14. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Marc
    In the first instance, please check if this is cache (which it very much looks like it may be). Go to support in the top right of your admin CP, and select "Clear cache". Once you have done that, check things over again. If you are then still having issues and have addressed anything showing in that area, we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
  16. Marc
    If you take a look at the following link, there are 3rd party developers and designers who offer their services here. https://invisioncommunity.com/third-party/providers/
  17. Marc
    This is something very customised, and isnt something we have a tutorial on at the present time
  18. Marc
    As mentioned above, this is a customised pages database, rather than the blog application
  19. Marc
    I have created a ticket for you on this
  20. Marc
    Thank you for letting us know. I will flag this up internally
  21. Marc
    You would need to select the renewal term at the bottom there to be monthly, after selecting buy now on your trial
  22. Marc
    Just to note, there is an exception to this. If there are lots of followers, these would be queued. However even then, unless you have a lot of other items before them in the queue task, they would go out relatively quickly.
  23. Marc
    We cannot switch a trial back on after its free trial period unfortunately. What I can say is I cannot replicate the issue you are having locally, so it can only really be that of setup. If albums have to be used per your gallery setup, it does ask. All we can say at this point is to let us know if you see the same issue once live
  24. Marc
    Glad to hear the issue was found for you 🙂
  25. Marc
    Are you not seeing the issue on your live instance there?
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