Marc

Please clear cache both user side and server side, then check this again as mentioned above. If you then still have the same issue we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

I can move this to the suggestions area for you, unless you want to add anything to that? This isnt however a bug. Its always been like that, and indeed you could edit it. The quote button is simply adding the text and formatting to the editor. There isnt really anything else special about it in terms of being able to edit that text, as with anything else

This is correct. We will have this resolved as soon as possible, but in the meantime the above would be the only way forward on a new install

Please understand that techs responding to support queries may not be developers themselves. We would not confirm through code or logs if we have seen items such as that, as they may well be unrelated in nature. When there are known problems in areas however, we would see them in our bug reports. The IPS Diagnostics are for general patterns, rather than specific instances. For example, if we see x happening repeatedly in y area on z occasions, we may decide as a company that area needs to be looked into at a higher level than simply fixing one bug. I understand your are a developer yourself, and I understand the frustration entirely. However we simply cant go through peoples individual code. You are running custom code in that area, and also not running the latest release. I understand you have checked code differences between 4.7.0 and 4.7.1, but we dont support altered code as per our support terms, and while we of course will make common sense exceptions for this (and Im sure you will agree we have in your case on many occasions), there was no information given there. Just that its broken. And we need to follow the support procedure on this.

Ban settings and spam defence are not related in any way at all. So that can be completely ruled out here. If you believe there is an issue with Ban Settings, we would need a complete example. By this, I mean "x happened a this link, and I dont believe it should have because of y". We can then log in, take a look, and advise accordingly

Have you confirmed this has completely resolved the issue now?

Glad to see you finally got this working 🙂

Thank you for letting us know, and glad you managed to get the issue resolved

I think what may have been missed here is the support part.Its not limited support we can offer when there are issues on windows server. With windows server, we dont offer support at all. So this wouldnt be a bug, as much as being simply its run on an unsupported platform.

Do you have any caching running there? This would be the most common cause of what you are seeing here

The above is the only option in this regard. We would not carry out updates on legacy platforms unfortunately

We would not generally advise using a windows server nor a local installation for your main site. All we can say for sure is what you are seeing is an issue with server configuration, rather than one of your software

It may be worth speaking to each other here to see if you have anything in common with regards 3rd party items. All I can say for sure is that the software itself doesnt do this

A ticket has been created on this for you, and someone will be in contact as soon as possible

No problem. Good luck with getting the issue resolved

Your admin CP is simply at /admin/ Changing an IP should not have any effect on your site being online in any way. The issue on your site there is that the system cannot access your database with the details that are in your conf_global.php file. You need to check with your hosting company why your database is no longer able to be connected to

At present it is for the install as there is a bug with the installer. Once you are installed, you can switch to PHP 8 if you wish

If they were both using PHP 8, you would indeed have had the same issue on both

Please let us know what page that is one, and we can then take a look for you Edit: Seems you fixed it quicker than we replied 😄 Glad to see you got it working

Please could you reword the original message, as Im not sure what you mean there. We are aware of an issue with PHP 8 during install, so if thats what you are using, you would need to restart that, and install with 7.4

Actually both. The table itself needs the prefix changing as well. If you are having that issue, you would need to contact your hosting company for assistance

That is indeed the correct way to go about it, and glad you have what you need there

Thank you for adding that info 🙂 Glad we were able to find that for you

Glad to hear the issue was resolved for you 🙂

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.