Marc

No need to really close topics as such, you would just mark as the solution as you have done there. Glad to hear you managed to get the problem solved 🙂

Glad to see the issues have been sorted for you 🙂

I did not know here that the invoice had expired. As mentioned, we need to see the issue in action at the time, and not after this has been attempted to be corrected. A user should indeed be able to renew if the invoice has expired. This is indeed by design when you allow the purchase of only one of those items. You would renew the item you already have, not purchase a new one. Why can't the user just delete the invoice and the renewal himself? Why can't he overcome this issue and just add the same product to the cart and cancel the previous invoice to start afresh? He just can't do any of that. He can't cancel it and start anew. He gets frustrated and either leaves or send a support ticket, abd the same story starts again. The situation at present is that we cannot assist unless you have an item that is currently in that state that you havent been trying to correct. There have been bugs that have been corrected, but whether you are seeing one of those that has carried over, or you simply havent had the bug fix before the event, we dont currently know due to the above.

No, events from club calendars will only show in that club. They would not show in the main calendar

Im not sure what you mean here by they cannot be paid. This is quite different to someone being unable to renew as you reported. So I would need more information on this. I understand there was indeed a ticket, and that ticket was escalated, and you were informed at that point there was a bug that has been corrected. The issue here is the user cannot click on renew, nor will see renew, because there is that invoice present. The user should have paid the invoice. The issue was originally caused because the paypal subscription was cancelled, and therefore there was an invoice generated that needed to be paid. They would not see a renew button in that circumstance It is resolved in the release you are actually using at present. The issue was related to cancelled subscriptions. If you have any further issues, do not do anything with them and instead allow us to look at these. There is confusion here because you are trying to resolve an issue, which is not actually an issue but as per design. If there is something outside of that we can no longer see it because you have removed the invoice in question and the subscription on paypal has been cancelled.

We would need to see the issue in action on an item which has not been amended. If there was an invoice there ready for paying however, then indeed they would not see the renew option, as there is an invoice there for that renewal. That is expected and how the system is designed to work

Indeed Zapier would be the ideal candidate for this 🙂

No problem, and good luck with your upgrade

Please could you ask those users to clear their browser cache first of all? I believe it may be a cache issue they are having. If that does not correct the problem, please could you find out what browser and operating systems are being used?

You would essentially just set up permissions accordingly. For this you would need a combination of module permissions (to remove whos online etc) and forum permissions to add to their own sections https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/managing-members/member-permissions-r305/

I understand you are being specific, and I'm not sure how much more specific I can be here. This has been resolve on the next release, and actually as a result of your own ticket reporting that very issue. While I understand your frustration here, there is little I can do other than let you know this. Just to note, on this one you have actually deleted a pending invoice, which has caused you to be in this situation on this one unfortunately. The paypal subscription is suspected, so the manual invoice was generated as per your last ticket

I have taken a look at the site you sent over, and in combination with what you have said above, the issue is your current version is not compatible with our new license servers, and hasn't been supported for a considerable amount of time. You need to upgrade your site to the latest release of the platform in order to obtain support

Sorry, Im not sure what you are asking to have activated here. You already have a active license, and there are no blocks on our license server. You would need to contact your hosting company on this

If you are using curl manually you would indeed get an internal server error as it requires parameters. The issue here was that the software could not communicate with our license server, as there was a block somewhere unfortunately.

This has now been resolved internally. Stripe will retry any transaction itself given time, or you can click to resend it manually if needed.

Sorry, Im a little confused as to your response there. You are assuming that the improvement isnt in this area for some reason, which is not the case. There has indeed been improvement in that area

There is no way in which to recount, as they should be showing exactly what is in there. I would need an example of this in order to advise accordingly

This is because you actually do have 2 items named products on your system. One is products from the commerce application and the other is products from an application named 'links'

This actually has been improved in the latest 4.7 release, and is shown under "Improved subscriptions..." in the release notes. If the user however has a purchase already, they should click on view purchase and then should have a renew option. If there isnt you can generate a renewal by creating a new renewal invoice for that user

Thank you. I have added that to the bug report

Please keep your eye on this topic. I will update there once this is resolved. Once we have the issue resolved, if you have remaining issues such as this transaction, we can take a look on an individual bases.

Sorry to hear you are having issues again. We are looking into this and will be in contact as soon as possible

Commiserations lol

Glad we managed to get to the bottom of it for you 🙂

You would then have to await the release unfortunately.